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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,133 Reviews

3,133 Reviews of Prestige Toyota of Ramsey - Service Center

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September 01, 2021

Service fine, esp. when trying to set up last minute service. Disappointed that I could not use more than one coupon special. New service area clean but waiting area a little cramped compared to the old More

by computerdoc248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gregory
Sep 02, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

August 31, 2021

I always get great service from Peter Iuculano and the service department. They keep you up to date and always get the job done on time. More

by sm66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter! We're pleased he could assist you and make your experience a memorable one.

August 31, 2021

Prestige was a great experience. It was clean and professional. I went in for a recall and the service was terrific. The staff, especially Caroline, went above and beyond to accommodate me through ou More

by EHICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We're happy to hear you had such a great experience at our dealership working with Caroline and we look forward to seeing you again in the future!

August 30, 2021

Going there is a pleasant experience. Cushy chairs, big screen TV, internet access, good selection of delicious coffee, shuttle service for those who need it. Additionally I believe they are honest and do More

by sandralevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Attardo
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again soon!

August 30, 2021

Their new service Center is great. old one was very difficult to find and no place to sit and wait. There is coffee and bagels in the morning while you wait the service representative Caroline told us More

by COROZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It sounds like you had a great experience working with Caroline and our staff. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

August 30, 2021

Prestige Toyota service department is great. The staff is mostly friendly and very knowledgeable. They keep customers informed of progress and estimated costs of repairs or maintenance. They also off More

by TROTSKI121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano, Gabi Samman, Stephen Attardo
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us! We hope to see you again in the future!

August 30, 2021

This dealership puts the customer first Steve was my service consultant and while my car was being worked he kept me informed about was being done to the car. They worked overtime to fix the power stee More

by Nehrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Marianne, thank you for taking the time to provide such great feedback! It sounds like Steve went above and beyond to assist you and make your experience a memorable one. We truly appreciate your kind words and look forward to working with you again in the future!

August 30, 2021

The service center at the other location was so much better in customer service and everyone was very courteous. In this new location by the dealer are completely the opposite. More

by Kris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Attardo
Aug 31, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

August 28, 2021

The Customer Service people are very nice and accommodating. Plenty of room to wait while your vehicle while being serviced. Light refreshment is available. Also the waiting area is very clea More

by TAMML
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can’t remember who my service attendant was but he was excellent!!!!
Aug 30, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

August 28, 2021

Service was good. I did notice that 2 of the hubcaps were not snapped completely to the rims. I corrected that problem. Would hate to have the rims fall off and then I incurr the cost of 2 new hubcaps. Other More

by huxley973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Aug 30, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for the hubcaps not being complete to the rims. At our dealership, customer satisfaction is always our top priority. We're happy to hear your experience was good otherwise and if we can assist you further please call us at (551) 252-4147.

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