Prestige Toyota of Ramsey - Service Center

Only negative is I couldn't schedule appt for over 3 weeks bc they had no loaner cars available. This was an urgent visit. Recall Safety issue, not just an oil change. weeks bc they had no loaner cars available. This was an urgent visit. Recall Safety issue, not just an oil change. More

Great service department. Jeff was professional and efficient. Thanks. The service progress was forwarded to me during the day. Even the pick up worked very well. efficient. Thanks. The service progress was forwarded to me during the day. Even the pick up worked very well. More

Friendly reception and customer service, maintenance work was performed quickly and the car was returned in a timely manner. The showroom was interesting as well - you could sit inside the cars. was performed quickly and the car was returned in a timely manner. The showroom was interesting as well - you could sit inside the cars. More

Good service.Timely finish,Though way too Good service. Timely finish, Though way too expensive. BUT 25 words is way too many words to require for a review. Remove the minimum word count, Good service. Timely finish, Though way too expensive. BUT 25 words is way too many words to require for a review. Remove the minimum word count, More

Took my brand new TRD PRO in for its first oil change. Waited about three hours. Took my vehicle home and checked the oil. Overfilled well beyond the max mark. Had a master technician from another brand d Waited about three hours. Took my vehicle home and checked the oil. Overfilled well beyond the max mark. Had a master technician from another brand double check and he agreed. Brought my vehicle back after speaking to the service advisor and they sent my vehicle off site to be corrected. Car returns and I am told the level was fine all along. I am told two technicians checked to confirm. I checked the oil on the spot and the Service Manager agreed that it was overfilled. My vehicle is once again sent off site (THIRD TIME), and unbelievably it is STILL OVERFILLED. In this time the dealership drove my car 16 miles. Incredible. They also did not provide documentation until I made several attempts calling and emailing them for it. So a simple recap. First oil change. Prestige Toyota overfills motor oil significantly. 3 attempts for this dealership for an oil change issue. More than 5 HOURS spent waiting. Oil still overfilled by nearly a full quart. The service manager could care less. In fact, only time he even addressed me was on the phone after the third failed attempt. Prior he did not even greet me when we were standing next to each other dealing with this situation nor when I thanked him for agreeing with my assessment. Even after their service department failed to fix a simple issue, no contact from him. Incredible. If you never check their work, it would appear fine. If you are meticulous, care about your vehicle, do not go here. Simple as that. Overfilling an engine will cause long term damage. And they will drive your vehicle more miles than any dealer I have seen. The service advisor I spoke with was the only kind person there. Unfortunately he is not the one who actually works on the vehicles as he could be trusted to do the job right. More

I think for a 10K service an hour and a half wait is unacceptable and wasn't informed. When you were previously on Mckee avenue it took 20 minutes... unacceptable and wasn't informed. When you were previously on Mckee avenue it took 20 minutes... More

Took longer than expected. Plus I found a part on the floor of the front passenger seat. Not sure what it is. It scares me that they left a part like that. floor of the front passenger seat. Not sure what it is. It scares me that they left a part like that. More

C’mon3 hours for a wheel alignment ridiculous. No loaner Thank You Prestige!! And they couldn’t figure out how fix my front bumper sensor. Thank You Prestige!! And they couldn’t figure out how fix my front bumper sensor. More

Car was in for a schedule recall issue and 2nd periodic service. The service was performed in the time estimated. Everyone was friendly. The use of a loaner car was a big plus. service. The service was performed in the time estimated. Everyone was friendly. The use of a loaner car was a big plus. More

This was a good service experience. I like when my vehicle is cleaned following the service. I like that the service Dept is now at the dealership vehicle is cleaned following the service. I like that the service Dept is now at the dealership More