Premier Nissan Mall of Georgia

On Friday 13, 2013 we purchased a 2005 Dodge Dakota 4x4 from Sutherlin Nissan, after having been told that the truck had gone through their 'extensive service for used cars' and was sound and had no proble from Sutherlin Nissan, after having been told that the truck had gone through their 'extensive service for used cars' and was sound and had no problems. We elected to have an extended warranty put on this car but not by Sutherlin but through Troncalli Chrysler, Dodge in Cumming, GA. We took the truck to Troncalli on Monday December 16 for inspection prior to Troncalli issuing an extended service plan. They told us that there were two major things wrong with the truck, which should have been caught by the 'extensive service inspection' allegedly carried out by Sutherlin. The two major issues were the waterpump was leaking and the sway bars were loose. Troncalli was going to issue the extended warranty only once these two issues were repaired. Total cost for the repair was $1,100.00 When we called Sutherlin, (spoke to the service direction Bernie) we were told that 'our service staff would have caught any issue with the water pump'. Upon us asking for some kind of help regarding the costs for fixing the issues of the truck (namely water pump and sway bars) we were told by the service director 'our company policy is that once the vehicle is sold and leaves our property there is nothing we are able or willing to do to help a buyer' (in the event that there is something wrong with the car). Furthermore, we were told that 'obviously Troncalli made the issues much more serious because they want to do the repair and sell you the extended warranty'. Bottom line here is that we will N E V E R purchase another car from Sutherlin Nissan (or from any dealership they may own) and we will do our best to discourage anyone else from purchasing any vehicle from them - new or used. It appears that this particular dealership lacks ethics and the wish to have great customer satisfaction. More

I recently purchased a Nissan Rogue S from Sutherlin Nissan. The car has been serviced as required by the warranty. Each time the car has been checked and serviced with professional service. Using a qui Nissan. The car has been serviced as required by the warranty. Each time the car has been checked and serviced with professional service. Using a quick lube oil change is a waste of time and money. The dealer knows the car and what is required to service. The service writer has been friendly and has offered only professional advice. I hope to continue with the service department at Sutherlin Nissan at the Mall of Georgia. More

This dealership is unethical and employs bait and switch tactics to hoodwink customers. If customer questions then the senior manager (probably owner) gets rude and aggressive. We had a pretty bad experienc tactics to hoodwink customers. If customer questions then the senior manager (probably owner) gets rude and aggressive. We had a pretty bad experience with purchase of Nissan Leaf at this dealership. Sales guy Mike Tart offered a 32inch TV with Nissan Leaf lease. After signing the lease papers and completed the payment, General Manager comes and tells us they changed the rules and TV is not part of the deal. When we asked why didn't they made us aware before we signed the papers... Senior Manager & GM became rude and started yelling saying "Did you come to buy a car or a TV ?". They then grabbed the car keys from us and asked us to leave the property and called sheriff. This dealership is not trust worthy and their customer experience is unacceptable. I wouldn't recommend this dealership to anybody. More

I bought a Nissan Versa a week ago. I spent 5 HOURS to complete a purchase. I was told that it only had 16 miles on the ODO. I went home and checked the ODO and it was 110. Usually that won't be a "big de complete a purchase. I was told that it only had 16 miles on the ODO. I went home and checked the ODO and it was 110. Usually that won't be a "big deal;" however, when I tried to contact them to see what we can do about it, I was completely ignored. I contacted customer services for like 10 times and still no response. Finally, I was accused of lying and was called ugly from a customer service representative.....in a nutshell, this has been the worst car purchase/ customer service care experience I've ever had......Please do yourself a favor and buy a nissan from somewhere else. More

I got a really good deal at this dealership compared to the other Nissan. The sales manager was very nice and professional. I was very pleased with this purchase. I love my car!! the other Nissan. The sales manager was very nice and professional. I was very pleased with this purchase. I love my car!! More

I purchased a 2009 used GMC Acadia from Sutherlin, Cass the salesman was a great salesman to work with. Less than 24 hours after I left it rained and water was coming in through the roof, I called Sutherli the salesman was a great salesman to work with. Less than 24 hours after I left it rained and water was coming in through the roof, I called Sutherlin, and they original stated that my kids could have cracked the sunroof; therefore allowing rain to enter. I was insulted because my kids are 4 and 2, they ride in car seats, and only rode in the car once. So Cass finally told me to bring it in, I did and they were going to locate the leak and fix it. I don't know if they did or not because it hasn't rained; however the interior ceiling is stained with water damage. So they told me they would consider letting me get another car, once we located a car that could take the place if the Acadia, they went back on their word, and stated the bank will not let me trade in a car purchased within such short time. So I talked to the bank and told them that I had a damaged car, they told me that all Sutherlin Nissan had to do was submit a cancel and resubmit for the new car.. Sutherlin would not do that, so they tried to blame the bank for me not being able to get another car, which was originally their idea, because they knew they sold me a piece of crap... Bottom line is dont buy a used car from here, they do not inspect their cars like they promise... within 24 hrs I found numerous things wrong with my car( windows not rolling, they promised me a unlock remote, never got it, moonroof broke) dont waste your hard earned money.. I searched for a car for 6 months, every time I look at my ceiling in this expensive car, I come to tears, I made a very bad decision.. !!!!You might as well go to a buy here pay here lot, at least you expect to get screwed!!!!!!! My cousin used Rick hendrick MoG, and she is very pleased...try them.... More

Firstly, the car buying experience was phenomenal. Cass was amazing. We were very happy with the purchase. However, less than 4 months after purchasing our car we experienced an issue and were unsatisfied was amazing. We were very happy with the purchase. However, less than 4 months after purchasing our car we experienced an issue and were unsatisfied with the resolution. My wife and I were stranded one night after our car wouldn't start. The battery cable was loose and could be easily pulled off. We were told that our car was rigorously inspected before we purchased it yet somehow the battery wasn't checked. After fastening the cable and jumping the car off, we left for home. Once, we turned the car off it did not start back up. We took the battery to an auto parts store for testing and they stated that the battery could not hold a charge and the reason was likely due to the loose cable. We contacted Sutherlin and were directed to someone who basically stated that since our car wasn't under warranty that we were out of luck. They also stated that we had taken the car "as-is" and that it only received a "Safety Inspection" yet we were NEVER informed of that. Side note: I fail to see how a battery wouldn't be a part of the safety inspection. The man that we spoke to stated that he would sell us a battery for a discounted price. That price was higher than what Wal-Mart and Costco had batteries available for. This recent experience has left a bad taste. We were all set to make any future purchases from Sutherlin but we will be rethinking that now. More

Did all the research on the internet. When visiting the dealership, Bill Capelman was knowledgeable and when we sat down with numbers he made it a painless process, bringing me a fair deal the first time i dealership, Bill Capelman was knowledgeable and when we sat down with numbers he made it a painless process, bringing me a fair deal the first time instead of all the haggling that often takes place at a dealer. I appreciate and recommend him for that. I also can't say enough good things about Taylor Jackson. Paperwork (trade pay off and tag work) going through the dealership was a little slower than I expected, so Taylor became my "go to" guy for all the follow up. Taylor always responded within minutes of my emails, even on days he was not at work. I was very shocked to receive such great customer service. The people make the dealership, and Sutherlin better really appreciate Taylor and all he does to keep customers happy. More

As I was walking in Rudy was busy with another customer and was about to walk out the door to check on something, when he greeted me with a smile and stated "how are you and how can I help you? I was a bit and was about to walk out the door to check on something, when he greeted me with a smile and stated "how are you and how can I help you? I was a bit taken that he did not say, wait inside and someone will help you or let me finish up or anything like that, which would have been fine. I told him what I was there for, he jotted it down, told me he would take care of it also have them clean it up and how soon it would be ready and asked for the keys. I was not even in before I was out of there in less than 2 mins. He (Rudy) call me back to tell me that my car was ready within the time frame he told me it would be. The car looked great too. "Thats great service! Because everything was done within the time I was told it would be, I thought I could find my sales rep (Andre) to go over with me again some of the features of my vehicle. When I found him he was not with a customer but I could tell that he was busy. We spoke and then he ask me if he could help me with anything. I told him that I need some help programing in some features of my phone into the cars audio system. I told him "I can see that you're busy and its not that important". He put down his papers and ask me where's the car and proceeded to help me with my concerns. This is the same great customer service that I received from Mr. Taylor Jackson and the lady next to his office about some promo issues that I had not received. They both were so professional and nice to talk too! And took care of business BAM! right then. ( I was not expecting that) This is "Exceptionally" Great customer service, it would be hard to consider getting service or my next vehicle anywhere else. Thank you kc More

I've purchased two cars for Sutherlin Mall of Georgia over the last two years. I'm always impressed by the level of service I receive. I brought my 2012 Altima in yesterday for a oil change, etc and was over the last two years. I'm always impressed by the level of service I receive. I brought my 2012 Altima in yesterday for a oil change, etc and was warmly greeted by Rudy in the service department. Rudy promised my car would be ready by noon and he had it ready by 11:30am! Not only is the service work done on time, it's done correctly and they let me know of any future service needs that I may need in the coming months. I also really appreciate the sales staff not being pushy, but always willing to answer any questions I may have about a new model whether or not I'm buying that day. I think it's great that Scott (the GM), Doug and Taylor (sales managers) and team care about customer service and quality over just a quick slick deal. More