Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,135 Reviews of Prestige Toyota of Ramsey - Service Center
Regular Maintenance Overall experience was excellent. Only exception continues to be valet service for return of the car. This team appears to be distracted and not cust Overall experience was excellent. Only exception continues to be valet service for return of the car. This team appears to be distracted and not customer focused More
Excellent customer service I would like to thank the service department for their great job. Caroline was very friendly, knowledgeable and very professional. Thank you for your I would like to thank the service department for their great job. Caroline was very friendly, knowledgeable and very professional. Thank you for your help. More
Very pleased with Customer Service as always! Wish to thank Peter Luculano for the service he provided. He was very thorough in advising us on the service needed on our car and was able to have t Wish to thank Peter Luculano for the service he provided. He was very thorough in advising us on the service needed on our car and was able to have the car completed in a timely manner. Very Happy with all the Staff.. More
He is very professional and responsible manager. I was treated with the up most respect and timely fashion. He kept me inform at every stage of the process. treated with the up most respect and timely fashion. He kept me inform at every stage of the process. More
NO MASKS! Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waitin Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waiting room with me without masks or gloves. Why wasn't the mask policy that's posted followed? When the Toyota employee brought me my car, he was not wearing gloves or a mask. This was very disconcerting. Such a simple rule to follow was not and my health safety put in jeopardy. Very disconcerting. More
The service dept was, as usual, an excellent experience. The work done was reliable with no hidden “ problems “ uncovered. The personnel were very respectful of the new normal regarding the Covid19 restrict The work done was reliable with no hidden “ problems “ uncovered. The personnel were very respectful of the new normal regarding the Covid19 restrictions. The free car wash was such a plus! More
Though my car was efficiently serviced, several days Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is th Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is that this should have been taken care of when I was at the service department. Now I'll have to make another trip to Ramsey to solve this problem. More
Excellent customer service! We've been bringing our Sienna & Camry for over 25 years and have always used Toyota's Service Center in Mahwah, NJ. Chris Budd has always helped us We've been bringing our Sienna & Camry for over 25 years and have always used Toyota's Service Center in Mahwah, NJ. Chris Budd has always helped us when we brought in our cars and is an excellent Service Representative. He's very courteous, professional and keeps us in the loop while the car(s) are being serviced. Always great to see a friendly face. Thank You Chris!! More
Service appointment In for service and only needed a tire rotation. It was three hours before they called for me to pick it up and then they couldn’t find my car. In for service and only needed a tire rotation. It was three hours before they called for me to pick it up and then they couldn’t find my car. More
Brought my Prius in for 45,000 mile service. Waited. everything went smoothly. wait time was a little over n hour from start to finish. No surprises. Agent who handled my service was friendly and explai everything went smoothly. wait time was a little over n hour from start to finish. No surprises. Agent who handled my service was friendly and explained everything. More