Prestige Toyota of Ramsey - Service Center

My appt was for a fuel pump recall. When I made the appt was told it would take 3 hrs. When I told Krystal I wasn’t waiting she said the car would be ready by 3pm. My service appt was 9:30am. After explaini was told it would take 3 hrs. When I told Krystal I wasn’t waiting she said the car would be ready by 3pm. My service appt was 9:30am. After explaining being told of a 3 hr wait and had I known up front I would have made other arrangements Krystal said the car could be ready maybe by 2. To my surprise it was ready by about 11am. Krystal listened and went above and beyond. More

Customer Service with a smile. Carolina S. kept me posted on my vehicle. She let me know what needed to be done as prioty. Safety is important. on my vehicle. She let me know what needed to be done as prioty. Safety is important. More

Prestige Toyota has been my dealer for quite a few years now and has provided Excellent service and sales..But most of all the customer service has been impeccable now and has provided Excellent service and sales..But most of all the customer service has been impeccable More

The spare key did not work on the 2017 Rav 4. Caroline Siderias was very helpful in getting me a replacement key for the car. she's helpful & professional. Siderias was very helpful in getting me a replacement key for the car. she's helpful & professional. More

2 1/2 hrs for oil change and tire rotation unacceptable. On average it always takes 1 1.2 that’s also unacceptable no good On average it always takes 1 1.2 that’s also unacceptable no good More

Very helpful and explained everything in detail, made the whole process very easy and encourages me to come back to this service center in the future whole process very easy and encourages me to come back to this service center in the future More

Brought my RAV4 for service maintenance. He’s very helpful. Thought I would have to wait longer than usual as he said when I came in, but it’s not a bad wait. Well satisfied with the service. helpful. Thought I would have to wait longer than usual as he said when I came in, but it’s not a bad wait. Well satisfied with the service. More

Big shoutout to Caroline Siderias, Toyota Assistant Service Manager, who is the epitome of respectful customer care-a rare commodity in the world these days! It is because of Caroline we are repeat buy Service Manager, who is the epitome of respectful customer care-a rare commodity in the world these days! It is because of Caroline we are repeat buyers on 4+ cars. We have the confidence that she will ALWAYS have our backs in keeping the cars running safely! More

As always, Gabi is the reason I come back there, as well as the fact I never have to come back for the same problem. Gabi is attentive and TRULY cares for his customers. I came in for a recall repair and he as the fact I never have to come back for the same problem. Gabi is attentive and TRULY cares for his customers. I came in for a recall repair and he made sure the part was in stock the night before I came in. My car is always done right the first time. I wish the external phone team you contracted would listen more. I had to call three times until they assigned Gabi to me. I also REALLY wish you would go green. You waste SO much paper. Save money and the planet. More