Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,134 Reviews of Prestige Toyota of Ramsey - Service Center
Only in for oil change tire rotation multi point inspection. A concern I have is that many of the service advisers / writers are no longer there at Prestige. That makes me wonder why they left to an inspection. A concern I have is that many of the service advisers / writers are no longer there at Prestige. That makes me wonder why they left to another dealer. I have used Caroline S before great for the dealership. But many new faces. More
I brought my vehicle to Prestige Toyota to have a recall performed. Krystal and team did a great job and kept me informed at every step. Excellent experience. performed. Krystal and team did a great job and kept me informed at every step. Excellent experience. More
Technician did not fully diagnose the issue resulting in delay in the return of the vehicle. The vehicle upon return had grease and hand prints on the headliner due to the work performed. A followup visit t delay in the return of the vehicle. The vehicle upon return had grease and hand prints on the headliner due to the work performed. A followup visit to clean the car was offered but it should have never been released in that condition. Service writer did a good job managing the issue from a customer service standpoint. More
Gabi was excellent. He kept us abreast as to what is going on and when to expect our vehicle. I gave a service rating of only 4 stars as the tow service took 2 days to get my car to tow it to the Toyot going on and when to expect our vehicle. I gave a service rating of only 4 stars as the tow service took 2 days to get my car to tow it to the Toyota dealer and every time he called to say he will come at 9 a.m. or 12 p.m., he would show up at 12 a.m. or 4 p.m. respectively. He would show up almost a half day later. More
Always fast efficient service from these guys. Great customer service, friendly, they know what they're doing. Comfortable waiting room reasonable prices. Best place for Toyota service customer service, friendly, they know what they're doing. Comfortable waiting room reasonable prices. Best place for Toyota service More
Gabi is very proactive, courteous and professional- keep customer I formed of progress of service. A pleasure to work with since I purchased my Supra. customer I formed of progress of service. A pleasure to work with since I purchased my Supra. More
Excellent service advisor ! Krystal was very friendly and kept me informed of all time frames, made sure I knew what was going on and when. Hope to have her next time I’m back! kept me informed of all time frames, made sure I knew what was going on and when. Hope to have her next time I’m back! More
Gabi is an excellent service advisor to help service my vehicle. I would definitely go to recommend him again to service my car! No complaints about my experience at the service department! vehicle. I would definitely go to recommend him again to service my car! No complaints about my experience at the service department! More
Awesome!!!I brought in my 2019 Rav4 Hybrid in November Awesome!!! I brought in my 2019 Rav4 Hybrid in November of 2020 for the 15K service and two warranty issues to Prestige Toyota of Ramsey. This deale Awesome!!! I brought in my 2019 Rav4 Hybrid in November of 2020 for the 15K service and two warranty issues to Prestige Toyota of Ramsey. This dealership went above and beyond and exceeded my expectations. I was extremely pleased with the professional and friendly service Advisor, Krystal. The Service Manager, Ron was professional and very helpful with an fuel tank issue on my Rav4 Hybrid. A courtesy car was provided as the scheduled maintenance in addition to the Fuel Tank issue took a full day to complete. Ron called himself to give details of the repair. When I picked up the car the next day it was washed and looked great, Inside and out, and was even delivered with a Full tank of gas complements of Toyota . Overall, I was very happy with my experience with this dealership and will definitely be using them in the future. More