Premier Volkswagen of Harvey

A little disappointed I am a little disappointed with the service I received from this dealership. I have been a loyal customer for 5 years now and have always had exceptio I am a little disappointed with the service I received from this dealership. I have been a loyal customer for 5 years now and have always had exceptional service. However, this time around I was not pleased. To start, when I dropped off my car, the service lady asked what type of service I was getting. I reserved my service online with exactly what I was getting and she had no idea what type of service I ordered. She also stated that the 40k mile service would be about $500. Which online it stated about $150. I went back online after I left and did not find anything that stated $500 for 40k or 50k?!! Wasn't too excited to leave my car there as I didn't know what they were going to do and what I would be charged. After it was finished, I arrived at the dealership to pick up my vehicle after being service and as I walked in I was never greeted by any of the employees and I stood at the front desk for about 15 minutes before I was even acknowledged. They got my last name wrong and that took about another 10 minutes to locate my invoice and keys (they never asked ME what my last name was). I eventually got my keys and invoice and went to my car where there were black marks all over the inside. I also never received the service check sheets that show the green, yellow, red dots on where the vehicle was checked (brakes, etc.) just the invoice with payment. So not sure if it was even checked. Overall, I have always been very pleased with the service and employees. Not sure if there has been new management or new employees put in place but I am not sure if I'll be back. More

Car repair My car was towed August 2 to the Volkswagen dealership, it would not start I was thankful and blessed To have a mechanic like Mr. Billy now I'm back My car was towed August 2 to the Volkswagen dealership, it would not start I was thankful and blessed To have a mechanic like Mr. Billy now I'm back on the road again he isn't the best! I can also say that Victor and Mr. Mike the service manager were awesome with handling the care of my 2006 Volkswagen Passat thanks guys appreciate you More

Car damaged due to water damage. Progressive claim involved with this repair. From the start I was not not satisfied with the service. Before the insurance adjuster could come out an Progressive claim involved with this repair. From the start I was not not satisfied with the service. Before the insurance adjuster could come out an due the inspection, someone in the service center told Progressive claims center that there was NO water damage! Imagine my frustration when he said that. I was second guessing whether or not to go thru with my claim. I am happy I did go thru with the claim. The Progressive insurance adjuster called me after his inspection and told me that there WAS WATER Damage, about $2500. worth of damage! Your serviceman should have kept his mouth closed. Another issue I had was receiving phone calls from service. They did not keep me informed at all of the progress. On many occasions I had to call them. It was easy for the service department to say they would call me back, BUT THEY NEVER DID. The last issue I had was how short-staffed you were. Everyone was on vacation at the time - the service tech, service manager and the repair person all were taking vacation near the same time. I love coming to Ray Brandt, and I enjoy the people in the service department, but they lack professionalism. Maryy Kay White More

Amanda Rocks I arrived complaining of AC and Battery issues. Amanda and her team quickly/accurately accessed my issues. They gave me timely updates, did the necess I arrived complaining of AC and Battery issues. Amanda and her team quickly/accurately accessed my issues. They gave me timely updates, did the necessary research on my vehicle, and explained everything to me. The service was excellent. I’ve owned 5 VW vehicles and have used dealerships across the US and this is by far the BEST! More

Fast and Efficient As Soon as I arrived they assisted me in a timely manner,offered me donuts and coffe,plus watch t.v. while I waited and checked on me regularly and ab As Soon as I arrived they assisted me in a timely manner,offered me donuts and coffe,plus watch t.v. while I waited and checked on me regularly and above and beyond to offer great service cannot wait to go back again....5 star Customer Service More

Good customer service . I live in Metairie but come here for my oil change because they are thorough. Although, my recent visit on 7/30/19, I didn't receive a copy of the i . I live in Metairie but come here for my oil change because they are thorough. Although, my recent visit on 7/30/19, I didn't receive a copy of the inspection checklist. I like to have it to make sure everything is up to date on my car. More

Very helpful! Kim at Ray Brandt was so helpful and the finance dept exceeded my expectations. I was in a hurry the day I stopped by and they got me out with a new c Kim at Ray Brandt was so helpful and the finance dept exceeded my expectations. I was in a hurry the day I stopped by and they got me out with a new car in a very timely manner. More

Great salesman and a great vehicle. I bought an Atlas and I love it. My salesman, Kim Prout, answered all my questions and helped me find the car of my dreams. He was awesome. I bought an Atlas and I love it. My salesman, Kim Prout, answered all my questions and helped me find the car of my dreams. He was awesome. More

EXCELLENT EXPERIENCE!!!! I HAVE PURCHASED SEVERAL VEHICLES BUT I HAVE NEVER HAD AN EXPERIENCE LIKE I DID AT RAY BRANDT VW. KIM, MAURICIO, BYRON, AND JOEY ALL CAME TOGETHER TO I HAVE PURCHASED SEVERAL VEHICLES BUT I HAVE NEVER HAD AN EXPERIENCE LIKE I DID AT RAY BRANDT VW. KIM, MAURICIO, BYRON, AND JOEY ALL CAME TOGETHER TO GIVE ME A VIP EXPERIENCE. THEY VALUED MY TIME AND MADE SURE I WAS IN AND OUT. THE VEHICLE THAT WE DISCUSSED WAS READY FOR DELIVERY WHEN I ARRIVED... THERE WERE SEVERAL PEOPLE PURCHASING VEHICLES, BUT IT FELT LIKE I WAS THE ONLY ONE THERE. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO ALL FAMILY AND FRIENDS! More

Fast and friendly service Normand Jeen was the type of sales associate that makes you want to visit a dealership. He was very welcoming from the beginning, and at no point did Normand Jeen was the type of sales associate that makes you want to visit a dealership. He was very welcoming from the beginning, and at no point did he make us feel pressured to make a decision. He had great knowledge about the vehicle, as well. We will definitely continue our business with Ray Brandt Volkswagen! More