Premier Nissan of Harvey

The most horrible service I’ve ever received I will never own a Nissan again due to this experience. Car was in repair for over a month yet I was only given a two day rental. I was informed my tr I will never own a Nissan again due to this experience. Car was in repair for over a month yet I was only given a two day rental. I was informed my transmission needed to be replaced and would cost me over $5,000 but coverage was “found” for it as an extended warranty. The repairs were completed w/ a recommended tune up and I was informed to come and pick up my vehicle. Due to being out of town, I paid and had a family member pick it up, but it was returned not even 10 mins later due to the transmission still not acting properly. I was informed it needed another transmission and it would be replaced at no cost to me. After a 2nd transmission was installed I was informed my vehicle still was not running properly and it was giving an error code that only one other vehicle in the nation was giving and further review was needed. I was later informed the engine mount and engine harness needed to be replaced due to battery corrosion which caused damage to the above and is the reason for all of the problems with my vehicle. I contacted Nissan Consumer Affairs and they made a decision to assist with 60 percent of the repair cost which at this point was quoted at $3500.00, and they negotiated 2 days of rental for me. I gave permission for the final repairs to take place as I was in need of my vehicle and needed it to drive back home to TX.  I was informed I would receive a call once the parts were in. I was also informed I would be notified to pick up a rental/loner vehicle but I was not called at all. I had to follow up with them, as I have been this entire time. During this whole ordeal I dealt with a death in the family, and informed them of such so that my vehicle issues and poor customer service issues could be resolved, but to no avail was I offered any remorse or assistance.  To conclude I ended up paying $1055 for the final repairs, was not offered any condolences or apologizes for their downfalls in the customer service and pure human decency department. The customer service I received was barbaric, to say the least. I will NEVER EVER utilize this dealership, any Ray Brandt dealership, or any Nissan Dealership ever again in this life, and I will NEVER own another Nissan as well.  Sincerely and completely done with Nissan,  Brandi Castine More

unprofessional work knowingly installed inferior parts or poor installation of parts..Eight total trips to the service department and the problem still exist. I opened a knowingly installed inferior parts or poor installation of parts..Eight total trips to the service department and the problem still exist. I opened an incident review and waiting for response. More

Losing air pressure in tire I brought in my 2018 Rogue without an appointment because I was continually losing air pressure. The Ray Brandt Nissan Service Department took my car I brought in my 2018 Rogue without an appointment because I was continually losing air pressure. The Ray Brandt Nissan Service Department took my car and within 5 minutes the Service techs were working on it!!! More

Things customers are not aware of I (the customer) was not aware of the service center closing hours, it would b helpful if the employee can inform customers of closing hours... I (the customer) was not aware of the service center closing hours, it would b helpful if the employee can inform customers of closing hours... More

Great Service Ray Brandt Nissan provides the best customer service. The wait time for service is very short and they are very friendly and they keep your car runnin Ray Brandt Nissan provides the best customer service. The wait time for service is very short and they are very friendly and they keep your car running like it did the day you bought it. More

A really,really good experience I am impressed with the service I never wait a long tome and every on is nice and professional And who wouldn’t love free snacks, coffee and water I am impressed with the service I never wait a long tome and every on is nice and professional And who wouldn’t love free snacks, coffee and water More

I drive an hour for their service! For courteous, professional, and personal attention I drive an hour and make this trip work. They’re honest, quick and efficient . We feel important t For courteous, professional, and personal attention I drive an hour and make this trip work. They’re honest, quick and efficient . We feel important there. More

Great deal! The salesperson Eric Jackson, Joshua Sales Manager and Finance Reco was very help in making my second deal a success. My 2019 Kicks is ride nice. The salesperson Eric Jackson, Joshua Sales Manager and Finance Reco was very help in making my second deal a success. My 2019 Kicks is ride nice. More

Great employees working. My experience started with service advisor Philip Rehage who I always ask for when I bring my car in for service. Once my vehicle was serviced by Phil My experience started with service advisor Philip Rehage who I always ask for when I bring my car in for service. Once my vehicle was serviced by Philip Rehage, he and I talked about purchasing a vehicle. That’s when Philip Rehage introduced me to Glenn Tatmam who was great. In speaking with Glenn, he showed me vehicles, provided a test drive, worked with me on pricing and finances. Based on my experience with both Philip and Glenn I recommended friends and family to purchase vehicles from Glenn and get all services from Philip. More

Helpfulness and Transparency I felt so comfortable buying a new car with Ray Brandt Nissan. I had a lot of questions but they addressed all of them quickly and genuinely. The prof I felt so comfortable buying a new car with Ray Brandt Nissan. I had a lot of questions but they addressed all of them quickly and genuinely. The professionalism and customer service/ benefits were much higher than the last place I purchased a car. Fleming and Miles were very helpful! I would definitely recommend them! More