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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.7
3,142 Reviews

3,142 Reviews of Prestige Toyota of Ramsey - Service Center

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October 12, 2021

Great service, friendly staff, easier access now that Parts and Service are on Rt. 17 along with the dealership! More

by GEOVANNYPEREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

October 12, 2021

I am disappointed that I had to pay $150 service fee for something that I could of been told prior whether it was covered under my extended warranty that I paid an additional $1800 for. As well I asked for More

by jantolino4820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Attardo
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your feedback. We're sorry your experience did not meet our five-star standard and on behalf of the dealership, we do apologize. If we can assist you further please contact our service manager, Ron Gwinnett, at (201)762-7101.

October 12, 2021

Only with an x-wrench and the use of hands and feet was I able to remove a tire lock and several lug nuts. A similar problem arose after my last service when, 500 miles from home, even with a borrowed x-wren More

by hjmunck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Oct 12, 2021 -

hjmunck responded

Looks ok.

October 11, 2021

We have been leasing our vehicles from this dealership for many years. The service has always been wonderful. I just had a tire replaced on my 2019 Camry. The service person that helped me couldn’ More

by GODDUTCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry. Forgot service man’s name
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the great feedback! We truly appreciate your kind words and loyalty to our dealership over the years. We look forward to working with you again in the future!

October 11, 2021

This Toyota dealership located in Ramsey offers great service and the employees are friendly and knowledgeable More

by MVANNEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

October 11, 2021

Staff are friendly and helpful. My service advisor patiently explained what needed to be done and what could wait. Facility is clean, bright, and comfortable. Thank you! More

by Ness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

October 11, 2021

My appointment went well. My car was ready when promised and the cost matched the estimate. More

by ERINADES
Recommend Dealer
Yes
Employees Worked With
Brian Gregory
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

October 11, 2021

Caroline always makes sure everything that I need done to my car gets done right. More

by siegel.andrew@yamil.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Caroline!

October 11, 2021

Good service. Open on weekend. Caroline professional. Would have liked better notice as to when my car would be ready. More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback! It's a pleasure to know you had such a great experience at our dealership and we look forward to seeing you again soon!

October 11, 2021

Caroline S is a rare combination of highly capable, courteous, and professional. She has been for years. I hope you are sufficiently incentivizing her to continue working for you. I fill out maybe 1 or More

by vakr78
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Prestige Toyota of Ramsey responded

We truly appreciate you taking the time to provide an excellent five-star review! We're so happy to hear that Caroline could assist you and make your experience a memorable one. At our dealership, customer satisfaction is our top priority. We look forward to working with you again soon!

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