Prestige Toyota of Ramsey - Service Center

A check engine light warning suggesting an O2 sensor replacement turned out to be damaged wires leading to the O2 sensor. This accurate diagnosis saved me the cost of additionally replacing the O2 sens replacement turned out to be damaged wires leading to the O2 sensor. This accurate diagnosis saved me the cost of additionally replacing the O2 sensor. I would like to thank Caroline for her exceptional service and prompt attention, as I was on a strict time constraint to have my car returned. More

Peter was very professional and was very helpful. Location was convenient and clean. Good space for sitting and waiting although in future would be nice for outdoor seating. helpful. Location was convenient and clean. Good space for sitting and waiting although in future would be nice for outdoor seating. More

Very professional. My service advisor, Peter was helpful and explained all parts of the service. Easy drop off and getting me a Lyft to drive me to work was fantastic. and explained all parts of the service. Easy drop off and getting me a Lyft to drive me to work was fantastic. More

Stephen in the service department was great to work with. He was very professional and courteous. I have dealt with him in the past and have always felt like my concerns were addressed. He was very professional and courteous. I have dealt with him in the past and have always felt like my concerns were addressed. More

Caroline is a great service advisor and customer service professional. She is attentive, communicative, and responsive to questions. I also appreciate the up-grade of the service department reception kios professional. She is attentive, communicative, and responsive to questions. I also appreciate the up-grade of the service department reception kiosk.. More

Stephen did a very good job informing me about the status of my service and the issues of my car that needed further attention. My concern with your dealership is that I came there for an oil change and t of my service and the issues of my car that needed further attention. My concern with your dealership is that I came there for an oil change and to have my tires rotated. I have an above average knowledge of automotive repairs and cars in general. While I appreciate hearing what also needed attention on my car, the fact was that I came there for an oil change and tire rotation, as I have exclusively done since purchasing my car new from your dealership. That's all! I did not have any intention of having a $100 service turn into an $1100 repair bill. My concern is that an the average Joe or Jane would feel pressured into paying for all the recommended services and repairs that were not critical at the time. I came there for an oil change and tire rotation, not a two hour repair assessment! More

2 hours was a long time to wait to have my tires rotated, multipoint inspection and carwash. I had an appointment at 8am. I guess the shop is located off site...it was too long to wait. The service adviso multipoint inspection and carwash. I had an appointment at 8am. I guess the shop is located off site...it was too long to wait. The service advisor was not happy that i did not have any of the service recommendations at this visit...especially, the battery which he seemed quite annoyed that I would continue to drive my car with a "failed battery state of health". Everyone else was really nice, this includes the car jockeys, the greeter when I walked in and the cashier. The service advisor needs to work on his customer service skills. More

I love the new location! Very clean and accessible from 17N. As in the past, dealing with them was has always left me with such a positive experience. Stephen was great! He was very helpful, accommodati 17N. As in the past, dealing with them was has always left me with such a positive experience. Stephen was great! He was very helpful, accommodating and mindful of my needs. More

Peter serviced my Highlander and kept me informed. He helped me with my apple play navigation. I was not able to bring it up on the display, I'm good to go now. Also loved the coffee machine! helped me with my apple play navigation. I was not able to bring it up on the display, I'm good to go now. Also loved the coffee machine! More

Peter was helpful again. He diagnosed the problem and took care of it. I got my truck back and my problem was solved. Thanks to Peter. took care of it. I got my truck back and my problem was solved. Thanks to Peter. More