Premier Nissan Mall of Georgia - Service Center

Follow up to previous service Will Taylor took care of my service needs on a friendly, efficient basis in a timely manner. Thanks for his efforts. I will return in the future for Will Taylor took care of my service needs on a friendly, efficient basis in a timely manner. Thanks for his efforts. I will return in the future for servicing! More

Nissan parts Service was prompt & friendly. An installed item needed adjustment. Service manager Brandon resolved an issue I had satisfactory. He offered several o Service was prompt & friendly. An installed item needed adjustment. Service manager Brandon resolved an issue I had satisfactory. He offered several options to find what best met my need. More

Justin provided exceptional and timely customer service Justin and the repair team did a wonderful job and quick turnaround time!! I went for AC repair under extended warranty and was treated just as well a Justin and the repair team did a wonderful job and quick turnaround time!! I went for AC repair under extended warranty and was treated just as well as someone paying the entire bill amount. Very refreshing in today's Dealer Repair world as most just want to gauge you for every penny! More

Inadequate My experience was a bit confusing. I took my vehicle there on 7/19 to be serviced. I was told at the end of the service check I would hv to pay $67 fo My experience was a bit confusing. I took my vehicle there on 7/19 to be serviced. I was told at the end of the service check I would hv to pay $67 for a half hour + $39 for a air filter I agreed to get changed. I wasn’t charged anything at checkout, I was told by Gary not to worry about the $39 ( his words “it’s just $39”). I went back on 7/23 to get the updated harness put on which included part of deductible at $100 to replace with my extended warranty. After the service was completed I was told my balance was $38+ for the air filter that I was told not to worry about after I offered to pay for it on 7/19, so I paid the $38+only to receive several calls back by Gary the service clerk saying he forgot to let the cashier know I owed the $100 deductible. I felt that things could hv been handled more professionally, perhaps there was to much going on and it was an oversight on his behalf. But, if I had taken my vehicle to a different Nissan dealership how would I hv been charged for the air filter that he clearly stated not to worry about on 7/19. I stated all that to say that they Nissan should’ve disregarded charging me $38 for an air filter 4 days later after I had left the service department!!! More

Awesome...as always My experience at Sutherlin Nissan Mall of Georgia was an awesome one, as always, and I really enjoy my service agent, Brookes who is always friendly a My experience at Sutherlin Nissan Mall of Georgia was an awesome one, as always, and I really enjoy my service agent, Brookes who is always friendly and helpful. More

Fast and courteous Service writer was very helpful quick and attentive. I came in with my NV 3500 check engine light, the issue was resolved quickly and I was out the do Service writer was very helpful quick and attentive. I came in with my NV 3500 check engine light, the issue was resolved quickly and I was out the door in under an hour. More

Best Customer Service! I always love going into this service department because customer service is excellent! Helpful, courteous and friendly staff. Waiting area is pleasan I always love going into this service department because customer service is excellent! Helpful, courteous and friendly staff. Waiting area is pleasant and comfortable if you can’t wait, Sutherlin Nissan offers to pick up and drop off. More

Brooks and Jim are the BEST! I love going here. It always feels like we’re with family. They treat me and the kids so well. Jim even have Anthony a snack pack for the ride home. I I love going here. It always feels like we’re with family. They treat me and the kids so well. Jim even have Anthony a snack pack for the ride home. It’s always a great experience when we go up there! They always keep me up to date on what my car needs and don’t try to over sale anything that is not necessary. More

Outstanding, knowledgeable, and friendly service every visit Brooks Rezmer is my Service Consultant and always treats me and my family very well. He and the Service Team are experts on Nissan products and delive Brooks Rezmer is my Service Consultant and always treats me and my family very well. He and the Service Team are experts on Nissan products and deliver excellent service at an outstanding value. They help me make the right decisions to maintain and repair my vehicle when needed and are one of the reasons I'm a Nissan customer for life. I love my car and so do the great people at Sutherlin Nissan - Mall of Georgia. More

Awesome Service--Again Bought this car from Sutherlin in 2004 and have NEVER taken anywhere else for service. Why? Because Sutherlin has earned my trust and loyalty again an Bought this car from Sutherlin in 2004 and have NEVER taken anywhere else for service. Why? Because Sutherlin has earned my trust and loyalty again and again. The latest service was another example of five star service. A complex series of items handled by Sutherlin better than even I expected. They are great! More