Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,142 Reviews of Prestige Toyota of Ramsey - Service Center
I am disappointed that I had to pay $150 service fee for something that I could of been told prior whether it was covered under my extended warranty that I paid an additional $1800 for. As well I asked for something that I could of been told prior whether it was covered under my extended warranty that I paid an additional $1800 for. As well I asked for an oil change that came out to $90 and when I checked the receipt it was because a knew filter was put in without asking me prior. So I am disappointed with these services and am in considering going to a different Toyota service center. More
Only with an x-wrench and the use of hands and feet was I able to remove a tire lock and several lug nuts. A similar problem arose after my last service when, 500 miles from home, even with a borrowed x-wren able to remove a tire lock and several lug nuts. A similar problem arose after my last service when, 500 miles from home, even with a borrowed x-wrench I couldn't remove any wheel after my previous rotation without help from a mechanic. Your records should bear this out. Service advisor Glenn Morato was polite and I trust the oil was changed, but whomever rotates wheels bears watching More
We have been leasing our vehicles from this dealership for many years. The service has always been wonderful. I just had a tire replaced on my 2019 Camry. The service person that helped me couldn’ for many years. The service has always been wonderful. I just had a tire replaced on my 2019 Camry. The service person that helped me couldn’t have been more friendly and efficient. More
Staff are friendly and helpful. My service advisor patiently explained what needed to be done and what could wait. Facility is clean, bright, and comfortable. Thank you! patiently explained what needed to be done and what could wait. Facility is clean, bright, and comfortable. Thank you! More
Caroline always makes sure everything that I need done to my car gets done right. my car gets done right. More
Good service. Open on weekend. Caroline professional. Would have liked better notice as to when my car would be ready. Would have liked better notice as to when my car would be ready. More
Caroline S is a rare combination of highly capable, courteous, and professional. She has been for years. I hope you are sufficiently incentivizing her to continue working for you. I fill out maybe 1 or courteous, and professional. She has been for years. I hope you are sufficiently incentivizing her to continue working for you. I fill out maybe 1 or 2 surveys per year out of the hundreds of requests I receive, only for people who are truly outstanding. She is one. More