Premier Nissan Mall of Georgia - Service Center

Sutherlin Nissan My experiences at Sutherlin Nissan have been positive over the years that I have owned a Rogue. I have been able to get an appointment when I can even My experiences at Sutherlin Nissan have been positive over the years that I have owned a Rogue. I have been able to get an appointment when I can even 1 day before. The service desk associates have been very friendly and helpful, finding discount coupons to make my payment comfortable. The service is usually in a timely manner and the car has worked well for over the last 3 years. That is why I decided to move up to the Murano which I purchased in the last month. More

Service provider wasn’t there but fast help from others I had to wait 15 minutes when I walked in the door because they could not find my service provider. Someone else helped me instead. Oil change and car I had to wait 15 minutes when I walked in the door because they could not find my service provider. Someone else helped me instead. Oil change and car wash in 45 minutes. Fastest I have been in and out. More

Following Through Everything Mr. Hernandez said he was going to do was done, including getting in and out in one hour during a busy booked morning. All future service w Everything Mr. Hernandez said he was going to do was done, including getting in and out in one hour during a busy booked morning. All future service will be done at Sutherland with Mr. Hernandez as my advisor. #pricelessasset More

Poor response, costly and not professional. First, I made 3 calls over 2 days to set up this service appointment, leaving massages. I had to call back a 4th time to actually get the appointment. First, I made 3 calls over 2 days to set up this service appointment, leaving massages. I had to call back a 4th time to actually get the appointment. Second, I just had the car serviced by Sutherlin 2 weeks ago for $1300 and had to spend another $1100 for this repair (I waited over 3 hours for each service) This is not consumer friendly since there was no consideration for offering alternatives during Christmastime when funds are limited. Finally, when I had paid the bill and ready to leave, I had to return and ask for my keys - they were not in the car nor handed to me at the payment counter. How do you forget to give the consumer their car keys?? Overall, this was a bad experience and has me considering a different service shop. More

How long would it have taken if I did not make an appointmen I made an appointment for 10:30 a.m., made it out just before 1 p.m. - how long would have taken if I did not make an appointment. At least you had I made an appointment for 10:30 a.m., made it out just before 1 p.m. - how long would have taken if I did not make an appointment. At least you had coffee and snacks - had little bite muffins for breakfast and cheetos for lunch. I have a different definition of car wash than the service department. I was told my truck was in the wash bay - however, the bird dropping on the side door was still there. Also, windshield was still dirty. For the question - Would you recommend this service center? - you need to add a "maybe" choice More

Great experience Ruben provided great service and an experience while our Nissan was in brought in for a safety recall. The length of time was accurate and the shuttle Ruben provided great service and an experience while our Nissan was in brought in for a safety recall. The length of time was accurate and the shuttle service was also great and very accommodating. More

Excellent prompt service Thank you so much for a wonderful experience! Grace Ellington was a pleasure to work with. Great communication and no pressure. Very knowledgeable in Thank you so much for a wonderful experience! Grace Ellington was a pleasure to work with. Great communication and no pressure. Very knowledgeable in her position. Will be back & recommend all of my friends and family. My sales rep, Lydale, met with me and greeted me with a big welcoming and we laughed for a little bit and then my finance manager, Curt, followed up with a phone call since he missed me when I was in to visit. 10 star service! Thank you!! More

Fun, quick, friendly Went in for a service on a car. Was surrounded by good vibes all around. Service was quick and friendly. Definitely will be returning again. Went in for a service on a car. Was surrounded by good vibes all around. Service was quick and friendly. Definitely will be returning again. More

Good advisor Ruben Hernandez is a good advisor. He took care the problem of my car with a decent time. I bought 2 cars and service at this location. Ruben Hernandez is a good advisor. He took care the problem of my car with a decent time. I bought 2 cars and service at this location. More