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Premier Volvo Cars Overland Park
Overland Park, KS
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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261 Reviews of Premier Volvo Cars Overland Park
September 23, 2018
Service as agreed Ryland Foster was great. Attentive service was received. Transparent Communication, including . Maintenance performed as agreed. Incluced rec Ryland Foster was great. Attentive service was received. Transparent Communication, including . Maintenance performed as agreed. Incluced recommendation that vehicle did not require service recommendation from another dealsership. More
by GH
Employees Worked With
Ryland Foster
September 22, 2018
excellant communication and service It was easy to make a service appointment. When I arrived at the dealership I was greeted by Richard. He listened to my concernns andassured me everyt It was easy to make a service appointment. When I arrived at the dealership I was greeted by Richard. He listened to my concernns andassured me everything would be addresses. He phoned me when the car car finished. I was also able to get a loaner which meant that my plans for the day were not impacted byhaving my car serviced! More
by Starr
Employees Worked With
Richard Kinney
September 20, 2018
Great Buying Experience We bought our 2018 XC90 in October of 2017, and had a wonderful buying experience. My initial contact was with Rebecca Lange via the internet, followe We bought our 2018 XC90 in October of 2017, and had a wonderful buying experience. My initial contact was with Rebecca Lange via the internet, followed by Aaron Lee. Our Salesman was Stan Stewart who helped us with our test drive. Jimmy Loveland was very gracious to us, treating us to a nice lunch while our car was readied. Sue Kennedy and Bailey were very helpful getting us through the paperwork and vehicle setup. More
by Phil66
Employees Worked With
Aaron Lee, Jimmy Loveland, Stan Stewart
September 20, 2018
Great Service Experience I just completed our 1st complimentary service as well as one warranty item. I used Premier's valet service since we live 3 hours away. The service w I just completed our 1st complimentary service as well as one warranty item. I used Premier's valet service since we live 3 hours away. The service was superb, and our valet driver John was very professional. I really appreciate Mike Stone and his service staff. More
by Phil66
Employees Worked With
John, Zachary Stone, Mike Stone
September 19, 2018
Warning light...not for long We got a warning that our variable power steering assist was temporarily unavailable. Called the Service department, was scheduled for the next morni We got a warning that our variable power steering assist was temporarily unavailable. Called the Service department, was scheduled for the next morning. Issue was diagnosed quickly and a low battery was defined as the issue...and it was replaced. Great job...quickly resolved. More
by Scott
Employees Worked With
Dean McConville, Nick Dollar, Richard Kinney, Joe Hill
September 14, 2018
Sensational! The new ownership has been able to retain some of the old guatd from previous team. Hence, there is an inherent understanding of how to treat and mana The new ownership has been able to retain some of the old guatd from previous team. Hence, there is an inherent understanding of how to treat and manage the customer journey. New and imroved social media experience, coupled w ’old school’ handshake. Looking forward to visit you in the new facility. More
by Volvo1
Employees Worked With
Nick Dollar, Ryland Foster, Jimmy Loveland, Stan Stewart
September 12, 2018
1st Service Very professional staff, Joe was ready waiting for me at my arrival and as I was there for the first time, he explained the service requirements even Very professional staff, Joe was ready waiting for me at my arrival and as I was there for the first time, he explained the service requirements even for the next two services. My car was ready when promised and it was nice and clean Thank you More
by aburciaga75
Employees Worked With
Joe Hill
September 09, 2018
Great Service I had the best experience with my recent service at Premier Volvo. I was met almost immediately upon arrival by my service agent, Richard. He quickly I had the best experience with my recent service at Premier Volvo. I was met almost immediately upon arrival by my service agent, Richard. He quickly completed my paperwork and had me on my way in less than 15 minutes. I received a call about an our later with the status of my car checkup. I did need additional work other than my normal service. The team was able to get me back on the road in just a few hours. When I arrived to retrieve my car it was cleaned and purring nicely. Richard was attentive & helpful explaining the necessary repairs. An overall nice experience. More
by Dandy
Employees Worked With
Richard Kinney
September 05, 2018
Professional Everyone I met during my purchase at Premier was extremely friendly and professional. Most of my contact during my purchase was with the GM Jimmy Love Everyone I met during my purchase at Premier was extremely friendly and professional. Most of my contact during my purchase was with the GM Jimmy Loveland. I feel other local high end dealerships should take a lesson from Jimmy and how professional he is and how well and successful he runs his dealership to insure every customer is treated fairly. He is a hands on GM who does not sit behind a desk and let his sales staff do all the work. He is well respected throughout his dealership from sales, detail to service. Thank you Premier for a terrific experience. More
by coach11
Employees Worked With
Jimmy Loveland, Stan Stewart
September 05, 2018
"Excellent customer service" My daughter and I were very impressed with the customer service we got! We had been shopping around to service the Volvo, and we were not happy with t My daughter and I were very impressed with the customer service we got! We had been shopping around to service the Volvo, and we were not happy with the experience. Not knowing where to go, we decided to go to Volvo, after all they are the experts! From the time we called, to time we picked up the car, it was a Class A+ service! I learned my lesson: will always go back!!!! More
by RyanMH
Employees Worked With
Richard Kinney, Joe Hill
