Premier Nissan Mall of Georgia - Service Center

Try to fix my car with extension warranty Advisor name is Will very nice to me and try to understand my foreign accent English, so now I will come this place for Service Advisor name is Will very nice to me and try to understand my foreign accent English, so now I will come this place for Service More

Excellent customer service I really like this dealership. I live in Gwinnett, but drive to the Mall of Georgia because this is a better dealership with better customer service. I really like this dealership. I live in Gwinnett, but drive to the Mall of Georgia because this is a better dealership with better customer service. We purchased our Nissan here several years ago after traveling to several Nissan dealers. Sutherlin offered the best deal, and had the perfect car in stock. We have been very pleased with the customer service every time we have been here. This dealership really cares about its customers. More

Customer service When we walked into the service center to get an oil change, we were not greeted by any of the 6 people that were at the desk talking to each other. W When we walked into the service center to get an oil change, we were not greeted by any of the 6 people that were at the desk talking to each other. We stood at the desk until they finished talking and after they began to get up and leave one of the men said may I help you. My husband and I were very taken back at the behavior of the staff in the service center. If this location was not so close to our home we would definitely change locations. More

Door Handle Repaird I had gone for an oil change about a week prior to this service, at which time I explained to Grace Ellington that I was having an issue with my drive I had gone for an oil change about a week prior to this service, at which time I explained to Grace Ellington that I was having an issue with my driver side door handle. As the car was being serviced, Grace explained to me the problem, and she informed me that she would order the necessary part and contact me just as soon as it was delivered to the shop. She was true to her word, and I went on a Saturday at noon to have the repair done. I was in and out in probably an hour or less. Everything went smoothly, as always. Jordan Hughes, the young lady at check-out, was, as always, very friendly and professional. She always remembers me by name, which is impressive to me. Jordan and Grace are great! Thank you for your fine customer service, ladies! More

first oil change I've always been pleased with the service from Sutherlin Nissan. I'm on my second car from this dealership. I haven't had any problems. I've always been pleased with the service from Sutherlin Nissan. I'm on my second car from this dealership. I haven't had any problems. More

It was quick Never experience service for oil change within less than 30 min. The guy help me out was cool but I don't remember his name. Overall, great service. Never experience service for oil change within less than 30 min. The guy help me out was cool but I don't remember his name. Overall, great service. More

Not quite the usual standard The service advisor, Gary Smith, was friendly and professional and wrote up the order promptly. However, the drive-up attendant did not put a paper f The service advisor, Gary Smith, was friendly and professional and wrote up the order promptly. However, the drive-up attendant did not put a paper floor mat or plastic seat cover in my car before taking it into the service area. I noticed the same thing for the next couple of customers after me. There were plenty of mats and covers available in the drive-up area, but were not being provided. The service technician, Ronaldo, brought my car around after service was complete and was friendly. When I arrived home, I noticed the interior of the back doors where the recall work had been done were dirty with a spotty residue. Also, there was a smudge on the inside of one of the back windows. The work was done satisfactorily, but the usual attention to detail/cleanliness of the car was lacking. The car should have been cleaned up...not up to the normal high standard of Sutherlin vehicle care. More

Worth my piece of mind Could save money staying local, but want to be assured that warranty & vehicle operation is assured... & the best people can answer any concerns I ma Could save money staying local, but want to be assured that warranty & vehicle operation is assured... & the best people can answer any concerns I may have More

UNDER PROMISE AND OVER DELIVER ON ESTIMATED TIME I SCHEDULED A "LAST MINUTE" OIL CHANGE. GOT IN RIGHT AWAY. THEY ESTIMATED 1 HOUR AND COMPLETED IN 45 MINUTES. AS ALWAYS, CUSTOMER SERVICE AND THE W I SCHEDULED A "LAST MINUTE" OIL CHANGE. GOT IN RIGHT AWAY. THEY ESTIMATED 1 HOUR AND COMPLETED IN 45 MINUTES. AS ALWAYS, CUSTOMER SERVICE AND THE WORK PERFORMED WAS EXCELLENT. More

Service Always very professional and go out of their way help you. I love the neat and clean environment. Love the little snacks and coffee and water. Always very professional and go out of their way help you. I love the neat and clean environment. Love the little snacks and coffee and water. More