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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,135 Reviews

3,135 Reviews of Prestige Toyota of Ramsey - Service Center

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April 15, 2022

Peter I. is always very helpful, explaining the issues that need to be addressed each time I come in. This last visit occurred because the battery had died More

by JOANBRANNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Apr 18, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again in the future!

April 14, 2022

Brought 2020 Camry in for 20,000 mile maintenance. Quick, efficient. Clean ( However, I was disappointed that complementary car wash not offered.) In & out in 1 hour. I passed on ‘$50 wiper replac More

by chomiakg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Apr 15, 2022 -

Prestige Toyota of Ramsey responded

Thank you for your feedback. We apologize about the car wash. However on express services to keep the time spent for service at a minimum (an hour or less) the car wash is optional if the customer wants to wait additional time. If you would like to bring the vehicle back for a complimentary car wash please contact our service manager Ronald Gwinnett and we will make sure to set that up. Thank you for your continued business.

April 13, 2022

Problem getting thru survey. Not clear what is expected for each part of survey. I like the dealership and it’s staff and work but not the survey. Please make it simpler. More

by computerdoc248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the five-star review!

April 13, 2022

the employees made you feel as if you were bothering them if you asked a question. the porters had me even go out the wrong door because they didn’t want to move a car i front of mine More

by tap124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call our Service Manager Ron Gwinnett at 201-762-7101

April 12, 2022

Friendly, clean,liked the other facility better in Mahwah Service man very knowledable.will go back again. More

by DIANE16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Apr 13, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review!

April 09, 2022

Nice people. Received a large scratch on car had them buff it out but the scratch is still there. More

by CARRON95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Apr 12, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call our used car manager Ed Ruela at 551-777-5224 to discuss this further.

April 09, 2022

The Service writer and the staff went out of there way to help me and my wife get in and out in a timely mater . More

by Gary 15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter J Iuculano
Apr 09, 2022 -

Gary 15 responded

Thanks

April 07, 2022

Everything was fine! Friendly professional staff. Clean facility. Job completed in a timely manner. Happy customer! More

by pprn2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us! We look forward to working with you again in the future!

April 06, 2022

Good service professionals sales representative maintained time what he Committing afterwards everything was excellent & professional More

by Ak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Apr 07, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

April 06, 2022

I love the new location. Everyone was friendly & very helpful. However compared to the auto service I go to in PA your prices are very high for the work that I need done More

by LANAROESER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Apr 07, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again in the future!

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