Premier Nissan Mall of Georgia

I've called here about a few different cars and every single time I called I asked 2 questions "is it available" and "is there anything wrong with it" and every time it's "yes it's available and there is single time I called I asked 2 questions "is it available" and "is there anything wrong with it" and every time it's "yes it's available and there is nothing wrong with it" and I don't know where jasmine works but she was the first person I called from this dealership and talked to and everything she lied to me. Every time I went to see a car it was already sold or it had transmission problems or something was wrong with it and this wasn't like a once or twice it was like 4or 5 different cars and eventually I found a car that I liked from them and it was a trade in so I wasn't expecting it to be perfect but I also wasn't expecting it to be smoking when I drove less that like 10or 15 minutes home and had to stop at auto one to get my codes read to see what was wrong with it. I'm already highly upset because manny who picked up the phone when I called said and I quote " the car is actually in surprisingly great condition. I have the same one and everything." So I was expecting it to be decent because I already know they salesman stretch the truth but not only did he COMPLETELY lie he called back and claimed he checked on the car and said "hey yea I just wanted to check on the car for you and make sure it's all good and yes the car is in great condition" so after that I went there and it's like 6:30 ish when I arrive and he's there but I guess his shift was over so I was passed to someone else but I wasn't really bothered by it I completely understand wanting to get off on time. BUT... the person who I was handed off to was very shady with his wording and when I would ask questions about something I was signing he would try to explain it but rush over it and xxxxxxxx me. I remember I specifically asked him why he needed me to sign a paper that said like credit application but the word credit was scratched out in pen and wrote some other word and the word "credit" was still legible so I asked him why I need to sign it and told him I was already pre-approved (I already had the check in my hand so I didn't need my credit ran) and he said that it wasn't related to credit at all. (This is my first car and I'm 18 I got pre approved by nfcu so I was ready and up to this point I was talking to him by myself) my mom comes while I'm filing out the "not a credit" paper and she even asked him why I had to fill it out and he told her the same thing that it wasn't for credit. So when he walks back into the financial department he's taking forever so we find the him and the finance guy. they were this 🤏🏽 close to running my credit. I can't blame the financial guy because my salesman didn't tell him that I was already approved. So fast forward like 2 days later I get in my car and it won't start 🤦🏽‍♀️ so at this point my car was having undisclosed engine(3codes),battery AND Tire issues(traction/servitrak or something like that). So I get it jump start and go start to the dealership and find out that it needs 1200 in repairs and it will take "a few days". Never buy a used or as is or anything other than Brand new car from here if that. And to make matters worse they tried to charge me almost 700 as a destination fee on a trade in and a pre inspection fee when it was never inspected. AND my sales man kept saying things like “ this is really a steal because other people can come in here and spend $10,000 easily” and I only had a quarter tank of gas leaving the lot and my mom asked if if would get washed and they said yes so I brought it back the next day and I sat there for like almost 2 hours just so see that same trash, crumbs, hair, and wipe marks it just smelt like the sprayed something in there im so glad that I took a video of the before and when I told the sales manager AJ he was like “since it’s a used car there’s not much we can do” the i said the did nothing and he didn’t have anything else to say about it. More

Jinetta Brown and Mr. Kim gave us the best car buying experience ever. We will definitely be returning when the time comes for our next vehicle. experience ever. We will definitely be returning when the time comes for our next vehicle. More

Great experience, Mr. Robert Sigman was very knowledgeable and helpful!! I totally recommend this location. knowledgeable and helpful!! I totally recommend this location. More

Absolutely the worst and greediest dealer I’ve worked with… Takes advantage of people. Don’t do business with them. You will lose sleepless nights thinking about how they took advantage of you. with… Takes advantage of people. Don’t do business with them. You will lose sleepless nights thinking about how they took advantage of you. More

I have been purchasing cars from Sutherlin for about 20 years. Best sales and finance teams. (Thanks to Cass Warner and Andrey Nikolev). Looking forward to my next purchase. years. Best sales and finance teams. (Thanks to Cass Warner and Andrey Nikolev). Looking forward to my next purchase. More

Good service, great service advisor! Robert is great and attentive! Been to many service departments in the area and Sutherlin has one of the best waiting areas around. attentive! Been to many service departments in the area and Sutherlin has one of the best waiting areas around. More

I have been buying cars from Sutherlin Nissan for years. Best sales (Cass Warner) and Finance (Andrey Nikolaev) teams in the business. Never a hassle and always feel like they genuinely care about my expe Best sales (Cass Warner) and Finance (Andrey Nikolaev) teams in the business. Never a hassle and always feel like they genuinely care about my experience. They truly represent the Nissan brand. I look forward to my next vehicle purchase and will definitely be going back again. I must add a note about service as it is just as important and they handle my experience in the same “family” manner. More

Excellent customer service! Got exactly what I wanted within 2 hours we were driving away! within 2 hours we were driving away! More

They are very friendly and helpful. The entire process from buying the car to getting the tag has been very smooth and convenient. from buying the car to getting the tag has been very smooth and convenient. More

Excellent customer service.Robert Sigman he is very Excellent customer service. Robert Sigman he is very professional and solves the problem in good time. Excellent customer service. Robert Sigman he is very professional and solves the problem in good time. More