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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,135 Reviews

3,135 Reviews of Prestige Toyota of Ramsey - Service Center

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August 04, 2020

Same Issue I returned the vehicle twice for the same repair. Charged for the repair twice, have same issue. Was told it was my Tire sensors. I explained they wer More

by LIPSAUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aug 04, 2020 -

Prestige Toyota of Ramsey responded

I would like to review and resolve this for you. Please contact me directly at 201-762-7101, Ron Gwinnett Service Manager

August 04, 2020

took in car in for mileage due service As usual staff was very professional, Peter was excellent and kept me informed of the service progress. So far I have always felt confident with Toyo More

by flmercedes4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano
Aug 04, 2020 -

Prestige Toyota of Ramsey responded

Thank you for your review. Drive safely! Ron Gwinnett Service Manager

August 04, 2020

Excellent Staff. Great service experience. We did not buy our latest Avalon from Prestige, however, we bring it to Prestige for service. They are the best. Great facility and great people. More

by OVERHILL5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Nugent (service)
Aug 04, 2020 -

Prestige Toyota of Ramsey responded

Thank you for your review. Stay safe and healthy. Ron Gwinnett Service Manager

August 03, 2020

Fast and efficient service I have been a return customer to Prestige's service department ever since I purchased my first Corolla from Prestige over 15 years ago. I have no reas More

by THRDINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Aug 03, 2020 -

Prestige Toyota of Ramsey responded

We truly appreciate your kind words and your loyalty to our dealership all of these years!

August 03, 2020

Waited 2hrs to get a simple oil change, after I was told my car was ready I waited AGAIN, saw at least 10 vehicles ready before mine came out. More

by MADDQ45
Recommend Dealer
Yes
Employees Worked With
Caroline
Aug 04, 2020 -

Prestige Toyota of Ramsey responded

Please accept my apology for the delay while we serviced your vehicle. I understand that everyone’s time in valuable and we took too long to perform the oil change yesterday. Feel free to contact me at 201-762-7101 Ron Gwinnett. Service Manager

August 03, 2020

Excellent and knowledgeable service in every regard, and they alway work to protect you from any unnecessary costs associated with service and repairs, when and wherever possible. More

by SHELLWORKS
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Aug 04, 2020 -

Prestige Toyota of Ramsey responded

Thank you for your review. Stay healthy and safe! Ron Gwinnett Service Manager

August 03, 2020

Continually a great professional experience; Caroline Continually a great professional experience; Caroline Siderias as always takes great care of my service and gives me total confidence- I really can More

by KMFREED
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Prestige Toyota of Ramsey responded

Thank you for your kind words regarding your experience with Caroline! We're so happy you had a pleasant experience at our dealership.

August 01, 2020

Excellent service on my car. The service department was very professional and addressed all my concerns. Will be servicing my car here from now on. Thanks More

by captmom28@gmail.com
Recommend Dealer
Yes
Employees Worked With
Tech-Kevin 5 stars, Ron Gwinnett
Aug 03, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the great five-star review! We're happy to hear our service department provided you with excellent service. We look forward to working with you again in the future!

July 31, 2020

I was late for my 8:30 apt so I understood there would be a delay BUT it took almost 2 hours for an oil change. I almost feel like the forgot about me. I have been using the dealership because I like the se More

by mairekatavolos
Recommend Dealer
No
Employees Worked With
I think Rourke was the name of my advisor
July 29, 2020

I was not happy with my service rep. I brought my csr in at 10AM. When i did not hear from my rep, i texted him at 3:30 to find the status. I did not hear from him and texted again almost an hour late More

by BEHAMILTON123
Recommend Dealer
No
Employees Worked With
Peter Iuculano
Jul 31, 2020 -

Prestige Toyota of Ramsey responded

Please accept my apologies for your recent service visit at Prestige Toyota. Feel free to ask for me when you come in for your next service visit and I will ensure a better experience. Ron Gwinnett Service Manager

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