Premier Nissan Mall of Georgia - Service Center

Sherry is always professional, prompt, and courteous. She is extremely knowledgeable and always has my best interest in view. It’s always great to see her smiling face!!! is extremely knowledgeable and always has my best interest in view. It’s always great to see her smiling face!!! More

I had a wonderful experience with my service. I appreciate how much time they took to help me understand what was going on with my car and time spent.will definitely come back for future repairs an appreciate how much time they took to help me understand what was going on with my car and time spent.will definitely come back for future repairs and services. I wish I could remember who else helped me besides Don to give him some recognition but sadly didn’t. More

First thing your employee parked my van under and ran into a tree branch second I requested my doors be kept locked and the vehicle was left With all doors unlocked and unattended third I do not believe into a tree branch second I requested my doors be kept locked and the vehicle was left With all doors unlocked and unattended third I do not believe my van was driven off of your lot for a road test More

Please write at least 25 words about your experience. Please write at least 25 words about your experience. Please write at least 25 words about your experience. Please write at least 25 words about your experience. Please write at least 25 words about your experience. More

Sutherlin Nissan's Service Department isn't exactly eager for business. Would NOT recommend their service department! Several weeks ago I took my car in for a door repair on Friday which they informed me wou for business. Would NOT recommend their service department! Several weeks ago I took my car in for a door repair on Friday which they informed me wouldn't take long, but would probably need to be picked up the next day. I missed a call that evening about the repair and attempted to call back, no one ever answered, and no one ever called back. The next morning (Saturday), I tried calling again - this time, I was informed that the department was closed due to COVID-19 and that I could call back on MONDAY to see when my car would be ready. It should be noted that I did NOT have a car to drive. The Nissan employee was baffled and after several calls back and forth.... I went to get my car before they closed that Saturday at noon. I have attempted to call Nissan for the repair 4 times, left 4 voicemails for 2 different Service Reps and 1 for the Receptionist. NO ONE RETURNS PHONE CALLS. Not impressed by their lack of customer relations, support, or communication. DO NOT RECOMMEND. This should have been a simple fix. More

Working with the Sutherlin Nissan service department has been a wonderful experience. It is great to be able to walk-in for service and to have the work completed in a timely manner. been a wonderful experience. It is great to be able to walk-in for service and to have the work completed in a timely manner. More

It was easy to set an appointment. They offered fast and friendly service. It was easy to set and update my service online. I highly recommend this dealership's sales and service department. friendly service. It was easy to set and update my service online. I highly recommend this dealership's sales and service department. More

Super nice staff! Service needs were completed. Car wash and vacuum was requested but not done. A quick wash was done before service department closed. and vacuum was requested but not done. A quick wash was done before service department closed. More

It has been almost 3 weeks since I took my newly purchased used Nissan Frontier to Sutherlin to get started on some minor warranty paint work that needed to be done. I met with the Service Director purchased used Nissan Frontier to Sutherlin to get started on some minor warranty paint work that needed to be done. I met with the Service Director who was very helpful and knowledgeable in getting the work order started and submitted to Nissan for approval. As of today he has not been able to get any response on this approval from Nissan. He had indicated it might take a little while for this approval but I didn't think it would take this long. I know he has attempted on 3 separate occasions to get an answer so I am satisfied with his effort and assistance in this matter. My disappointment is in Nissan itself, not Sutherlin Nissan as I know it's out of their hands. I have been very pleased with my truck. I just want to get this minor repair done before the warranty runs out. I had hoped that Nissan itself would have better customer assistance instead of dragging the process out. As I said I am happy with the effort Sutherlin has made and I hope they can get this resolved in the very near future. I would definitely do business with Sutherlin's in the future. More

personnel is very friendly and my car was ready as promised I have owned my Nissan for the past seven years and have always gone to Sutherlin Nissan to have my car taken care of professionally. When everythi I have owned my Nissan for the past seven years and have always gone to Sutherlin Nissan to have my car taken care of professionally. When everything was completed I drove off feeling confident all was well with my Nissan. Sherry is a joy to work with. I have worked with her since I bought my car seven years ago. I would certainly be a repeat customer. More