Premier Nissan Mall of Georgia

To: Todd Wright – General Manager Al Khafner – General Sales Manager Charlie Gilchrist – Sales Manager Andrey Nikolev – Finance Manager Seung Kim – Finance Manager Diego Atehortua – Finance Manager Sales Manager Charlie Gilchrist – Sales Manager Andrey Nikolev – Finance Manager Seung Kim – Finance Manager Diego Atehortua – Finance Manager Perhaps I am deemed a “no one” to the general and finance managers of Nissan Sutherlin. After all, they are all sitting quite nicely in their respective positions of power. I would argue, however, that I am someone. I am a consumer who has purchased three cars from Nissan Sutherlin since 2013. I recall being told during my first or second purchase that loyal customers get special deals but that seems to be false. Let me explain. Today, minding my business while waiting for my Pathfinder to be serviced, someone from Nissan internet called me. It’s explained that my car is of special interest (typical bait statement). I explain that I’m still upside down, but he exclaims that Nissan can produce aggressive deals and if I would go to the show room, he’d meet with me. He told me to find the balloons and look for a woman who would in turn contact him. Well, there were several balloons in the showroom and the woman he told me to look for could not be found, so I left. I went back to ensure I had not missed him and then Mr. Aziz entered. Now I explain to Mr. Aziz that I am upside down, I’m not prepared to put down a large sum of money, my credit isn’t the best and the hitch needs to be replaced. I also tell him that I cannot get in anything smaller than a Murano but no larger than the Pathfinder. So basically, either the Murano or Pathfinder. I inform him that if the deal goes through, it would be my fourth car that I purchased from Nissan. I tell him where I want to be in my payment. He comes back with $450 over what my comfort level is because of the hitch and unless I’m willing to stomach a $1000+/month car note, they can do nothing for me. WTH! You guys called me. I did not come to you. You guys said you could deal aggressively! You guys say you give loyal customers great deals because I guess you want to keep returning customers. Seems reasonable. Then using the same BS bait, tell me “I’m sorry”. I have anxiety and depression which heightens around this time of year. My anxiety increases dramatically when in these situations. Depressions deepens when stuff like this happens because I’m sick to death of pressurized deals like this. Oh, by the way, when I bought the Pathfinder, I felt pressured to get the vehicle even when I suggested getting a smaller vehicle. It was a very bad purchase for me. One that caused me to refinance which explains being upside down. So let me be very clear, once my credit improves and I want to drop a few thousand down on a new vehicle for me and my daughter (yep, two cars), Nissan Sutherlin and Nissan will not get my business. Loyalty and aggressive deals are lies and bait. More

This is a great dealership and I would recommend it to anyone. Friendly staff and fast service. anyone. Friendly staff and fast service. More

Everything was great! Really fast service. Very clean. Lots friendly staff and snacks. I like the complementary coffee! Really fast service. Very clean. Lots friendly staff and snacks. I like the complementary coffee! More

In service detailing/washing the car should be a standard and not an option. Especially for the money you are charging for an oil change. and not an option. Especially for the money you are charging for an oil change. More

The tire rotation was include in my invoice however it was not done. Ifeel deceived was not done. Ifeel deceived More

The staff was extremely kind and exhibited excellent customer service skills. The staff even provided a shuttle for us while waiting for our vehicles to be serviced. customer service skills. The staff even provided a shuttle for us while waiting for our vehicles to be serviced. More

This is a great dealership and I would recommend it to anyone but honestly I came here because of Erin. I've traveled across the state several times just to be able to buy my vehicles with the confidence anyone but honestly I came here because of Erin. I've traveled across the state several times just to be able to buy my vehicles with the confidence of knowing that not only am I going to get a fair price but most importantly, I know that I have the best service after the sale I could ever ask for. She has gone above and beyond her job description so many times. From helping me set my service appointments, to pairing my Bluetooth 20 times over. More

I had a great experience my salesman Cass was very good and I will highly recommend this dealership and I will highly recommend this dealership More

Cass was great to work with on the 4 Rogues we purchased. Extremely responsive and patient with my questions/changes! Extremely responsive and patient with my questions/changes! More

I had a great experience at Sutherlin Nissan. It started with a great salesman, Phillip Parker. Had a minor cosmetic issue with the new vehicle. It was handled quickly and professionally in th It started with a great salesman, Phillip Parker. Had a minor cosmetic issue with the new vehicle. It was handled quickly and professionally in the service department. One thing is for sure -- they LISTEN to your needs and then they deliver. More