Premier Nissan Mall of Georgia - Service Center

Horrible service. Ruben failed to check on car and call back with an update even though vehicle was left with him all day. The Service manager Michael was of no help either as my vehicle was in the shop an back with an update even though vehicle was left with him all day. The Service manager Michael was of no help either as my vehicle was in the shop an additional day just to find out they the were not going to honor the warranty on the bearings. Also unethical practice of price gouging trying to take advantage of people. Wheel bearing cost $400 across all shops nationwide. Michae tried to charge me $900. More

The service department provided excellent customer service and made the process of service easy and seamless. I especially appreciated the waiting area that gave me a comfortable space to work. service and made the process of service easy and seamless. I especially appreciated the waiting area that gave me a comfortable space to work. More

Courtesy, efficiency, timeliness ! Our experience with Sutherlin Nissan At Mall of Georgia was all we could have wished. our Liason, Sherry, was personable, efficient, communicative re Our experience with Sutherlin Nissan At Mall of Georgia was all we could have wished. our Liason, Sherry, was personable, efficient, communicative re our issues, and we drove our as satisfied customers with our oil change, tire rotation,thorough check of belts, and a freshly washed vehicle ! More

Juan provided amazing service, as always. He is always so polite and pleasant to work with, and takes care of all the problems my car needs and my concerns. so polite and pleasant to work with, and takes care of all the problems my car needs and my concerns. More

Friendly customer service and a short wait time in comparison to other Nissan locations definitely. Mike made me feel right at home and he's very laid back and down to earth. Wish they offered complim comparison to other Nissan locations definitely. Mike made me feel right at home and he's very laid back and down to earth. Wish they offered complimentary snacks besides pretzels during the wait. Also, my car did get the complimentary wash but not the vacuum. More

The service rep was very helpful and efficient! The new service recommendation program is AMAZING! I was able to review and process the recommendations before I committed. I also had documentation of serv service recommendation program is AMAZING! I was able to review and process the recommendations before I committed. I also had documentation of services without going back to the dealer. More

No surprises with service! Juan is by far the best service advisor I have worked with. He makes sure to let me know if any additional services are needed within a timely fashion Juan is by far the best service advisor I have worked with. He makes sure to let me know if any additional services are needed within a timely fashion and I haven't had a surprise yet! He seems to love his job, which radiates through the customer service he provides! More

Quick service no wait Stewart was very nice and helpful. I did not wait for service and was out within an hour. Good job. I will return to Nissan Stewart was very nice and helpful. I did not wait for service and was out within an hour. Good job. I will return to Nissan More

Murano CV Axle replacement My new service advisor, Stewart, was courteous, efficient and knowledgeable about what I needed. Nissan’s cost was similar to a quote I got from a pr My new service advisor, Stewart, was courteous, efficient and knowledgeable about what I needed. Nissan’s cost was similar to a quote I got from a private shop, so I let Nissan do the work. I have been a happy customer for over 10 years. More