Back

Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

Sort by
July 20, 2023

Good service but did not get an loaner car for one day warranty job was shuttled with Uber which wasn’t my preference More

by KATAJ1198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback for our service team. We will share your comments with our management team.

July 20, 2023

Always communicate well and since I live over 30 miles away I wait for my service. Staff keeps me informed and works to get me out as fast as possible. They are friendly and the facility is very clean. More

by squire828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair, Mohammed Ammar
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

July 20, 2023

I have already written to you all. Anyway, you did an excellent job in eroding my trust in your dealership in particular and Toyota in general. And I’ve only been buying Toyota since 1 More

by patterson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please contact Tom Carrino at ThomasCarrino@driveprestige.com to discuss this further.

July 20, 2023

Service advisor Kristina was very knowledgeable. Technician was very thorough & worked efficiently while I waited. My overall service experience was great! More

by BLUBIN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina Sinjari
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Kristina and our team members were able to take care of your vehicle in a timely manner!

July 19, 2023

Getting my first car here was quick, smooth, and thoroughly enjoyable. Chris went above and beyond to help us and the entire team of staff was a pleasure to meet! More

by bmcryklaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEFFREY LOWER
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that Chris and our team members was so helpful during your new car purchase!

July 19, 2023

I have purchased 2 vehicles from this dealer and have been pleased. The service when I bring my car in has definitely improved as far as time to wait goes and Jeff Cicero is wonderful!! He keeps me up to More

by katheeren.rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your experience with Jeff Cicero! We appreciate your kind words.

July 19, 2023

Super! Super super super super Great service !nice people! Like early appointments!l Love my car! Have great day! More

by BURTMA607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair, Mohammed Ammar
Jul 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

July 19, 2023

I am livid over my experience with Prestige. They quoted me 2 hours at $500 to unclog the car's sunroof drainage. I was able to take care of this myself in a few seconds with a q-tip. They also More

by JFUCHS0
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience and lack of explanation on what is being performed to clear out clogged sunroof drains. We would like to discuss this in detail. Please contact Thomas Carrino at ThomasCarrino@driveprestige.com when you have some time.

Jul 31, 2023 -

JFUCHS0 responded

If this were sincere you would have contacted me directly.

July 18, 2023

Elena was very helpful with what I needed! And the whole staff was very nice. More

by jenifferoriach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Jul 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that Elena and our team members were very helpful during your visit!

July 18, 2023

All the tune ups and part replacements were done efficiently and effectively. An overall great job! More

by William Wolynic
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli, Mohammed Ammar
Jul 19, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

...
16
...