Prestige Toyota of Ramsey - Service Center

I brought my vehicle into Prestige at the 100,000 mile mark hoping to obtain an accurate and rigorous diagnostic summary of what kind of service may have been needed. Who better to appraise my Toyota tha mark hoping to obtain an accurate and rigorous diagnostic summary of what kind of service may have been needed. Who better to appraise my Toyota than Toyota technicians? I did so knowing full well that while I'd be getting accurate diagnoses and recommendations, I would probably be charged handsomely for any work needed. Dealerships, in my experience, have charged top dollar for their service. No different this time. Brake pads alleged to have been sufficiently worn to warrant replacement turned out to have been like new. Similarly, rotors were smooth. A follow up call - in Toyota's defense - did uncover that a "warp" in the rotor or brake pad made for a "chattering" feel which would have gotten worse. So why wasn't that included in the diagnostic report? And why was brake pad wear reported inaccurately? Recommendation to replace serpentine belt was made which, when the old one was examined, looked fresh (...it had been replaced less than a year ago). Toyota wanted $447.00 for a "minor tune-up." We changed the spark plugs ($32.00) in about 30-45 min. Toyota says its labor rates are $150.00 per hour. Therefore, approx. $400 to perform a "minor tune-up" seemed excessive. Brake parts cost approx. $260. The quote for repairs was just over $700. It took us - without excellent tools - approx. 1.5 hours to change out the brakes. There again - $700 seemed excessive. I could go on but the point has been made. Toyota has an excellent product. The service rep. Jeff Cicero was polite, knowledgeable, and accommodating. The service garage organization and appointment procedures were smooth and well coordinated. And I feel confident that my car, with the recommended repairs, would have been returned to me in excellent condition. Perhaps that peace of mind is worth the exorbitant fees if one isn't car literate and/or has a generous amount of disposable income. Getting estimates, of course, is the best course of action and if you trust a private mechanic, you might wish to think twice before taking your vehicle to the dealership for servicing. More

This was our first time having Jeffrey Cicero as our service advisor. He was professional and pleasant, ordered the necessary part and set up the appointment to correct the issue. Vehicle was ready at t service advisor. He was professional and pleasant, ordered the necessary part and set up the appointment to correct the issue. Vehicle was ready at time specified. Good experience. More

Service dept. was ready and welcoming. Accommodations were clean and well appointed. Wait was shorter than expected (I waited for the service to be completed). Car was clean and explanation of service wa were clean and well appointed. Wait was shorter than expected (I waited for the service to be completed). Car was clean and explanation of service was clear and professional. More

Steve was great to work with, super friendly, detail oriented and dialed into the car's capabilities. Great service all around and a very comfortable experience and turnaround time all around oriented and dialed into the car's capabilities. Great service all around and a very comfortable experience and turnaround time all around More

Peter did a great job getting my car serviced in a very timely manner. He explained everything to me and remembered the discount I was entitled to. Thank you Peter and Prestige Toyota. timely manner. He explained everything to me and remembered the discount I was entitled to. Thank you Peter and Prestige Toyota. More

Service is almost perfect. Steve is so accommodating and open minded to customers needs. Highly recommendable. Coffee and other beverages not that good. Vending machine prices are reasonable. open minded to customers needs. Highly recommendable. Coffee and other beverages not that good. Vending machine prices are reasonable. More

Appointment by phone was easy and staff helpful. Service staff consulted me about work and explained need for work and it was completed in a timely manner. staff consulted me about work and explained need for work and it was completed in a timely manner. More

I had a good experience with the friendly staff and fast service. I received answers from the mechanic to my questions about my car in addition to the regular 5000 mile service. service. I received answers from the mechanic to my questions about my car in addition to the regular 5000 mile service. More

The process is fast and efficient with a knowledgeable and personable staff. I came in with a minor issue that was quickly resolved. I was given an appointment quickly as requested. and personable staff. I came in with a minor issue that was quickly resolved. I was given an appointment quickly as requested. More

Always great, with fast and courteous service!Received Always great, with fast and courteous service! Received updates during service and call when finished. Work was done to my satisfaction and on time, Always great, with fast and courteous service! Received updates during service and call when finished. Work was done to my satisfaction and on time, as awlays. More