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Premier Nissan Mall of Georgia
Buford, GA
3,837 Reviews
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Showing 3,837 reviews
May 03, 2013
I gave this review because for the most part the service and people are friendly and great. It is just one person up in the service department who usually has an attitude every time I go up there and the pr and people are friendly and great. It is just one person up in the service department who usually has an attitude every time I go up there and the prices are way to high for the service. More
by VernieciaGilbert
Employees Worked With
Rudy
May 02, 2013
I went to this dealership on 5/2/13 because of a car that I saw online and was very interested in purchasing. The car was listed online for one price and I told the salesman this price once I viewed the car I saw online and was very interested in purchasing. The car was listed online for one price and I told the salesman this price once I viewed the car and took it for the test drive. At this point, I was ready to purchase the car. The salesman wrote up the offer and submitted it his manager, this is where the problems began. The manager listed the car on the invoice sheet for $400 higher than it was listed online (obviously they thought I would not catch this error). I told them about the mistake so they went back to fix it. They corrected that error and gave me another copy of the buyers order. The new order discounted the price by $300 but then charged $689 in consumer services fees and $772.79 for taxes (of which should have been $633). I called them out on this scam and reminded them that I was not new to car buying. I was told the consumer fees were standard and that all customers paid this price by the manager Jamie. I told him I wanted to do a little more research to see if that statement would hold true because that fee was excessive and he then RUDELY told me that he would not sell me the car if I had to talk to other customers about their fee. They obviously have something to hide if they don't want their customers to talk. I am truly upset about this and will file a formal complaint! More
by miakelda
Employees Worked With
Jamie (Sales Manager
March 24, 2013
In April of 2012 I took my car in to get the tires replaced. On the drive home I noticed that the Tire Pressure Monitor was alerting that the tires might be under inflated. I immediately stopped and replaced. On the drive home I noticed that the Tire Pressure Monitor was alerting that the tires might be under inflated. I immediately stopped and put air in the tires. I drove home and the TPM lights was still on so I called the dealership. They told me to bring it back in and they would repair it. That began a series of their saying they had fixed it and the light turning back on shortly after I had begun my drive home. Here we are in March of 2013 and my TPM is still not working. I took the car back in again and was told this time that I would have to pay over $400 to have the TPM repaired because it had malfunctioned and the car was now out of warranty. Keep in mind that this was working before they changed the tires. To add insult to injury, I was also forced to pay for service that I thought was covered under a service warranty that I had purchased from this dealership. They completed the work on the car after finding out it was not covered and without contacting me to apprise me of the cost. I wish this were these were the first incidents with this dealership but they are not. There have been numerous instances where during their courtesy inspections they have tried to get me to pay for service that other mechanics have said was not required. Now that my Service warranty is up I have no further reason to visit this dealership and they will never get another dime out of my pocket. Also when you purchase a car from this dealership be sure to check the odometer reading on your "new" car to be sure it matches the number listed on your contract. They tried to get me to accept a car with more than 500 miles on the odometer even though the contract stated the mileage on the car I was purchasing was 10 miles. They were forced to transfer me into a new car after I threatened to take them to the attorney general. I have copies of both contracts should anyone want to request I have copies of both contracts should anyone request to see them. STAY AWAY FROM THIS DEALERSHIP. Looking at the many excellent reviews of late I would be surprised if they weren't written by employees of this dealership. They appear to have been written to push the many complaints further down the list. More
by Ifeelcheated1
Employees Worked With
Cory McDaniel
January 22, 2013
We were treated with the upmost respect. The people that we worked with gave all their attention to us and made us comfortable with our purchase. We have had 3 other Nissans in our lifetime, so we new the we worked with gave all their attention to us and made us comfortable with our purchase. We have had 3 other Nissans in our lifetime, so we new the vehicle was good, but the service we got at Sutherlin surpasses the other Dealerships by far. More
by johnpnix
Employees Worked With
Susan Domincali, Curt, and Jason
January 18, 2013
My boyfriend bought a 2003 Altima from Sutherlin Nissan in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else. That is an important fact to remembe in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else. That is an important fact to remember. In October of 2012, the engine light came on. We dropped by Advanced Auto, they ran a diagnostic on it, and it came up as the starter solenoid I suggested that we take the car to Shelby Auto (a great place), but his mother made an appointment at Sutherlin because they said it would cost less than 200 dollars. When the called to get permission to do the work, the estimate was over 700 dollars. I knew something was fishy. We drove to Sutherlin, and I was introduced to Sherri. Sherri is exactly what you would imagine a service department head to be - all snake. The estimate was so much because of the starter solenoid (which was suddenly quite expensive) and the fact that there was METAL IN THE OIL LINE and we needed a HOT OIL FLUSH. For those who don't understand cars, let me assure you that both of those are ridiculous and you never need to have a hot oil flush. After assuring Sherri that we were not going to have those done, I talked them down to a bit above $500 dollars. The car has never been anywhere else. Keep remembering this. Now, December. When the Boyfriend was driving to see me, he pulled out of the drive way and a medium sized plastic washer (about the size of the bottom of a mug) was laying on the driveway. He brought it with him when he came to pick me up. The car had been making a slight knocking noise for a few days and now the engine light was on again. An NTB is right beside where I work, so we took it in. When they got it up there, the pulley system above the front passenger tire had basically fallen out. How does that happen, you ask? By nuts and bolts not being screwed on tight enough. How does that happen, you ask? By not paying attention when you take them off and put them back on when you're changing out the belts. Please refer back to April. The Mechanic working on the car called Sutherlin to tell them why we were in the shop. Sherri proceed to yell (I say yell because we could all clearly hear what she was saying) at the Mechanic, telling him that we couldn't prove anything. Sweet, right? We sucked it up and paid NTB, though they encouraged us to press Sutherlin. Now we arrive at January. We knew there was a shock issue that needed to be taken care of already. The engine light just happened to come on the same day we were taking the car in. Handy. The bill though, was larger than we expected due to the STARTER SOLENOID being bad. Yup, that sucker had never been taken care of. So, to review: Sutherlin lies, they cost you more than you could ever imagine, Sherri is not a good person. More
by amberlee0211
Employees Worked With
Sherri
January 12, 2013
The staff is very knowledgeable and friendly. The 2013 pathfinder is awesome! I will recommend Sutherlin Nissan Mall of Georgia to my friends and family. pathfinder is awesome! I will recommend Sutherlin Nissan Mall of Georgia to my friends and family. More
by Jhzeigler
Employees Worked With
Cass
January 05, 2013
My experience working with Sutherlin Nissan was painless. Since I had been communicating via email the Leanne was aware I may be visiting. Once I was there I was not pressured in anyway to purchase/lease a v Since I had been communicating via email the Leanne was aware I may be visiting. Once I was there I was not pressured in anyway to purchase/lease a vehicle. Once there I was able to take the vehicle for a test drive within 10 minutes. After my test drive I knew this was the vehicle I wanted. My purchase experience including negotiations lasted a total of 45 minutes. I have really enjoyed working with this dealership. I received my second service with Sutherlin and I must say Kevin Parsons exceeded my expectations with his unmatched customer service. He is a great asset to the Services department. More
by Iijarq
Employees Worked With
Leanne: Kevin Parsons
November 30, 2012
This dealership is great. I would not take my vehicle anywhere else. The service and sales ept are always exceptional. thank you nissan mall of ga. anywhere else. The service and sales ept are always exceptional. thank you nissan mall of ga. More
by nighthawk30350
Employees Worked With
kevin parsons
November 29, 2012
Sutherlin Nissan has always provided us with excellent serice in a customer friendly environment. Our most recent experience was excellent and we were totally satisfied with the service evaluation and ou serice in a customer friendly environment. Our most recent experience was excellent and we were totally satisfied with the service evaluation and outcome. We have purchased two Nissan Muranos from this dealership and we are currently considering purchasing a new vehicle. We also had a friend in South Carolina purchase a vehicle from Sutherlin a few years ago. Needless to say, Sutherlin Nissan will continue to be our "dealership of choice" even though we live in South Carolina. I will continue to highly recommend it to my friends and family. More
by janegym
Employees Worked With
Kevin & Willy
November 29, 2012
Mr. Kevin Parsons is a very professional and courteous service technician. The quality of his work always meets the standard of exemplary, and I know I can depend and trust Kevin's recommendation regardi service technician. The quality of his work always meets the standard of exemplary, and I know I can depend and trust Kevin's recommendation regarding the maintenance required for my four vehicles. Kevin has never failed to return the vehicle on a timely basis. Kevin is my go-to technician for achieving top-level maintenance, and I recommend my Nissan friends and relatives to Kevin. He is without a doubt one of highest performers within the Sutherlin Nissan organization. He is Mr. Customer Service, and it is my honor to have been served by him! JIMMY L. DAVIS, JR. Brig Gen (Retired) USAF More
by jimmydavis1207
Employees Worked With
Kevin Parsons
