Premier Nissan Mall of Georgia - Service Center

Worst Expericene I have ever had with a auto dealership!!! Paid for a pre-purchase inspection for a vehicle. I explained to Gary Smith the service adviser that I was 275 miles away and needed a total inspecti Paid for a pre-purchase inspection for a vehicle. I explained to Gary Smith the service adviser that I was 275 miles away and needed a total inspection. This included a mechanical and cosmetic inspection. Gary called me and said the car looked good. Reported one mechanical issue and very minor hail damage on the roof. Gary promised to send the complete report. The report did not arrive as promised. I made the trip to Atlanta based on Gary's verbal information Upon visual inspection, I found the vehicle to be nothing like it was described to me. The report arrived from Gary the next day and was completely void of any details about the condition of the vehicle. The only information in the report was the VIN number of the car Called Gary Whiteman, the service manager who agreed I did not get what I paid for. Offered me return of my inspection fee. He said they would not offer any restitution for expenses I incurred traveling to Atlanta. I called the dealership and asked for Gary Sutherlin., the owner. I was told he would not accept my call, nor would he return a call. It is disappointing that you can’t depend on a Nissan to provide good customer service or at least stand behind their work, I would not recommend anyone using this dealership More

Excellent Customer Service I moved to Georgia over a year ago. I googled Nissan dealerships near me and this nsme came up, I must admit they have been nothing but excellent. I a I moved to Georgia over a year ago. I googled Nissan dealerships near me and this nsme came up, I must admit they have been nothing but excellent. I am a return customer and will continue to be one. More

Services performed Although the service department failed to reset the maintenance settings in my vehicle and also forgot to give me an updated reminder sticker for next Although the service department failed to reset the maintenance settings in my vehicle and also forgot to give me an updated reminder sticker for next date of service, Grace performed great! More

great Sherry is great at the desk. Very professional. Not pushy, but she watches out for you! Jim [driver to the mall] is friendly and pleasant. The ser Sherry is great at the desk. Very professional. Not pushy, but she watches out for you! Jim [driver to the mall] is friendly and pleasant. The service was done within a reasonable time frame. I feel confident that my car is dependable on the road -- that's important. More

Good Service - Pricing - cheaper than new/used car payments Excellent service. Technician doing the work was very knowledgeable. Parts pricing (remanufactured transmission) I thought was very high but I have n Excellent service. Technician doing the work was very knowledgeable. Parts pricing (remanufactured transmission) I thought was very high but I have no control over that. I am happy with the quality of the work that was performed. More

Good service Very convinient online appt booking. Service is good and reliable. A little pricey but still my number one option for my suv maintenance and service. Very convinient online appt booking. Service is good and reliable. A little pricey but still my number one option for my suv maintenance and service. More

Excellent Customer Service - Pricing not so much The entire Customer Service team is Great! The pricing for some of the services is not so great. I will continue to bring my Rogue back because The entire Customer Service team is Great! The pricing for some of the services is not so great. I will continue to bring my Rogue back because of the quality of the work and the customer care. More

AC repair delayed Ordered my parts online, took them to the dealership and they did a great job at repairing my AC. The only slip up was that they forgot to check the Ordered my parts online, took them to the dealership and they did a great job at repairing my AC. The only slip up was that they forgot to check the night drop box and didn’t get to work on my car for 2 days. More

Lack quality and professionalism Versa was there 7/30 for repairs for an insurance claim for rodent damage to blower. Svc advisor tried to sell me almost $1000 of maintenance service Versa was there 7/30 for repairs for an insurance claim for rodent damage to blower. Svc advisor tried to sell me almost $1000 of maintenance service that We did not need. They Recommended tune up and had we already gotten tune up several months ago as well as brake job. Told Sherri we were only there for ins claim work. Got home and husband found rubber cover for alternator bolt which had been chewed in two by rodents (was why we were there in the first place) and was pointed out to 2 svc writers... was just electrical taped by a mechanic instead of being replaced. Very unprofessional!! Will was extremely helpful in getting someone to call us back after first service advisor left. More

Great Customer Service September 2019 marks a year with my car. Two service visit and Sherry has ALWAYS been a sweetheart. From the time I walk in. Until she hands me my key September 2019 marks a year with my car. Two service visit and Sherry has ALWAYS been a sweetheart. From the time I walk in. Until she hands me my keys. I was pleasantly surprised on July 4th. A full cookout. Burgers, hotdogs and all. I love Sutherlin Nissan. Keep up the good work! More