Prestige Toyota of Ramsey - Service Center

The service department and their personnel is the best I’ve ever had the privilege to work with. My car had a problem that was very challenging to repair. Steve, the service representative stayed the cour I’ve ever had the privilege to work with. My car had a problem that was very challenging to repair. Steve, the service representative stayed the course until the problem was fixed More

I started using your Toyota service center for service a few years ago when you were at the facility in Mahwah. I do not like the new service department at this location. When the person who checked me in w few years ago when you were at the facility in Mahwah. I do not like the new service department at this location. When the person who checked me in walked me up the steps, I must have missed her telling me (or perhaps she never told me) there was a small sitting room to the left down the hall. I thought your only waiting area was the two small couches in the show room by the tv against the front window. They of course were taken. So I sat on a couch in the showroom by the very sunny and very hot front windows and basically fried for an hour. On my way out I went to look for a bathroom and saw that small waiting room that I could have been waiting in. Once back downstairs, my car was ready but the person that checked me in had a hard time getting my paperwork. The service person just wasn't making it available on the computer for her to print. This went on for many minutes. Wasn't her fault, as she kept calling that department to ask for it, but why this was such a problem i'll never know. I didn't care for the vibe so I will not be coming back. It's a shame because I really liked your other location in Mahwah. Very friendly and very comfortable and spacious. I will be going to Toyota on Rt 46 in Little Falls for service. More

The Service Manger did a thorough job documenting my car's problems, and then explained what would be done to identify the cause, and then resolve the issue. car's problems, and then explained what would be done to identify the cause, and then resolve the issue. More

Fantastic customer service. Caroline kept me posted on every step of my service status. Great customer personality that was professional and confident. Caroline kept me posted on every step of my service status. Great customer personality that was professional and confident. More

The areas are very clean. Plenty of room for waiting customers. Staff very courteous and knowledgeable. Plenty of room for waiting customers. Staff very courteous and knowledgeable. More

Fast and easy service. Same day too!! Which is super hard to find these days. Same day too!! Which is super hard to find these days. More

Very professional and outstanding communication through out the process. Peter is excellent to deal with. out the process. Peter is excellent to deal with. More

They took my appointment when I needed to be there. They worked efficiently and proficiently. They did a good job. They worked efficiently and proficiently. They did a good job. More

The advisor Stephen Attardo took time to explained everything clearly and was very helpful. He was courteous and professional. everything clearly and was very helpful. He was courteous and professional. More

Thank you for providing a fast and professional service. The representives were knowledgeable and caring . The representives were knowledgeable and caring . More