Prestige Toyota of Ramsey - Service Center

Unfortunately, this is not the review I wanted to write. I was in about 2 mths and had a great experience. This time, I was in 2 days ago and cannot say the same. My 2020 Toy Rav4 is a lease and I only got I was in about 2 mths and had a great experience. This time, I was in 2 days ago and cannot say the same. My 2020 Toy Rav4 is a lease and I only got it in May of this year. A few lights turned on randomly (steering wheel fluid, engine and brake light). I was assigned to Peter in the service department and he did not answer my text message or call when I tried to follow up on the vehicle an hour after they had it. My husband waited for 2.5 hrs without a word from anyone. Two days later I received a text from Peter asking how my experience was...smh. The text also said that my happiness is his success. I guess he failed to see that he didn’t make me happy by being unprofessional and never addressing my questions/concerns. I’m going to make sure that I do not have him assigned to me for now on. Hopefully that will allow me to have someone who is more willing to do their job adequately. I should’ve asked for Gabi because he was wonderful at my prior service. More

Great service center. Customer service always exceeds expectations and vehicle is always serviced in a timely manner. Facility has also gone to great lengths to provide a safe waiting space for customers expectations and vehicle is always serviced in a timely manner. Facility has also gone to great lengths to provide a safe waiting space for customers who choose to wait for their cars while it’s been serviced. And Peter always does a great job at updating and explaining in detail what services are recommended to be done. More

They are always professional.they do quality work. They are friendly and work in a timely manner. They will advise you on what you need now and what you will need to have fixed soon. are friendly and work in a timely manner. They will advise you on what you need now and what you will need to have fixed soon. More

All service reps have been excellent as has the front desk. Below checklist reflects my last 2 visits but as I said all have been excellent. desk. Below checklist reflects my last 2 visits but as I said all have been excellent. More

APPEARS TO BE GOOD SERVICE BUT TOO PRICEY AND FORGOT THAT I HAD CUPON but was not asked if I had a coupon. Realized it later. I HAD CUPON but was not asked if I had a coupon. Realized it later. More

I can only speak positively of the service area. The advisor, Gabi has always been professional, in every way. The service tech, Mickey was terrific also. Both of them “ picking up the “ that sales d advisor, Gabi has always been professional, in every way. The service tech, Mickey was terrific also. Both of them “ picking up the “ that sales did not do, explaining various items on the car. Both of them, wonderful assets to this dealership. More

Gabi Samman provided superb customer service. He communicated openly, sent frequent updates regarding the vehicle and was friendly and courteous throughout our interaction. He answered all of my que communicated openly, sent frequent updates regarding the vehicle and was friendly and courteous throughout our interaction. He answered all of my questions honestly and completely. Overall great experience. More

My recent experience getting my car serviced was actually quite pleasant. Jeffrey set the tone by being so personable and accommodating. He was truly professional and created a relaxing atmosphere. Keep up quite pleasant. Jeffrey set the tone by being so personable and accommodating. He was truly professional and created a relaxing atmosphere. Keep up the great work! More

Great service. Extremely satisfied very helpful and every polite. They went out of their way to get me situated and leaving the dealer with a great truck every polite. They went out of their way to get me situated and leaving the dealer with a great truck More

Friendly, accurate service, routine maintenance and check of reported problems. I don’t have any additional words to add to this review.Nothing more to add to this review. of reported problems. I don’t have any additional words to add to this review.Nothing more to add to this review. More