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Premier Nissan Mall of Georgia - Service Center

Buford, GA

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2,409 Reviews

2,409 Reviews of Premier Nissan Mall of Georgia - Service Center

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March 10, 2020

Awesome service as always! I brought my 2013 Nissan Altima into Sutherlin Nissan Mall of Georgia for routine maintenance. My service advisor, Sam, was knowledgeable and awesome More

by ChrisNissanOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam (Samantha) - Service Advisor
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

We're happy you found our staff to be so supportive during your experience here at Sutherlin Nissan Mall/ga. We hope to be of service to you again in the future. Best wishes, Sutherlin Nissan Mall/ga

March 10, 2020

Service department needs to communicate better with what is being done with the car. If the plan deviates from what was originally planned, let the waiting customer know. More

by Tanner
Recommend Dealer
Yes
Employees Worked With
Samantha - 2 stars for lack of communication, Brandon Whiteman - 4.5 stars for better communication
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

We are disappointed to hear that you did not have a more positive experience with us at Sutherlin Nissan Mall/ga. Thank you for leaving feedback. Please reach out to us at (678) 714-1885 so we may identify ways to improve your experience.

March 10, 2020

It was a great experience. Had good customer service and a the waiting room was nice. I would recommend this dealership for service and buying More

by alantucker3345
Recommend Dealer
Yes
Employees Worked With
Shantell Daley
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

Thank you for taking the time to leave a review for us at Sutherlin Nissan Mall/ga. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Sutherlin Nissan Mall/ga

March 08, 2020

Always a great experience. Everyone was super nice and attentive. Was a little cold inside but that is ok. Only one person at checkout which created a slow checkout but still a great experience. More

by angelapgary
Recommend Dealer
Yes
Employees Worked With
Samantha. She was fantastic.
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

Angelapgary, thank you for your kind review; we are happy to pass along your comments to the team here at Sutherlin Nissan Mall/ga! Thank you so much again for your feedback! We hope you have a great day!

March 07, 2020

Sherry H. Is the bomb!! She always provides customized, professional service! Attention to Denis her super power. Followed by her knowledge and friendliness! I teccommendyher to everyone! Don’t think I’ More

by angiemwoods
Recommend Dealer
Yes
Employees Worked With
Sherry Hosch
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

Angiemwoods, thank you for your kind review; we are happy to pass along your comments to the team here at Sutherlin Nissan Mall/ga! We hope to be of service to you again in the future. Best wishes, Sutherlin Nissan Mall/ga

March 07, 2020

There to long I did not like how long I was there at all I was there way to long that is the only thing I did not like I was there to long for just a Service More

by AWILLIAMS7689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

Samantha, we value your time and thank you for your business. Truly we understand that wait times are important to our guest and we are working diligently to improve those for our guest. We appreciate your feedback as it allows us to improve on the service moving forward. Thank you again for choosing to service with us.

March 07, 2020

Good service, expensive light bulbs I was able to get a service appointment on two hours notice, and for this I am grateful. Two items made this less than a perfect visit. I was charged More

by jwcofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Keen
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

We appreciate you taking the time to leave us this feedback. We are sorry to read that there were some aspects of your visit that you found to be less than truly exceptional. We hope you will allow us the opportunity to improve on the services that you receive going forward. Thank you for allowing us your business.

March 07, 2020

Great customer service. Very efficient with getting my car serviced in a timely matter. Thank you for being attentive and keeping me updated on the status of my car. More

by crystalmadteam
Recommend Dealer
Yes
Employees Worked With
Sherry Hosch, Mike Keen
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 06, 2020

Fast and friendly I didn't have to wait along time .my customer services was great I'll go back again and tell friends , neighbors. More

by miguelfuerte94
Recommend Dealer
Yes
Employees Worked With
Ruben Hernandez
Mar 13, 2020 -

Premier Nissan Mall of Georgia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Sutherlin Nissan Mall/ga

March 06, 2020

I've been twice. Both times they tried to get over on the prices saying I didn't have a warranty. But I do for full coverage. Even after confirmation that still tried to charge More

by TREED1101
Recommend Dealer
No
Employees Worked With
Sherry Hosch, Jordan Hughes, Juan Urreago, Ruben Hernandez, Stuart Spradley, Mike Keen, Maria Telles, Chrystal Glisson, Shantell Daley
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