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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,135 Reviews of Prestige Toyota of Ramsey - Service Center
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October 09, 2018
disappointing I have been using prestige service for many years, probably 10-15 years. In years past, their service was incomparable, no one else came close. Their I have been using prestige service for many years, probably 10-15 years. In years past, their service was incomparable, no one else came close. Their service was the reason I returned to purchase new toyotas as I needed. But, the service continues to decline each year. Yesterday, I waited 30 minutes just to check in! Ridiculous. It took 30 minutes to DROP OFF my car for service. The receptionists act like I am a bother to them and am interrupting their conversation. There are at least two service consultants strolling around while I sit there waiting to simply drop off my car. By the time I am finally called to speak to a service consultant, I'm annoyed that so much of my time has been wasted, and well as the time of the person waiting to drive me home. It is unprofessional, unfriendly, inconsiderate and completely disappointing. The smiles are forced. The indifference and lethargy are palpable. The service and repair of my car was fine this time. (Although during my last visit, they missed a repair, and I had to return in two days for them to finish the job). The reason I have stayed with Prestige all these years is because the service in the past was impeccable. That is no longer the case. Very disappointing. Time to find a new service center. More
by WEBB
Verified CustomerEmployees Worked With
October 09, 2018
Friendly, caring, helpful. This is my 2nd Rav4 I've been going to Prestige Toyota's service department for years now. All the customer service people are very friendly. There's This is my 2nd Rav4 I've been going to Prestige Toyota's service department for years now. All the customer service people are very friendly. There's a nice waiting area. More
by MLRav4
Employees Worked With
Did not recognize anyone on the list provided.
October 08, 2018
Trust and Customer Service I own two Toyota Sienna Vans, 2011 and 2012. I take both Vans in for service at Prestige Mahwah because I totally trust Caroline. I am a senior citi I own two Toyota Sienna Vans, 2011 and 2012. I take both Vans in for service at Prestige Mahwah because I totally trust Caroline. I am a senior citizen and greatly appreciate that Caroline will take the time to explain to me what the vehicle needs and exactly why. Caroline is extremely knowledgeable, professional and a true asset to both Prestige and Toyota. It is because of the trust in her, and her knowledge, that I continue to return to Prestige for Service even though I live in Pompton Lakes. I have found all the employees that I have dealt with along the way to be extremely courteous, friendly and truly trained to give good customer service. My only wish is that they would have a Toyota Sienna loaner. More
by Grandma Van
Employees Worked With
October 08, 2018
great service This is the second time I've dealt with Gabi in service. Very professional and makes you feel like you're an important customer. Great customer serv This is the second time I've dealt with Gabi in service. Very professional and makes you feel like you're an important customer. Great customer service. More
by PL
Employees Worked With
Gabi
October 08, 2018
Excellent customer service Luke Incognito diagnosed my GPS problem and has ordered me a new chip for my map system. Soon I will know all the new roads! And they changed my wiper Luke Incognito diagnosed my GPS problem and has ordered me a new chip for my map system. Soon I will know all the new roads! And they changed my wipers the day before it rained - perfect timing! More
by DAVID@DAVIDALUKE.COM
Employees Worked With
Luke Incognito
October 06, 2018
very good the gentleman I dealt with is not on your list but he was very helpful in keeping me up to date on the time my car would be ready. the gentleman I dealt with is not on your list but he was very helpful in keeping me up to date on the time my car would be ready. More
by PBORNTRAGER
Employees Worked With
I don't know his name
October 05, 2018
Excellent customer service. Gabe gave me a clear and articulate explanation. He answered all my question and concerns. He even showed me how to change a battery of my car key. Li Gabe gave me a clear and articulate explanation. He answered all my question and concerns. He even showed me how to change a battery of my car key. Liked him a lot. More
by TONYT2
Employees Worked With
Jake Soja
October 05, 2018
Always superb! From the moment you enter and Mike greets you to the time you leave it is always an outstanding experience. Wednesday I had the pleasure of working From the moment you enter and Mike greets you to the time you leave it is always an outstanding experience. Wednesday I had the pleasure of working with Gabi Samman and once again I am absolutely thrilled with the superb service. Even the gentleman who brought my car out from being washed was courteous, personable, professional, kind and caring. Really really fabulous A great big thank you to you all! More
by MARGAUXSCHNEIDER
Employees Worked With
See comments. Please track down the guy who brought my car around he deserves to be personally recognized as well. I am only sorry I didn't get his name nor the names of the 2 women at the " front desk"
October 04, 2018
Fixed it good! Luke is great! My brakes had been replaced a month ago, but there was a horrible squeak. Brought it in and he made sure it was fixed and good to go. Luke is great! My brakes had been replaced a month ago, but there was a horrible squeak. Brought it in and he made sure it was fixed and good to go. More
by VKW
Employees Worked With
Luke Incognito
October 04, 2018
Great hot chocolate The service team from Michael where you check in your car to Jason the manager, was all a wonderful experience. Great service as usual. I love my high The service team from Michael where you check in your car to Jason the manager, was all a wonderful experience. Great service as usual. I love my highlander hybrid platinum and wouldn’t trust anybody else serviceing it. By the way the free hot chocolate was pretty good. Thanx More
by bigbizboys
Employees Worked With
Michael from car entry greeter , Jason Bochner
