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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews
Call Service Center (201) 825-2700

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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November 15, 2021

Service was good and Jeffrey was helpful in keeping me informed of what was happening with the service of my car. More

by EUFERS
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback! It's a pleasure to know Jeffrey could assist you and provide you with outstanding service.

November 14, 2021

Ridiculous service arrangements. Drop off car on Rt 17 location and jockey drives vehicle off site to service center. Should have kept the old setup. More

by MURGS4871
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Glenn Morato
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Nov 17, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your feedback. We apologize for any inconvenience, we are working on streamlining the process. We'd like the opportunity to speak with you. Please contact our service manager, Ron Gwinnett, at (201)762-7101 to further discuss.

November 13, 2021

I had a great experience with Jonathan at Prestige Toyota. I appreciated the lyft ride home More

by jimvsamuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vazquez
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Nov 15, 2021 -

Prestige Toyota of Ramsey responded

We appreciate you taking the time to provide such great feedback! It sounds like Jonathan was able to assist you and provide you with outstanding service.

November 12, 2021

Unable to make one of the repairs requested. After paying it took 34 minutes to bring vehicle to me. Service assistant did nothing to help. No one apologized for delay or repair More

by RAYDILORENZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your feedback. We're sorry your experience did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact our service manager, Ron Gwinnett, at (201)762-7101 to further discuss.

November 12, 2021

Overall experience is very good. Work done to my satisfaction except the “entune download error “ was not corrected. It still comes on. More

by FREDKURIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us, Fredkuria!

November 12, 2021

Very nice waiting area Very nice customer service Easy Very nice waiting area Very nice customer service Easy access Free coffee Provided updated information More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review, Bob!

November 11, 2021

Jeffrey C. is the best! Great customer service!! Faithful Toyota customer for over a decade! More

by YOANNYL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback! We're so happy Jeffrey was able to assist you and make your experience a memorable one.

November 11, 2021

I brought my car in for service today to Jeff Cicero. He told me it would take 90minutes. I said I had to get back to work could he make it quicker. He did. My car was ready 30 minutes earlier. Love the fre More

by Keenanralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Prestige Toyota of Ramsey responded

We appreciate you taking the time to provide such great feedback! It sounds like Jeff went above and beyond to assist you and make your experience a memorable one. We truly appreciate your kind words and hope to see you again soon!

November 11, 2021

Everyone I came in contact with was very friendly and helpful , I would recommend to friends More

by MULLANEFORD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano, Stephen Attardo
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Nov 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

November 11, 2021

Great service! Easy to schedule, very helpful staff. They set up a loaner car for me as well. Glenn Morato did a great job taking care of me! Will request him again when back for repair work More

by Tyemow03
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Report | Print
Nov 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us! We're so pleased Glenn was able to assist you and provide you with outstanding service.

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