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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center
Hyannis, MA
542 Reviews
542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center
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June 26, 2020
Fast, friendly, attentive service. I was a little hesitant, as this is the biggest repair I have ever had to do on any car that I have owned. The service agent went through each repair with me line b hesitant, as this is the biggest repair I have ever had to do on any car that I have owned. The service agent went through each repair with me line by line to assure me that the job was being done correctly and at the best reasonable cost. More
by Dave
Verified CustomerEmployees Worked With
Michelle Martin
June 26, 2020
They were nice, helpful and efficient the service department is great, was not this happy with the sales but a great service is important to me department is great, was not this happy with the sales but a great service is important to me More
by nancylblake
Employees Worked With
Dave Nickerson
June 26, 2020
As always my service appointment went smoothly and wound up taking less time than I thought it would by the time they were done. I won’t get my car serviced anywhere else. up taking less time than I thought it would by the time they were done. I won’t get my car serviced anywhere else. More
by JILLPASARELL
Employees Worked With
Dave Nickerson
June 26, 2020
I was very happy with my service department experience. Michelle was professional and friendly. The recall was processed expeditiously making minimizing travel complications. The waiting room layout, comfo Michelle was professional and friendly. The recall was processed expeditiously making minimizing travel complications. The waiting room layout, comfort and amenities are first class. More
by Bugirover
Employees Worked With
Michelle Martin
June 23, 2020
disappointing communication and service My partner and I bought a vehicle from premier a few years back. initially that was a good experience, until we were signing papers and figuring out o My partner and I bought a vehicle from premier a few years back. initially that was a good experience, until we were signing papers and figuring out our payment plan. premier was not happy that we dd not purchase any of their in-house add-on insurances/services and became quite aggressive in trying to convince us to buy them. it is clear that their team must be making money dependent on those add-on packages and was disappointing to watch them ruin a relationship with a new customer by pushing so hard right at the end of what had been a lovely experience. to make matters worse, over the past 1-2 years that we have had our vehicle the service from their location has been equally disappointing. we do most of our car maintenance ourselves and do not need to pay 200-1000% markup on parts from their service center. that said, we unfortunately did not read some fine print on a recent complimentary check and they ended up installing a 10 dollar piece for the egregious price of 150. they were not amenable to correcting this. we are unhappy with their service and will have to take our business elsewhere in the future. More
by Celiza
Employees Worked With
Mike Del Buono, Michelle Martin, Danielle Laham, Dave Nickerson
June 20, 2020
Service experience was good except for the lack of masks The service from Michelle was excellent, she very carefully reviewed my concerns upon arriving, during the service process she kept me informed of sta The service from Michelle was excellent, she very carefully reviewed my concerns upon arriving, during the service process she kept me informed of status, provided me with a loaner as the work took more time than initially expected, the loaner process was easy, and my check out process was easy. All repairs were completed to my satisfaction. I cannot however give you 5 stars, I was at the shop Thursday & Friday 18 & 19 June 2020. Current state guidelines require facial coverings be worn indoors if one cannot be safely 6' apart. Michelle and a few other folks in the "front office" (entry door desks) were wearing masks and all visitors to the service Center arrived and kept masks on for the duration of their visit. It was other Staff that was lax. The women who works in the office near the ladies room, never once had a mask on, in both the days I visited the facility, either in her office or out by the entry door/desks, and both days, some random gentlemen, staff, were unmasked each day in that same publich area by the doors and the desks. I will not visit again until you tighten up your ship. More
by heidiparent
Employees Worked With
Michelle Martin
June 20, 2020
Very satisfied with drop off and pick up. Only improvement is Jeep is the only company of car I owned that doesn’t clean the car after service. Would be a great improvement to compete with other l improvement is Jeep is the only company of car I owned that doesn’t clean the car after service. Would be a great improvement to compete with other luxury cars More
by ppatel6019
Employees Worked With
Dave Nickerson
June 19, 2020
The front desk people are great (five stars), but your corporate structure is poor and your mechanics don’t seem interested in accurate diagnosis. But my guess is that your mechanics follow a protocol tha corporate structure is poor and your mechanics don’t seem interested in accurate diagnosis. But my guess is that your mechanics follow a protocol that forces them into that position (2 stars). More
by gregorywright10
Employees Worked With
Where are “Mechanics” in this list and why wasn’t a correct diagnosis of the problem made?, Dave Nickerson
June 18, 2020
Premier took the car in on schedule and had it done when promised. The lounge area was limited to four people for safe distancing. Everyone wore masks as required! Great place for service! promised. The lounge area was limited to four people for safe distancing. Everyone wore masks as required! Great place for service! More
by nelson.gomm
Employees Worked With
Michelle Martin
June 17, 2020
The service was e, friendly and efficient. Having the ability to text to communicate is great. Paying online is even easier. During these unusual times it was easy and felt safe. ability to text to communicate is great. Paying online is even easier. During these unusual times it was easy and felt safe. More
by Brewster
Employees Worked With
Michelle Martin
