Premier Nissan Mall of Georgia

Service Be sure you know your service advisor name. (I didn't because I booked on line) otherwise you'll get tossed around when you go to check in. I was get Be sure you know your service advisor name. (I didn't because I booked on line) otherwise you'll get tossed around when you go to check in. I was getting an oil change. More

review excellent personalized service. Helpful, considerate. Dawayne was very attentive and accommodating, the process was fast and painless, I would recomme excellent personalized service. Helpful, considerate. Dawayne was very attentive and accommodating, the process was fast and painless, I would recommend Dwayne to any of my friends More

Customer service My experience was nothing short of amazing. Portia was able to get me in and out as well as get the car and price I wanted. I didn't get the run aroun My experience was nothing short of amazing. Portia was able to get me in and out as well as get the car and price I wanted. I didn't get the run around and even after having my car for a month she still reaches out to make sure that I am still satisfied! Thank you so mucha for the great customer service!! More

Nissan parts Service was prompt & friendly. An installed item needed adjustment. Service manager Brandon resolved an issue I had satisfactory. He offered several o Service was prompt & friendly. An installed item needed adjustment. Service manager Brandon resolved an issue I had satisfactory. He offered several options to find what best met my need. More

New Purchase Overall good experience on purchase of new commercial vehicle. Sales and finance staff very friendly. Some confusion with details of contract. Woul Overall good experience on purchase of new commercial vehicle. Sales and finance staff very friendly. Some confusion with details of contract. Would recommend and would return for future purchases. More

CPO Purchase Purchased a Certified Armada on 7/17/19, only one key. Thorough detail and 2nd key requested. Picked up 7/19/19, not detailed. Still waiting to hea Purchased a Certified Armada on 7/17/19, only one key. Thorough detail and 2nd key requested. Picked up 7/19/19, not detailed. Still waiting to hear about the second key... More

Follow up to previous service Will Taylor took care of my service needs on a friendly, efficient basis in a timely manner. Thanks for his efforts. I will return in the future for Will Taylor took care of my service needs on a friendly, efficient basis in a timely manner. Thanks for his efforts. I will return in the future for servicing! More

Awesome!!! Great salesmanship, gracious, helpful and success driven. Highly recommend!! Diego, and sales manager were easy to deal with and extremely friendly!! Great salesmanship, gracious, helpful and success driven. Highly recommend!! Diego, and sales manager were easy to deal with and extremely friendly!! Got an awesome car and a great deal. Very grateful for everyone at Sutherland Nissan. More

Justin provided exceptional and timely customer service Justin and the repair team did a wonderful job and quick turnaround time!! I went for AC repair under extended warranty and was treated just as well a Justin and the repair team did a wonderful job and quick turnaround time!! I went for AC repair under extended warranty and was treated just as well as someone paying the entire bill amount. Very refreshing in today's Dealer Repair world as most just want to gauge you for every penny! More

Inadequate My experience was a bit confusing. I took my vehicle there on 7/19 to be serviced. I was told at the end of the service check I would hv to pay $67 fo My experience was a bit confusing. I took my vehicle there on 7/19 to be serviced. I was told at the end of the service check I would hv to pay $67 for a half hour + $39 for a air filter I agreed to get changed. I wasn’t charged anything at checkout, I was told by Gary not to worry about the $39 ( his words “it’s just $39”). I went back on 7/23 to get the updated harness put on which included part of deductible at $100 to replace with my extended warranty. After the service was completed I was told my balance was $38+ for the air filter that I was told not to worry about after I offered to pay for it on 7/19, so I paid the $38+only to receive several calls back by Gary the service clerk saying he forgot to let the cashier know I owed the $100 deductible. I felt that things could hv been handled more professionally, perhaps there was to much going on and it was an oversight on his behalf. But, if I had taken my vehicle to a different Nissan dealership how would I hv been charged for the air filter that he clearly stated not to worry about on 7/19. I stated all that to say that they Nissan should’ve disregarded charging me $38 for an air filter 4 days later after I had left the service department!!! More