Premier Hyundai of Harvey

Premier Hyundai of Harvey responded

Dear Joya286, Thank you for sharing your wonderful experience with us. We're delighted to hear that our team's politeness and our clean, neat facility contributed to your satisfaction. Creating a welcoming environment where customers feel like family is one of our top priorities, and your feedback affirms that we're doing just that! We truly appreciate your kind words and look forward to serving you again in the future. Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Dear Joya286, Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with us was wonderful and you felt treated like family. Ensuring our customers' happiness is a top priority for us, and it's heartwarming to know we succeeded in making you feel valued and satisfied. We appreciate you choosing us and look forward to welcoming you back in the future. Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Dear Mike G Frederick, Firstly, I want to extend my sincerest apologies for the inconvenience you experienced. Your feedback is very important to us, and I am deeply sorry that we did not meet your expectations in terms of communication and timeliness of service. Please know that we take this matter seriously and we are addressing your concerns to ensure such a scenario does not repeat itself. We are also grateful for your patience and understanding regarding the unforeseen circumstances with the machine breakdown and our technician's illness. I'm glad to hear that you were satisfied with the service provided by our employee, Casey Orgeron, once your vehicle was attended to. We aim to provide efficient and high-quality service to all our customers, and it's reassuring to know that this was your experience in the end. Again, we sincerely apologize for the inconvenience caused. Your feedback helps us improve, and we will work hard to ensure this doesn't happen again in the future. We value your business and hope to have the opportunity to serve you better in the future. It would be greatly appreciated if you can please provide your contact information so we can contact you directly to discuss this matter. Best Regards, Ray Brandt Hyundai Management.

Premier Hyundai of Harvey responded

Dear Mike, I'm really sorry to hear about your recent experience at our Hyundai service center. We always aim to deliver a great experience, and we are disheartened when we don’t meet our customers' expectations. I understand that the delay in servicing your vehicle and the lack of communication has caused you frustration. This is not the standard of service our customers have come to expect from us. I want to assure you that we take your feedback very seriously and we are working diligently to ensure that such an experience is not repeated. I would appreciate the opportunity to speak with you directly regarding your recent visit. It's important to us to understand where we went wrong and how we can improve our service moving forward. If you could provide your contact information so we can rectify the issue. I would also like to extend a sincere apology on behalf of Casey Orgeron. Our employees are held to a high standard of communication and service, and we regret that this was not met in your interaction with our team. You can also contact the service manager at your earliest convenience, so we can work towards making things right. Thank you for bringing this to our attention. Best Regards, Ray Brandt Hyundai Auto Group Team

Premier Hyundai of Harvey responded

Dear maegonruffin, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with Heather and Bernard. Our team always strives to make the car buying process as smooth and efficient as possible, and we're delighted that we were able to do that for you. We're glad to hear you love the way we operate and that you would trade with Hyundai anytime. Your satisfaction and loyalty mean the world to us. Thank you for choosing Ray Brandt Hyundai. We look forward to serving you again in the future. Best Regards, The Ray Brandt Hyundai Team

Premier Hyundai of Harvey responded

Dear Hbblank, Thank you for sharing your wonderful review! We're delighted to hear that you had a first-rate experience with our sales, finance, and service departments. At Ray Brandt Hyundai, we strive to provide a seamless and enjoyable purchasing process, and it's fantastic to know we hit the mark with you. We're glad that you're happy with your SUV and your experience at our dealership. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Thank you for choosing us for your purchase. We look forward to continuing to serve you in the future. Best Regards, The Ray Brandt Hyundai Team