Prestige Toyota of Ramsey - Service Center

Two hours for an oil change I was recently in for a standard 40,000 mile service that includes an oil change, tire rotation, and fluid top off. It took two hours for this servic I was recently in for a standard 40,000 mile service that includes an oil change, tire rotation, and fluid top off. It took two hours for this service and I waited at the dealership for this to be completed. When I called the next business day to discuss this, my message was not returned. More

Horrible service I came in for an express oil change and tire rotations. I was promised 1-1.5 hrs. It was more than 1.5 hrs and I had to go up and check on what was I came in for an express oil change and tire rotations. I was promised 1-1.5 hrs. It was more than 1.5 hrs and I had to go up and check on what was going on. After 2 transfers- the guy told me that you have one minor issue that needs to be fixed and the car was sitting there all the time. I told them that I am upset as I have to be some other place soon and now I will miss that. He was not nice and wasn’t professional to the customer. I am very unhappy with the service and very unprofessional staff and no care for the customers More

For Service Never leave their without Spending $ 200. Last Advisor asked Way it too TWO Months to come back!!!! People are Helpful but may not come back Never leave their without Spending $ 200. Last Advisor asked Way it too TWO Months to come back!!!! People are Helpful but may not come back More

Forgetful Sorry for the bad review this was the second time I had the hood of my car unlocked. The servicem@n did not close it properly. The first time I sai Sorry for the bad review this was the second time I had the hood of my car unlocked. The servicem@n did not close it properly. The first time I said nothing but this time I am upset. The service manager was suppose to contact me regarding. He did but never got back to me as he said. More

New Tires We brought our Highlander in for a new set of tires. While the auto was being serviced a mechanic discovered a faulty wheel bearing and Chris Budde ca We brought our Highlander in for a new set of tires. While the auto was being serviced a mechanic discovered a faulty wheel bearing and Chris Budde called us right away about getting that repaired. He told us the cost and we accepted that service as well. The car is running like new. More

Chris Budde is the best Chris always goes out of his way to see that I get the best and most comprehensive work done on my vehicle. He has been servicing my Tundra since ne Chris always goes out of his way to see that I get the best and most comprehensive work done on my vehicle. He has been servicing my Tundra since new and it now has just under 240,000 miles on it. It literally runs like new. Together, I hope we’ll get it past 300k and beyond. Chris knows these vehicles very well. I feel very confident with him and he’s the main reason my wife and I continue to buy vehicles at Prestige Toyota and BMW. More

Customer Service Dealt with Pete Iaculano. He went above and beyond to make me a happy customer. Pete took care of all my needs and all work was completed on time. Dealt with Pete Iaculano. He went above and beyond to make me a happy customer. Pete took care of all my needs and all work was completed on time. More

Unacceptable It took 2 1/2 hrs to perform a simple oil change. They accepted my vehicle for service knowing it would take longer than the 1 hr usual time for an ex It took 2 1/2 hrs to perform a simple oil change. They accepted my vehicle for service knowing it would take longer than the 1 hr usual time for an express oil change. Instead of calling me to determine if I wanted to reschedule, they held me hostage. I’m appalled to find out they consider my time has no value. I have been a customer of Prestige Toyota for many years and am incensed at the way I was treated. I’m sure if they’re time was stolen like mine was they would be writing a similar negative review. I will be thinking long and hard before I return to Prestige Toyota for service. More

Excellent service department Caroline in service dept. is the best service person we hay ever used for our cars. My car ended up having to have major work on it. We decided to tra Caroline in service dept. is the best service person we hay ever used for our cars. My car ended up having to have major work on it. We decided to trade it in for a new car. She helped us with the whole process including finding a car and sales rep to deal with. She made every aspect of doing all of this easier. Caroline goes over and above always! You are very lucky to have such a helpful, caring person working for Prestige. Chris in sales as well as Dave in Finance also made everything very easy. More

Great Experience - Great Service - Great Effort! I brought my car in for service and they took care of what was required but also went above and beyond, a great job from my service representative & t I brought my car in for service and they took care of what was required but also went above and beyond, a great job from my service representative & the Service team. Thank you! More