Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Service Call I returned to this dealer for a warranty recall. My contact in the service department handled the recall and advised what I would expect for time and I returned to this dealer for a warranty recall. My contact in the service department handled the recall and advised what I would expect for time and what it would entail. He had helped me with a detail issue, recalled this, and offered to do it again while my car was there for service. I feel that I am remembered and my business is appreciated. More

BEWARE! You are being overcharged! Without going into complete detail, I recently brought my 2012 Jeep Grand Cherokee to Premier Cape Cod for a camshaft replacement. Repair facilities a Without going into complete detail, I recently brought my 2012 Jeep Grand Cherokee to Premier Cape Cod for a camshaft replacement. Repair facilities across the country, including dealerships, use what are called Labor Guides to determine how many hours repair jobs should take. They are objective and usually fairly accurate. The camshaft replacement in my Jeep is listed in most guides as a procedure that should take between 14.5 and 19.5 hours. The service agent at Premier called to inform me that my extended warranty that I purchased from a third party would pay $3700.00 based on 19.6 hours, but because the job was going to take Premier 32 hours, I would have to pay $2300.00 out of pocket! 32 HOURS??!!!! A 13 hour difference between industry standards and Premier's labor figure?! I spoke to the service manager who told me that "Premier uses their own Labor Guide not the one everyone else uses" which would explain this scam. They subsequently reduced the extra labor to 6 hours or $1400 out of my pocket but the fact is, anyone who brings their vehicle to Premier Cape Cod is paying for repairs based on Premier's own inflated labor rates, not what the rest of the automotive world charges. If you've been happy with what you've paid for repairs at Premier, maybe you should go back and see how many hours you were charged for the work and compare the total with what the National Labor Guide specifies. You may not be so happy anymore. More

Love my New Jeep and Dealership! Getting an oil change has never been as quick or enjoyable! Everything about Premier Jeep is just so carefully planned out and detail-oriented. The cu Getting an oil change has never been as quick or enjoyable! Everything about Premier Jeep is just so carefully planned out and detail-oriented. The customer service is amazing. :) More

Excellent Customer Service! I visited Premier Cape Cod two weeks ago in search of buying or leasing a Jeep. The customer service was great - they were helpful, informative, and h I visited Premier Cape Cod two weeks ago in search of buying or leasing a Jeep. The customer service was great - they were helpful, informative, and honest. I did not feel pressured at any point in my process and they were completely transparent with the cost break-down of my new car. I would highly recommend visiting Premier - it was a very seamless (and painless) experience! Thank you to the staff for help in finding my new car. More

AMAZING Everyone is always so helpful and always so welcoming and I know I am a pain in the xxx and I always leave happy. So Thankyou sooo much Everyone is always so helpful and always so welcoming and I know I am a pain in the xxx and I always leave happy. So Thankyou sooo much More

Expedited emergency service-GREAT! After a week's visit to Nantucket, we returned to our Jeep GranCherokee in the parking lot in Hyannis and found one of the tires very flat. On a late After a week's visit to Nantucket, we returned to our Jeep GranCherokee in the parking lot in Hyannis and found one of the tires very flat. On a late Saturday afternoon, we slowly attempted to drive to a gas station on our car's navigation system only to find that the station went out of business a number of months earlier. En route to the next station, we passed Premier Cape Cod Car Dealership and Service. How lucky we were. Austin Blake and the staff there were able to replace the tire which was a goner and get us on our way back to NYC. The repair was done expeditiously and in addition they performed a recall service item that was worked in without any delay. All in all, it was an excellent experience late on a Saturday afternoon in late summer, when one would expect the response to be "stop back on Monday". Well we were quickly on our way and were back in NYC around 9PM that night. Many thanks to Austin and the staff at Premier for a great experience!! More

Khaleesi is happy! I brought my prized 2014 Dodge Challenger R/T in for recall work on the alternator. They took her early and had her finished at least an hour before I I brought my prized 2014 Dodge Challenger R/T in for recall work on the alternator. They took her early and had her finished at least an hour before I expected. Danielle and the rest of the staff are beyond helpful and would feel very confident bringing Khaleesi - my car's name - back to Premier. Thanks guys! More