Prestige Toyota of Ramsey - Service Center

I called on 10/07/21 regarding a service I was told I needed... it’s been over 2 wks and I’m still waiting for a call back from the service manager. That’s poor customer service. Also, I have a lease and needed... it’s been over 2 wks and I’m still waiting for a call back from the service manager. That’s poor customer service. Also, I have a lease and they are trying to ‘up sell’ me on a wheel alignment... they are known to do that even when one doesn’t need a wheel alignment . Plus I have a lease and think the car is poorly made if I need a wheel alignment in less than 18 mths or having my Rav4. Prior to this I leased a 2016 Ford Escape for 4 yrs and didn’t need a wheel alignment. Maybe I need to go back to American made vehicles?! They never made me wait for a service call. Especially 2 wks! More

Was way over priced, labor and parts were very high compared to others. Won't be asking Toyota to service my vehicle again compared to others. Won't be asking Toyota to service my vehicle again More

Upon my last visit to the dealership for service, I was very pleased with the care I received. very pleased with the care I received. More

Stephen was very helpful, courteous and professional. He kept me updated throughout the day and my car was ready at the promised time. It was an overall pleasant experience. kept me updated throughout the day and my car was ready at the promised time. It was an overall pleasant experience. More

It was very quick and didn’t coast me anything- two important factors in my book. important factors in my book. More

Glenn made the entire process really smooth from start to finish and communicated all updates in a timely manner. Getting your car serviced can sometime be a headache, but I didn’t have to worry about a thin finish and communicated all updates in a timely manner. Getting your car serviced can sometime be a headache, but I didn’t have to worry about a thing other than when to drop off my car and when to pick it up. More

Caroline is a great. She listens and takes action. It was a pleasure to deal with her. a pleasure to deal with her. More

The service rep was very friendly and professional. She provided good recommendations for me. She answered my questions. provided good recommendations for me. She answered my questions. More

Caroline is a super conscientious professional service advisor. She kept me informed about my car every step of the way advisor. She kept me informed about my car every step of the way More

Excellent service and attention especially Caroline. Love the online payment and the Covid protection protocols the online payment and the Covid protection protocols More