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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,135 Reviews of Prestige Toyota of Ramsey - Service Center
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September 20, 2018
Quick, Friendly and Efficient The service rep showed interest in the problem. He kept me up to date during the resolution. The work was completed on time as promised. The service rep showed interest in the problem. He kept me up to date during the resolution. The work was completed on time as promised. More
by joeberman
Verified CustomerEmployees Worked With
Tom Jacob
September 20, 2018
Outstanding service Took car in for service, spoke with caroline, outstanding knowledge, very friendly, explained reason why I was there, left service dept, with a big Took car in for service, spoke with caroline, outstanding knowledge, very friendly, explained reason why I was there, left service dept, with a big smile. Caroline and staff are a great compliment to Toyota More
by JAY.ROSARIO90
September 19, 2018
Service of my car I observed a clicking noise from my Prius. Afraid of front drive axle damage I called and got an appointment. The result was a piece of wood stuck in I observed a clicking noise from my Prius. Afraid of front drive axle damage I called and got an appointment. The result was a piece of wood stuck in the LF./ axle gave the noise. The piece of wood removed and no charge was asked for the service. That is the reason why the company client relation is so good More
by MBANHIDI3
Employees Worked With
Chris Budde
September 19, 2018
Great Toyota Service Center Really great experience from easy setup of appointment (online, great) to driving into the bay and everybody is professional, courteous, and efficient Really great experience from easy setup of appointment (online, great) to driving into the bay and everybody is professional, courteous, and efficient. I highly recommend this Toyota service department! More
by HALEY12
Employees Worked With
Juan at the desk (don't remember last name) was just great. Didn't catch names of others in service bay but all very nice.
September 19, 2018
Work,lubricate and change oil and seat belt correction I had many questions. Chris answered all, The work above was to take 2 and 1/2 hours I agreed to the time, Thank You for job well done. I had many questions. Chris answered all, The work above was to take 2 and 1/2 hours I agreed to the time, Thank You for job well done. More
by DAVIDV22635
Employees Worked With
Chris Budde, Gigi Coplin
September 19, 2018
Great Experience Fast service, everyone was very friendly, professional and helpful. Waiting area was clean and comfortable. An overall great experience. I would rec Fast service, everyone was very friendly, professional and helpful. Waiting area was clean and comfortable. An overall great experience. I would recommend Prestige to all my friends. More
by KMINCH
Employees Worked With
Sean Thorngren
September 19, 2018
Great staff Everyone goes out of their way to be friendly and very helpful. I highly recommend this Toyoyta dealership and its service department. It’s the best! Everyone goes out of their way to be friendly and very helpful. I highly recommend this Toyoyta dealership and its service department. It’s the best! More
by collegemama4
September 19, 2018
Friendly courteous and no pressure! From entering service center to completion everyone is friendly courteous & pleasant. Service advisor Gabi Samman was professional knowledgeable hone From entering service center to completion everyone is friendly courteous & pleasant. Service advisor Gabi Samman was professional knowledgeable honest & helpful. A stress free experience. Thank you! More
by ClaireRN
Employees Worked With
Gabi Samman Service Advisor
September 19, 2018
The good, the bad and the ugly The good: courteous and communicative. Traditional maintenance usually well done. The bad: paid $600 in April for “repair” of blind spot monitor. No l The good: courteous and communicative. Traditional maintenance usually well done. The bad: paid $600 in April for “repair” of blind spot monitor. No longer functions and service told us it can not be repaired. The ugly: told us it was our fault. More
by BARB499
Employees Worked With
Luke Incognito
September 18, 2018
I'M ONLY DOING QUESTIONS ABOVE SO I COULD SEND THIS THROUGH I'M GLAD YOU ASKED HOW I FEEL ABOUT MY LATEST VISIT TO TOYOTO IN RAMSEY NJ YOUR PEOPLE FROM RECEPTIONIST TO THE MECHANICS AND ALL IN BETWEEN ARE GRE I'M GLAD YOU ASKED HOW I FEEL ABOUT MY LATEST VISIT TO TOYOTO IN RAMSEY NJ YOUR PEOPLE FROM RECEPTIONIST TO THE MECHANICS AND ALL IN BETWEEN ARE GREAT . NOW TO THE SERVICE DEPT . I WENT IN FOR A CHANGING OF THE BRAKE PADS ALTHOUGH IT DID NOT SHOW I NEEDED THEM YET , I DECIDED TO GET THEM DONE . AFTER THE MECHANIC , JOHNATHAN STARTED , HE TOOK A PICTURE OF ONE FRONT ROTOR AND SHOWED IT TO ME AND IT LOOKED ALL SCARRED UP , SO , WE DECIDED TO CHANGE THE FRONT ROTORS TOO . THEN I BLAME MYSELF FOR NOT CHECKING OUT WHAT YOUR REP WAS TELLING ME ABOUT ALL 4 ROTORS FRONT AND BACK AND I SAID FIX THEM TOO . I ALSO FORGOT TO ASK HOW MUCH THE COST WOULD BE NOW . LOOKING BACK AND DISCUSSING WITH MY DAUGHTER AND OTHERS , ITS MOST OPINION THAT I MAY HAVE BEEN TAKING FOR A RIDE AND SOME WORK WAS NOT NECESSARY , LIKE THE REAR ROTORS . I WAS ALSO TOLD THAT I HAD A LEAKY SHOCK ALTHOUGH I PARK MY CARD INSIDE MY GARAGE AND NEVER SAW ANYTHING ON THE FLOOR AND WHEN YOU CHANGE ANYTHING ON ONE SIDE , YOU HAVE TO CHANGE THE OTHER SIDE TOO . . SO WHAT STARTED AS A $ 480 BILL WOUND UP TO BE $ 2413 . DOLLARS AND THAT WAS NOT EXPECTED BUT , I BLAME MYSELF FOR NOT PAYING ATTENTION AND SOMETIMES PEOPLE DO TAKE ADVANTAGE OF ELDERLY PEOPLE LIKE MYSELF .I'D LIKE TO HEAR BACK FROM YOU JASON BOUHNER SINCERELY JOHN HENDRICKSON P.S. YOU DID ALSO GRIND THE ROTORS PREVIOUSLY FOR $600 AND JUST LAST MONTH YOU CHECKED OUT MY A/C UNIT AND CHARGED $ 1300 FOR A A/C COMPRESSOR ALL OF THIS MAKES ME WONDER WHATS HAPPENING HERE , WHAT DO YOU SAY JASON ?? OK JASON , I REMOVED MY PERSONAL INFO , BUT , LIKE TO ADD SOMETHING ELSE THAT WAS WRONG ON YOUR END . I SPECIFICALLY WAS ASSURED BY YOUR REP . THAT YOU WERE TO USE ORIGINAL EQUIPMENT ON ANY CAR PARTS AND I SEE ON THE BILLING RECEIPT A QUOTE THAT STATES " CUSTOMER OPTED FOR NON OEM BRAKE PADS " WHICH IS AN OUTRIGHT LIE . JASON , WHAT DO YOU SAY ABOUT THAT , HOW DOES THAT HAPPEN , PLEASE ANSWER THAT ?? OEM MEANS ORIGINAL EQUIPMENT MANUFACTURER More
by JOHNBERNAR
Employees Worked With
Jodi Bachetti
