Prestige Toyota of Ramsey - Service Center

First, we dropped our car off the night before and when putting out keys in the "safe" box, it was overflowing and anyone could reach into it and pull out an envelope and steal a car. We pushed ours in bu putting out keys in the "safe" box, it was overflowing and anyone could reach into it and pull out an envelope and steal a car. We pushed ours in but definitely did not feel safe leaving our car there at that point. Second, we dropped it off the night before with a 7am appointment time for the following morning. When my husband called to follow up around 10:30am after not hearing anything about the car, Brian told him they hadn't even started it and it wouldn't be ready until 2pm. Had we known that dropping the car off meant that it wouldn't get worked on until every other customer was done before us, we would have just sat and waited at 7am since we had an appointment at 1pm to get to that day. My husband called back around 11am and said we would just come pick up the car and have the service done a different day since we needed the car. Brian told us it would be worked on immediately. My husband called back again at 12:15pm and was told it was just finished (took over an hour for a tire rotation & check fluids & car wash???). So we raced up there to pick up the car so we could get to our appointment at 1pm. When we got there, I was told by the receptionist that Brian was with someone else and I had to wait. I told her my car was done and I just needed to get it and she walked me to Brian who was not with anyone else. I still had to wait 5 minutes to get my car that was sitting in the lane to drive out. All in all, we were not happy about the time it took for our 15,000 mile service and that no one communicated with us at all until we called or texted to get updates. More

Steve was great! The waiting area was clean, and spacious. Always appreciate the coffee machine when I am there. I have six words left in the minimum for this form. spacious. Always appreciate the coffee machine when I am there. I have six words left in the minimum for this form. More

I always have a good experience with Peter Iuculano and the service department when I have my 2010 Tacoma serviced, I would never bring it to another place to have it serviced. the service department when I have my 2010 Tacoma serviced, I would never bring it to another place to have it serviced. More

Krystal was great from the start to finish when there was an issue following pick-up of my vehicle!! She was extremely helpful to work with!! an issue following pick-up of my vehicle!! She was extremely helpful to work with!! More

I like the waiting areas in the new service location, and Steve Attardo was very helpful. He ordered a part I needed, and I returned a few days later so Prestige could "finish the job". Thanks. Steve Attardo was very helpful. He ordered a part I needed, and I returned a few days later so Prestige could "finish the job". Thanks. More

Everything front scheduling to finished service went smoothly and faster than estimated. TV in waiting room going off and on a number of times was a minor annoyance. smoothly and faster than estimated. TV in waiting room going off and on a number of times was a minor annoyance. More

Prompt and courteous service. Made the appointment promptly, and dealt well with my confusion over the date. Took the vehicle in early. Looked up my extended warranty at my request. promptly, and dealt well with my confusion over the date. Took the vehicle in early. Looked up my extended warranty at my request. More

The process from scheduling to completion of service on The process from scheduling to completion of service on my car was efficient and painless. The staff was amiable and kept me updated of what needed t The process from scheduling to completion of service on my car was efficient and painless. The staff was amiable and kept me updated of what needed to be done. More

Outstanding dealership in every way; starting with the original purchase and continuing over the years with servicing the vehicle. The Service Manager that I dealt with today, Stephen Attardo, was excelle original purchase and continuing over the years with servicing the vehicle. The Service Manager that I dealt with today, Stephen Attardo, was excellent. Friendly, knowledgable, prompt and professional. More

The service center was prompt and quick. The cost was a bit of a shock considering I purchased the "bumper to bumper" used car warranty. But that's more of an issue with the people selling the warranty. bit of a shock considering I purchased the "bumper to bumper" used car warranty. But that's more of an issue with the people selling the warranty. More