Prestige Toyota of Ramsey - Service Center

Efficient and honest Chris gave me an honest assessment of the services that were needed and did not add services that were not needed as I have experienced with other dea Chris gave me an honest assessment of the services that were needed and did not add services that were not needed as I have experienced with other dealerships. More

reliable service thorough checkup of vehicle with a call to report findings, courteous employees from drop off to paperwork to pick up, work done in timely manner thorough checkup of vehicle with a call to report findings, courteous employees from drop off to paperwork to pick up, work done in timely manner More

ENJOYABLE From the ease of scheduling my appointment to the comfort of the waiting areas both the quiet area where I can work and the area with the TV. All of From the ease of scheduling my appointment to the comfort of the waiting areas both the quiet area where I can work and the area with the TV. All of the employees have been a pleasure to deal with and I don't feel pressured into any additional services. Ive recommended this facility to many friends and family members. At my last service I had the pleasure to randomly run into my Mom in the waiting area which made this wait time even more of a pleasure. Job well done More

Emergency visit The battery died twice so we called the Service Department and they told us to bring it right in. The gave it a very good going over and determined th The battery died twice so we called the Service Department and they told us to bring it right in. The gave it a very good going over and determined the problem was indeed the battery and replaced it. We received our Rav 4 back washed and vacuumed. Excellent service! More

Overall Great They fix it the first time. Will do a recall while I am there for something else. Always courteous. Always wash my vehicle. Closest to my home. They fix it the first time. Will do a recall while I am there for something else. Always courteous. Always wash my vehicle. Closest to my home. More

Very professional I had Caroline as my service adviser and she was outstanding and professional! Everyone was very nice and helpful! Service was great, the tech did a I had Caroline as my service adviser and she was outstanding and professional! Everyone was very nice and helpful! Service was great, the tech did a great job, very happy with the out come! I work in service in a European high end dealership and Prestige is just as good as us! Very impressed. More

Chris Budde was verty helpfull and with a lot of patience. Oil change /filer, New tires Excellent service!! I am very happy with the service every time I bring my vehicles (I own 2 Toyotas). Found waiting lou Oil change /filer, New tires Excellent service!! I am very happy with the service every time I bring my vehicles (I own 2 Toyotas). Found waiting lounge comfortable and restful mind while waiting. Knowing that my car was in good hands. More

Fast Service I was in an out in a little over an hour with a clean car, tires rotated and oil change. It doesn't get any better. I was in an out in a little over an hour with a clean car, tires rotated and oil change. It doesn't get any better. More

great service The service advisor identified the service specs and areas clearly, and pointed out what needs to be done on the visit friendly and fast support pai The service advisor identified the service specs and areas clearly, and pointed out what needs to be done on the visit friendly and fast support paired up with comfortable waiting room More

This time, very unhappy My most recent experience was beyond frustrated I made an appointment because there was a problem with the latch on my rear tailgate tour. The recept My most recent experience was beyond frustrated I made an appointment because there was a problem with the latch on my rear tailgate tour. The receptionist was told the problem I had of time and I was told I needed to come on Saturday if I couldn’t get there before three during the week. When I arrived I explained that I would preferred to wait but if not let me know and I would I would take the shuttle home. After waiting for over two hours I was told they needed to order the part. I feel that if the appointment was made for such a specific reason Toyota should have either been prepared with the part or let me know immediately rather than have to use it for over two hours. When asked if I could speak to a manager they told me none was available. They also told me I would need to come in when the part arrives before three when I told them that isn’t possible,. They told me well sometimes on Tuesdays and Thursdays mechanics can stay late so I can get a later appointment. It was a nasty day outside and I was sick. I am very unhappy that a customer who has purchased or leased for cars through your dealership needed to sit for two hours without getting the problem solved More