Prestige Toyota of Ramsey - Service Center

I think for a 10K service an hour and a half wait is unacceptable and wasn't informed. When you were previously on Mckee avenue it took 20 minutes... unacceptable and wasn't informed. When you were previously on Mckee avenue it took 20 minutes... More

Car was in for a schedule recall issue and 2nd periodic service. The service was performed in the time estimated. Everyone was friendly. The use of a loaner car was a big plus. service. The service was performed in the time estimated. Everyone was friendly. The use of a loaner car was a big plus. More

This was a good service experience. I like when my vehicle is cleaned following the service. I like that the service Dept is now at the dealership vehicle is cleaned following the service. I like that the service Dept is now at the dealership More

Took longer than expected. Plus I found a part on the floor of the front passenger seat. Not sure what it is. It scares me that they left a part like that. floor of the front passenger seat. Not sure what it is. It scares me that they left a part like that. More

C’mon3 hours for a wheel alignment ridiculous. No loaner Thank You Prestige!! And they couldn’t figure out how fix my front bumper sensor. Thank You Prestige!! And they couldn’t figure out how fix my front bumper sensor. More

The dealership is beautiful, but what make this dealership is the impeccable customer service provided by Caroline Siderias. I live in Manhattan, after having lived in Suffern for 25 years, and I dealership is the impeccable customer service provided by Caroline Siderias. I live in Manhattan, after having lived in Suffern for 25 years, and I drive all the way up to you guys simply because of Caroline. She is honest, helpful and extremely accommodating! I was going to quit buying Toyotas, especially at Prestige, because of some very dishonest service advisors who made me get services I didn't need and made me pay for services that were supposed to be covered under the Platinum Warranty I had bought. My faith in Prestige Toyota was completely restored by Caroline!! I hope she is treated with respect and valued as a tremendous asset because she is very rare in your industry! Service builds sales, and Caroline's remarkable service has made me a lifelong customer of Prestige! More

Took a bit longer than expected, but representative was courteous and professional. Price of projected expenses on the high side. History with quality of work excellent, but expensive courteous and professional. Price of projected expenses on the high side. History with quality of work excellent, but expensive More

Professional from start to finish. Steve A. was extremely helpful. He reviewed my past services and recommended what I should consider for my current visit. He left it totally up to me without an extremely helpful. He reviewed my past services and recommended what I should consider for my current visit. He left it totally up to me without any pressure. More

Only the mechanics at Prestige Toyota of Ramsey could tell me why my car was vibrating above 50 mph. Excellent service!!! Low prices! Perfect customer service!!! tell me why my car was vibrating above 50 mph. Excellent service!!! Low prices! Perfect customer service!!! More

Had a great experience at this dealership.I was able to Had a great experience at this dealership. I was able to make an appointment when I wanted. Received timely updates and it was ready when promised! Had a great experience at this dealership. I was able to make an appointment when I wanted. Received timely updates and it was ready when promised! Brian was super friendly and helpful!!! More