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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Hyannis, MA

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542 Reviews

542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

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October 17, 2020

The service rep Michele took amazing care of me. It was unfortunate that my new car had a coolant tube fail. Also not cool when I picked up the Jeep after service it began to overheat instantly. The positi More

by r.welch2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Oct 19, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your confidence in Michelle at Premier Cape Cod! We appreciate your support, and look forward to working with you again!

October 13, 2020

The oil change was fine but I bought a new car at 3 months old I had two issues with it from the very beginning and I still have not gotten a call or an appointment my salesman was fantastic but the se More

by kimb196577
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Martin
Oct 28, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Hello Kim, Thank you for your feedback. We have made several attempts to reach you. We would like to assist you, please reach out to Danielle Laham, 508-815-5000 or dlaham@drivepremier.com She will be happy to assist.

October 13, 2020

Car stalling, I was told car isn’t driven enough to charge the 2nd battery? Bad answer. Hopefully this issue doesn’t continue....Warranty- no charge More

by jdgolf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Nickerson
Oct 28, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We appreciate your feedback. I'm sorry that you did not feel the information provided was informative enough. I can understand how a more detailed explanation of the issue would have been helpful. I am happy to hear that the services were covered under your vehicle warranty. If you feel a more detailed explanation would be beneficial please reach out to Danielle Laham, Service Manager. 508-815-5000, she would be more than happy to assist.

October 13, 2020

In and out quick, very professional and clean experience, would totally recommend them! All staff were very friendly and courteous. They even cleaned up my vehicle nicely. More

by pallidun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Oct 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for stopping by to leave Premier Cape Cod a wonderful review!

October 13, 2020

Olivea is an absolute pleasure to deal with. She is friendly, professional and very personable. She is a true asset to Premier. Unfortunately I’ve had to deal with one “not so friendly” associate ove More

by kellie.jansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Oct 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Hi Kellie, thank you for visiting Olivea at Premier Cape Cod! We're so happy to hear that you can trust her for all automotive needs!

October 13, 2020

Michelle was just wonderful! Took care of our Jeep Michelle was just wonderful! Took care of our Jeep service and even secured a loaner. Service department serviced the Jeep in a very timely fashion! More

by DonJack19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Laemmle, Michelle Martin, Paul Larsen, Al Testa
Oct 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for trusting our service team at Premier Cape Cod for all of your automotive needs! We look forward to seeing you next time!

October 13, 2020

Never again. I paid 3 diagnostics and the problem wasn’t diagnosed correctly. I am out a thousand dollars and I bought my car there! I here there is a great Jeep dealership in New Bedford. I will be going t More

by ALLYSON67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Martin
Nov 17, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Allyson, sorry to hear that you are not pleased with the level of service provided. Premier takes great pride in providing a higher level of service to our clients. We do our very best to properly diagnose and repair vehicles that service with us. I did research your service records and found that we did properly diagnose your vehicle and recommended repairs, but you declined the services. I also confirmed that the money spent in our service department was for needed repairs. If you would like to discuss this further please reach out to Danielle Laham, Service Manger she would be happy to assist.

October 09, 2020

Excellent service, especially the communication via text. Not often does the final bill come under the estimate, which really inspires confidence in this team of folks. More

by capekeelin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Oct 12, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for visiting our service team at Premier Cape Cod! We look forward to seeing you next time!

October 07, 2020

Dropped vehicle off at 8am for 1030 am appointment. Vehicle was not seen until midday the FOLLOWING Day. At one point when I called the second day to check on the status of my vehicle I was hung up on More

by fmaher684
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Olivea Eldredge
Oct 28, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for providing your feedback. We apologize that our service did not meet your expectations. We pride ourselves on providing exceptional customer service and it appears we fell short during your recent visit. Hopefully, we will have an opportunity to serve you in the future and provide a higher level of customer service.

October 06, 2020

Brought my 2008 Sebring in for several things... the car was going to be tied up for at least a week so they gave me a rental. Free if charge too. Then the actual Price was less than the quoted price too. More

by MEL3821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Olivea Eldredge
Oct 07, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We can't thank you enough for this awesome review! We're so happy to hear that our service team at Premier Cape Cod, took such great care of you! We look forward to working with you again!

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