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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,128 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,128 Reviews of Prestige Toyota of Ramsey - Service Center
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July 20, 2020
I leased a highlander from your dealer because of your sales rep Clif I used to deal with hackensack dealer ship , I found your dealer more professional starting with your sales reps thanks for everything sales rep Clif I used to deal with hackensack dealer ship , I found your dealer more professional starting with your sales reps thanks for everything More
by hassan1215
Verified CustomerEmployees Worked With
Cliff Montes, Peter Iuculano
July 20, 2020
alternator died and needed to be replaced The alternator dies the day after I had a normal servicing. Car had to be towed to prestige by AAA. Called Caroline, who made time for the repair as s The alternator dies the day after I had a normal servicing. Car had to be towed to prestige by AAA. Called Caroline, who made time for the repair as soon as you had the car. More
by HIBBRDS
Employees Worked With
July 20, 2020
Your service is the worst, have to wait 20 mins to check in , while the receptionists talk on the phone, then, had to wait more than 2 hours for an oil change, even though I had an appointment. Since new Mg in , while the receptionists talk on the phone, then, had to wait more than 2 hours for an oil change, even though I had an appointment. Since new Mgmt took over , it went from bad to worst, don’t think I’m coming back... More
by FAROUKR
Employees Worked With
Other Employees :
Peter Iuculano, Brad Aiello, Ron Gwinnett
July 20, 2020
Regular Maintenance Overall experience was excellent. Only exception continues to be valet service for return of the car. This team appears to be distracted and not cust Overall experience was excellent. Only exception continues to be valet service for return of the car. This team appears to be distracted and not customer focused More
by JRBECCONSALL
Employees Worked With
July 20, 2020
Excellent customer service I would like to thank the service department for their great job. Caroline was very friendly, knowledgeable and very professional. Thank you for your I would like to thank the service department for their great job. Caroline was very friendly, knowledgeable and very professional. Thank you for your help. More
by alexanderhotye
Employees Worked With
July 20, 2020
Very pleased with Customer Service as always! Wish to thank Peter Luculano for the service he provided. He was very thorough in advising us on the service needed on our car and was able to have t Wish to thank Peter Luculano for the service he provided. He was very thorough in advising us on the service needed on our car and was able to have the car completed in a timely manner. Very Happy with all the Staff.. More
by CMMATTIACE
Employees Worked With
Peter Iuculano
July 18, 2020
He is very professional and responsible manager. I was treated with the up most respect and timely fashion. He kept me inform at every stage of the process. treated with the up most respect and timely fashion. He kept me inform at every stage of the process. More
by John G.
Employees Worked With
Peter Iuculano
May 06, 2020
NO MASKS! Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waitin Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waiting room with me without masks or gloves. Why wasn't the mask policy that's posted followed? When the Toyota employee brought me my car, he was not wearing gloves or a mask. This was very disconcerting. Such a simple rule to follow was not and my health safety put in jeopardy. Very disconcerting. More
by queenr
Employees Worked With
Brandon Tavarez
April 01, 2020
The service dept was, as usual, an excellent experience. The work done was reliable with no hidden “ problems “ uncovered. The personnel were very respectful of the new normal regarding the Covid19 restrict The work done was reliable with no hidden “ problems “ uncovered. The personnel were very respectful of the new normal regarding the Covid19 restrictions. The free car wash was such a plus! More
by homeec50
Employees Worked With
Don’t remember
February 20, 2020
Though my car was efficiently serviced, several days Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is th Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is that this should have been taken care of when I was at the service department. Now I'll have to make another trip to Ramsey to solve this problem. More
by hertzberg1
Employees Worked With
Brandon Tavarez
