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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center
Hyannis, MA
542 Reviews
542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center
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August 11, 2018
Disappointing service First of all this is not a review on a car buying experience. We recently moved to the Cape fulltime so this was our first experience of needing a ca First of all this is not a review on a car buying experience. We recently moved to the Cape fulltime so this was our first experience of needing a car serviced. I was disappointed for a few reasons. I think auto dealerships need to be very clear about expectations. Getting an appointment was hard because apparently the service department is very busy. A loaner car is not provided so you must rent a car. The rental fees would be covered if the service done is under warranty. The discrepancy is that it took days to even look at the car and from the time of renting the car to the actual service time, you are charged for the rental. In our case 6 days - $210! Although the person dropping the car off signs an agreement "supposedly" understanding this (inexperienced kid not paying attention!), when inquiring on the phone, it was not made clear that regardless of the service done, the car rental would be the owner's responsibility until the car was assessed and whether the car was under warranty. It was just a huge issue of miscommunication. The service done was under warranty so there weren't any additional fees, but the bill did not outline what the fees were or the labor to do the work so you have no idea whether the service department is reasonable or not. An example of the bill explanation, "implausible drivers shift request signal received". What does that mean?? Dropped the rental off in the nick of time, but no ride to the dealership (isn't Enterprise's motto we bring the car to you? Guess it doesn't mean we bring you back to your car,) Had to Uber to the dealership to get there just before closing! Unfortunately not a lot of choices so when you live here you deal with it I guess. Not a great experience, but hope for better in the future. More
by Bailey
Employees Worked With
Austin Blake
August 05, 2018
2nd opinion needed from this place I had my 2007 Grand Cherokee towed to Premier 7/30/18 due to starting issues I thought were related to the ignition switch replaced by Premier via rec I had my 2007 Grand Cherokee towed to Premier 7/30/18 due to starting issues I thought were related to the ignition switch replaced by Premier via recall some time ago. My contact was Matt and he told me that the diagnostic test would be $139.00 which I approved. I also asked Matt to inflate my tires to 40lbs since I was having pressure issues with dash light. Received call from new advisor, Austin Blake, around 3pm the next day asking me about my tire issue and I told him the major issue was with starting my vehicle not tire. He said would be a couple of more days before they could look at it. On Wednesday 8/1/18 Austin called again to tell me that the diagnostic test had spit out 3 pages of codes and that the wireless control module was the problem and that it would be $930.00 to change and there was no guarantee it would solve my problem and they could not get Jeep to run at least 6 times. Told him I would get back to him. I spent the rest of the day researching and speaking to mechanics about my problem and it appears there are other things that will do what my Jeep was doing. Next day, 8/1/18, I went to Premier to meet Austin and tell him I was towing my Jeep elsewhere. I asked him why I wasn't asked about my 2nd key FOB, and where my 3 pages of code were since I paid for them. According to him key FOB not issue and was not given my paid for results of diagnostic test. He also told me that my tires were not inflated ...not sure why because jeep was in bay for tires. Anyway, Austin said Jeep magically started, but still messed up, and they pumped my tires up before the tow to new place. Day after the tow, new facility called me to say they could not find any problems with my Jeep and it was on road check at that time. Seems they used new key FOB with new battery to start my Jeep and all was well. I got a code rundown from them written on my bill that was $52.00. In closing, After getting my Jeep home I tried to reach service manager to discuss this to no avail via voice and email. In my opinion, Austin should do his job and maybe do a little research himself regarding ignition problems... seems very common for my Jeep. Having my tires inflated the 1st time without being asked again would be nice, and he maybe should have provided the paperwork I paid for when asked as well. A true professional would do this. Not hearing from service manger, Danielle Laham ( I think owners daughter ), is also a major problem for me since they were ready to charge me $930.00 without guarantees to fix my Jeep, and I had tried to reach her more than once to discuss my issues. More
by joe d
Employees Worked With
Austin Blake, Matthew Brillant, Danielle Laham
July 26, 2018
Excellent Experience EXCELLENT service at Premier Cape Cod. The staff is thorough, professional and go above and beyond to ensure the best result for their clients. I hi EXCELLENT service at Premier Cape Cod. The staff is thorough, professional and go above and beyond to ensure the best result for their clients. I highly recommend this dealership. More
by jeep,mqb
Employees Worked With
Danielle Laham, Matthew Brillant
July 16, 2018
Great Service! Danielle helped us get in and out in record time. Professional, courteous, and in the height of a busy season on Cape Cod took care of us immediatel Danielle helped us get in and out in record time. Professional, courteous, and in the height of a busy season on Cape Cod took care of us immediately. Highly recommend! More
by Brax1625
Employees Worked With
Danielle Laham
June 08, 2018
One of the worst service depts on the Cape Numerous calls and inquiries result in the lamest of excuses: our phone system is not working." Really rude and overly expensive, this service dept is Numerous calls and inquiries result in the lamest of excuses: our phone system is not working." Really rude and overly expensive, this service dept is NOT good. More
by carnut88
Employees Worked With
Matthew Brillant
May 31, 2018
Great Service Premier Jeep is the best dealer on Cape Cod. Their sales people are friendly and work with you to find the best vehicle and price. The service group i Premier Jeep is the best dealer on Cape Cod. Their sales people are friendly and work with you to find the best vehicle and price. The service group is there to help. I recently had a problem with my ABS system and they were able to fit me in the same day and corrected it! More
by ebernard7
Employees Worked With
Gerald Hazard
May 27, 2018
Brake Issue Experienced my first serious issue with my 2013 Jeep Wrangler Sahara Unlimited on Friday before Memorial Day. I bought my Jeep new in Orlando, Experienced my first serious issue with my 2013 Jeep Wrangler Sahara Unlimited on Friday before Memorial Day. I bought my Jeep new in Orlando, Fl but moved to Boston for work and school two years ago. I continued getting my Jeep serviced at a local Jeep dealership in Braintree, MA and for the most part was happy with the service department. Back in November 2017 I had the rear brakes replaced and had no issues until recently. Friday I began to hear the wear indicator on the rear brakes kick in and then began to hear a metal on metal sound as I began making my way to the Cape. I contacted the local Jeep dealership in Braintree and told them my issue, their response was "we can try and fit you in next Thursday at 7 am". I decided to call Premier Jeep in Hyannis, MA and see if they could get me in on Saturday. Danielle, who answered the phone, was very polite and ask me the nature of my call and when I described to her my issue, she told me that they would be able to get me in at 1:30 pm on Saturday and would diagnosis the problem and if it was just the pads then they would honor the warranty. When I arrived at 1:30 pm on Saturday I was met by both Jed and Danielle. Both were very professional and efficient and explained to me the paperwork and what was going to happen in regards to diagnosing the issue. After about 20-30 mins Jed came back and walked me through what the issue was. Unfortunately, the problem wasn't the brake pads but the piston in the calipers has seized causing the brake pads and rotors to wear down which all had to be replaced. Long story short I will be coming to Premier for all my future service on my Jeep as well when it comes time to trade in my Wrangler I will purchase from Premier. Good service is hard to find and so are good people like Danielle and Jed. I could not have had a better experience during such a stressful situation. I could not thank them enough!! More
by Patriot32806
Employees Worked With
Jed Hazard, Danielle , Gerald Hazard
April 20, 2018
Great Service I needed a new tire for my Jeep Grand Cherokee & called Premier of Cape Cod to see if they could help me even though they had a full plate scheduled f I needed a new tire for my Jeep Grand Cherokee & called Premier of Cape Cod to see if they could help me even though they had a full plate scheduled for the day already Austin Blake told me to come on in anyway & he would find a way to get my tire changed - so grateful. When I arrived I was shown to a very clean & comfortable waiting area. They found out I hadn’t dealt with a recall & offered to take care of it for me! They also found a very serious safety issue with my car & fixed that for me as well. All of this was done in maybe an hour!! They were just so accommodating & provided great customer service to me and I didn’t even buy my Jeep there but would definitely go there for my next one! More
by Kerbie02
Employees Worked With
Austin Blake & he would get 5 stars as well, Gerald Hazard
April 20, 2018
Emergency repairs Matt took good care of me today as my manifold and wipers broke on my truck. I called in to make an appointment and immediately got an appointment th Matt took good care of me today as my manifold and wipers broke on my truck. I called in to make an appointment and immediately got an appointment the next day. Very professional and polite. Also got me into a rental really quickly as well. More
by Julio123
Employees Worked With
Matthew Brillant
April 04, 2018
Excellant Service Experience My 2008 Jeep Wrangler I brought in to have a five year power train inspection, a safety recall completed and some other routine work. The power train My 2008 Jeep Wrangler I brought in to have a five year power train inspection, a safety recall completed and some other routine work. The power train inspection revealed a leaking front crank seal and the dealership also provided a multi-point inspection of my ten yr. old vehicle identifying the present status of brakes, suspension and many other systems free of charge and provided me with a full report to keep on record assuring that lifetime powertrain requirements are met and coverage is intact. Previously, Premier readily diagnosed a transmission problem and a leaking water pump and fixed these deficiencies while providing me a vehicle to use and a courtesy ride to my home. I highly recommend Austin Blake, a Service Advisor to provide you with professional assistance and did so in a friendly, competent and courteous manner as he had treated me. His telephone reports to me, regarding the Jeep's status and repair costs were dead on. Thanks to Austin and Premier for a great experience. More
by customer101
Employees Worked With
Austin Blake
