Premier Nissan Mall of Georgia

Don’t go to this dealership! They tried a bate and switch with my husband and daughter and talked him into putting a 1500 dollar deposit to hold a car while he talked to me. We told them the same day we didn with my husband and daughter and talked him into putting a 1500 dollar deposit to hold a car while he talked to me. We told them the same day we didn’t want it because they lied on their ad about the features and to release the hold on the deposit. They ran the deposit through out bank and then told my husband he would have to come back during the week to get the deposit back. He took off work Tuesday and went to have them scan his card. The finance manager scanned his card and said everyone was at lunch and they would email him the confirmation. It is now Thursday and we still have no confirmation and our money has still not been refunded. The finance manager won’t return his calls. We may have no other option but call and attorney and the BBB. Stay away from this place!!! More

Case was amazing as always to work with. This is our 2nd Armada and both sold by Cass to us. Highly Recommend Cass as Awesome Salesman!!! Customer Service Top Knotch. Armada and both sold by Cass to us. Highly Recommend Cass as Awesome Salesman!!! Customer Service Top Knotch. More

Cass walked out to greet us as soon as we pulled into the lot. We had an appointment with Jasmine, but Cass explained that he could assist us. We told him the vehicle that we were interested in, and he broug lot. We had an appointment with Jasmine, but Cass explained that he could assist us. We told him the vehicle that we were interested in, and he brought out a few keys for us to compare the models. He stood back and let us look through and make our final choice. We liked being able to take the test drive by ourselves. It felt more authentic and not rushed or pressured. After we returned, Cass asked our permission to continue the application process. Cass provided top notch service through the entire experience. He spent a good 15-20 minutes with us covering features so that we were comfortable driving off the lot. Mr. Kim in Finance was just ok. He rushed through that process and we had to ask a lot of questions to get to a deal that would work for us. We actually had to step out of the office to discuss our options in private. He should’ve done that. He seemed most interested in selling us warranties that we did not need. He sped through the Truth in Lending statement. It’s fortunate that we were not from a regulatory agency checking in on how this is explained to customers, because he would’ve failed. He literally said “Click here, Click there, Click sign, click next” through the whole application. Cass did such a great job, it would’ve been awful if he lost the sale because of the lackluster finance rep. We highly recommend Sutherlin Nissan to friends and family. However, the finance dept needs just as much (or maybe more) customer service training as the sales team. More

Excellent customer service and fast service. I was greeted with a smile and felt like family. The dealership was very presentable and will be back again. greeted with a smile and felt like family. The dealership was very presentable and will be back again. More

Dealer is relatively easy to get in and out of. Decent inventory considering all the manufacturing issues right now. Salesperson was nice and knowledgeable. Took too long getting to the financing office t inventory considering all the manufacturing issues right now. Salesperson was nice and knowledgeable. Took too long getting to the financing office to close the deal out, though. More

The service was okay. I thought some of the resurfaced parts would be entirely replaced but they weren’t. The car is functional so good work! Thank you. parts would be entirely replaced but they weren’t. The car is functional so good work! Thank you. More

The service department has ALWAY went above and beyond when servicing my vehicle or checking out something for me. I could not ask for or expect anything more from this team! Great job! when servicing my vehicle or checking out something for me. I could not ask for or expect anything more from this team! Great job! More

Excellent and on track. Helpful in advising/recommending of what needs to be done to my ride. Also with his bilingual skills I get a very clear understanding in communication of what needs to be done to my ride. Also with his bilingual skills I get a very clear understanding in communication More

There is not professional people . I lost my time I don’t come back they run my credit I have good credit and they come with crazy number don’t come back they run my credit I have good credit and they come with crazy number More