Prestige Toyota of Ramsey - Service Center

NO MASKS! Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waitin Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waiting room with me without masks or gloves. Why wasn't the mask policy that's posted followed? When the Toyota employee brought me my car, he was not wearing gloves or a mask. This was very disconcerting. Such a simple rule to follow was not and my health safety put in jeopardy. Very disconcerting. More

Though my car was efficiently serviced, several days Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is th Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is that this should have been taken care of when I was at the service department. Now I'll have to make another trip to Ramsey to solve this problem. More

Excellent customer service! We've been bringing our Sienna & Camry for over 25 years and have always used Toyota's Service Center in Mahwah, NJ. Chris Budd has always helped us We've been bringing our Sienna & Camry for over 25 years and have always used Toyota's Service Center in Mahwah, NJ. Chris Budd has always helped us when we brought in our cars and is an excellent Service Representative. He's very courteous, professional and keeps us in the loop while the car(s) are being serviced. Always great to see a friendly face. Thank You Chris!! More

Service appointment In for service and only needed a tire rotation. It was three hours before they called for me to pick it up and then they couldn’t find my car. In for service and only needed a tire rotation. It was three hours before they called for me to pick it up and then they couldn’t find my car. More

Brought my Prius in for 45,000 mile service. Waited. everything went smoothly. wait time was a little over n hour from start to finish. No surprises. Agent who handled my service was friendly and explai everything went smoothly. wait time was a little over n hour from start to finish. No surprises. Agent who handled my service was friendly and explained everything. More

Two hours for an oil change I was recently in for a standard 40,000 mile service that includes an oil change, tire rotation, and fluid top off. It took two hours for this servic I was recently in for a standard 40,000 mile service that includes an oil change, tire rotation, and fluid top off. It took two hours for this service and I waited at the dealership for this to be completed. When I called the next business day to discuss this, my message was not returned. More

Horrible service I came in for an express oil change and tire rotations. I was promised 1-1.5 hrs. It was more than 1.5 hrs and I had to go up and check on what was I came in for an express oil change and tire rotations. I was promised 1-1.5 hrs. It was more than 1.5 hrs and I had to go up and check on what was going on. After 2 transfers- the guy told me that you have one minor issue that needs to be fixed and the car was sitting there all the time. I told them that I am upset as I have to be some other place soon and now I will miss that. He was not nice and wasn’t professional to the customer. I am very unhappy with the service and very unprofessional staff and no care for the customers More

For Service Never leave their without Spending $ 200. Last Advisor asked Way it too TWO Months to come back!!!! People are Helpful but may not come back Never leave their without Spending $ 200. Last Advisor asked Way it too TWO Months to come back!!!! People are Helpful but may not come back More

Forgetful Sorry for the bad review this was the second time I had the hood of my car unlocked. The servicem@n did not close it properly. The first time I sai Sorry for the bad review this was the second time I had the hood of my car unlocked. The servicem@n did not close it properly. The first time I said nothing but this time I am upset. The service manager was suppose to contact me regarding. He did but never got back to me as he said. More