
Premier Nissan Mall of Georgia
Buford, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Service writer was very professional and kept me informed of my vehicle's progress throughout the entire time. Vehicle was finished within the estimate time. of my vehicle's progress throughout the entire time. Vehicle was finished within the estimate time. More
Mason and AJ were very attentive to our needs and meeting our expectations. We didn’t need to go elsewhere after starting our search for a used vehicle as we bought from them on our first stop. our expectations. We didn’t need to go elsewhere after starting our search for a used vehicle as we bought from them on our first stop. More
Returning Car - Customer service goes a long way. Returning Car - Customer service goes a long way. Unfortunately Mason Clark missed out on a deal and we apologize. However, there needs to be ac Returning Car - Customer service goes a long way. Unfortunately Mason Clark missed out on a deal and we apologize. However, there needs to be accountability, restructuring , and team work training. From sales to finance , our experience was the worst. I was shocked by certain individuals at this location and the treatment received.. We had to return the car, only having it for one day. The customer service and finance department was the worst. Furthermore , Ryan and Kim from the finance department is rude and unprofessional. Hanging up on a customer regarding important finance paperwork is despicable. We asked for the tracking number and still, have not received the necessary information. Due to this issue we returned the car , a brand new 2022 Nissan Altima SR, and received deplorable customer service. Because of the issue , no one was able to provide business cards (which they had last week) , a “manager “ was not available, we received a unwind hand written note (no letterhead) and still can not speak to the sales department or finance director. This dealership has many complainants with false advertising and customer service. More
I visited the location on February 2nd and was ashamed I had even purchased a vehicle from this establishment. I called prior to my visit to schedule an oil change and was assured I was still within my warr had even purchased a vehicle from this establishment. I called prior to my visit to schedule an oil change and was assured I was still within my warrant for maintenance to receive the service without payment. Upon my visit, I was told that I had canceled the maintenance warranty on August 2 2021, although I received the warranty service on September 14 2021. When I asked for an explanation. Delfina Becerra advised that he must have given me the service for free I’m September as I had canceled the warranty in August. He then called on Ian to assist and Ian advised me to speak with finance. I spoke with Kim in finance who told me that I had canceled the maintenance package. I continued to state I had not canceled it and asked how this could have happened. I asked for a signed document that showed I personally cancelled the service and he printed a paper that showed the service was canceled in fact on May 29( the day I purchased the car) at 9,999 miles ( although I purchased the car with 5 miles) and with a reason of “entered in error.” Upon questioning the paper I received from Kim, he continued to shrug his shoulders and say you must have called and canceled it. I explained that I had not canceled and requested to speak with someone above him as it seemed he would not stop his accusations long enough to research the issue further. After ten minutes of waiting in his office, he then walks in with Aj Khanfer. Aj immediately begins with an explanation that the establishment loses money when the maintenance package is removed and that of all his years working there, it is not possible that they would have canceled it in error. He too continued to state that I had canceled the service on my own, advised I didn’t remember, and said he could not do anything to assist. It was clear that Kim was not trying to help me, but rather find another man to over talk to and get me to leave his office. Aj was rude and dismissive, accusatory and unprofessional. I stayed to him server almost times that he had no empathy for what I was going through and showed no true customer service for this issue. He again dismissed the statement and told me I could wait until 12 when Andrey would come in to receive further assistance. Because it was 10 am, I asked why the agent in front of me was not sufficient in his tools to assist as I felt inconvenienced to be forced to wait two hours to receive an answer. He told me that Kim and all finance members use Andreys log in information but have limited access to what they can do and see. Andrey is the only one who could help. He then asked who the gentleman was outside of the office and Kim stated he was waiting to be assisted. Aj then told me I get up as Kim needed to help the other customer. I then made the comment he was not finished helping me. He then said that I had canceled the service and if I wanted proof that I would need to wait or come back to speak with Andrey. I left the office with utter disgust and the lowest feeling a human can possibly feel. To be accused of something I did not do, provided with a lack of customer service when attempting to resolve an issue I did not cause, and to be looked at as the aggressor in need of handling. This was something that I had never experienced in my life and I have never been talked to the way that Aj spoke to me. I am truly offended. And after finally confirming that the agent who canceled it did so in error, I feel even lower knowing that this establishment pointed the finger at me from the time of my appointment until I contacted consumer affairs. I am truly unhappy and again regret doing business with an establishment with hired workers who talk to customers as if they are trash air a child I’m need of dismissal. To be clear, I was not irate I did not use foul language I did not raise my voice I did not make threats I did not make any sudden movements or gestures. This behavior from Aj and Kim was brought on simply by the fact that I was persistent in receiving a written copy of my signature showing I canceled the service or some information of what was completed. Because Kim could not do it, due to limitations in his training or his position, he called on a sales manager to over talk me and degrade me to the point where I would leave so Kim could continue trying to make a sale. More