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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,131 Reviews

3,131 Reviews of Prestige Toyota of Ramsey - Service Center

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July 27, 2021

Convenient to go to, though prices seem relatively high. Would be nice to have fresh donuts, bagels or similar snacks to munch on with the coffee while waiting for the car. More

by CPG13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We look forward to working with you again in the future!

July 26, 2021

My Service Rep Jim was phenomenal- he handled everything exceptionally well and helped divert a disaster by not having my car over the weekend - he exemplifies what your customer service should always be !! More

by FRANKLBARKERIV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Jim!

July 26, 2021

Please place diet soda in your vending machine.Estimated Please place diet soda in your vending machine. Estimated time for work 90 minutes. Took 2.5 hours because running tests on issue I noted. No update, More

by jlkreiman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

July 26, 2021

The level of service received at Prestige in unparalleled. From drop off to pick up, the process is seamless. I always feel satisfied after having my car serviced here, knowing that they take th More

by CSARITI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience working with our team and we hope to see you again soon!

July 26, 2021

Friendly and attentive staff, clean and professional facility and always a pleasant experience. I know my vehicle is in good hands and will come back to me with any work completed promptly. More

by susane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Adler, Ron Gwinnett, Brian Gregory
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Susane, thank you for taking the time to share your experience! It sounds like our staff went above and beyond to assist you and make your experience a memorable one!

July 24, 2021

I would like to thank Krystal from the service department she was very helpful and explanied every thing to me. Krystal.also kept me updated in a timely matter. I would recommend prestige service center to a More

by sig1911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Nugent
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We truly appreciate your kind words!

July 24, 2021

Excellent team, the Prestige dealership, I appreciate the professional and dedicated attention of Ms. Krystal, she understood what I needed and helped me in every step to get my truck, I especially loved tha More

by antoniocastellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Nugent
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback, Antonio! It sounds like Krystal and our team went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

July 24, 2021

I bought a certified van and shortly I bought my van’s floor was wet. When I took it to get checked out I was told it developed the leak after I bought which I did not appreciate. The service team told me More

by nurjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Iuculano
Jul 27, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. It seems you are in current contact with our Pre-Owned Manager Ed Ruela. We will have him follow up to address any more concerns you may have. His contact is 551-777-5224.

July 23, 2021

I hate the new service location versus the old one. The wait area is too tight. The driveway is too small. A a a a a a a a a a a a a a a More

by BOB.WANG30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

July 23, 2021

Great job on time and on point. Much appreciated. Peter was clear as to what was being done at my Service appointment. He delivered vehicle back to me when requested. More

by JLAMANNA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Gwinnett
Jul 26, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter! We're so pleased he could assist you and make your experience a memorable one!

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