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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,128 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,128 Reviews of Prestige Toyota of Ramsey - Service Center
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September 19, 2018
Friendly courteous and no pressure! From entering service center to completion everyone is friendly courteous & pleasant. Service advisor Gabi Samman was professional knowledgeable hone From entering service center to completion everyone is friendly courteous & pleasant. Service advisor Gabi Samman was professional knowledgeable honest & helpful. A stress free experience. Thank you! More
by ClaireRN
Verified CustomerEmployees Worked With
Gabi Samman Service Advisor
September 19, 2018
The good, the bad and the ugly The good: courteous and communicative. Traditional maintenance usually well done. The bad: paid $600 in April for “repair” of blind spot monitor. No l The good: courteous and communicative. Traditional maintenance usually well done. The bad: paid $600 in April for “repair” of blind spot monitor. No longer functions and service told us it can not be repaired. The ugly: told us it was our fault. More
by BARB499
Employees Worked With
Luke Incognito
September 18, 2018
I'M ONLY DOING QUESTIONS ABOVE SO I COULD SEND THIS THROUGH I'M GLAD YOU ASKED HOW I FEEL ABOUT MY LATEST VISIT TO TOYOTO IN RAMSEY NJ YOUR PEOPLE FROM RECEPTIONIST TO THE MECHANICS AND ALL IN BETWEEN ARE GRE I'M GLAD YOU ASKED HOW I FEEL ABOUT MY LATEST VISIT TO TOYOTO IN RAMSEY NJ YOUR PEOPLE FROM RECEPTIONIST TO THE MECHANICS AND ALL IN BETWEEN ARE GREAT . NOW TO THE SERVICE DEPT . I WENT IN FOR A CHANGING OF THE BRAKE PADS ALTHOUGH IT DID NOT SHOW I NEEDED THEM YET , I DECIDED TO GET THEM DONE . AFTER THE MECHANIC , JOHNATHAN STARTED , HE TOOK A PICTURE OF ONE FRONT ROTOR AND SHOWED IT TO ME AND IT LOOKED ALL SCARRED UP , SO , WE DECIDED TO CHANGE THE FRONT ROTORS TOO . THEN I BLAME MYSELF FOR NOT CHECKING OUT WHAT YOUR REP WAS TELLING ME ABOUT ALL 4 ROTORS FRONT AND BACK AND I SAID FIX THEM TOO . I ALSO FORGOT TO ASK HOW MUCH THE COST WOULD BE NOW . LOOKING BACK AND DISCUSSING WITH MY DAUGHTER AND OTHERS , ITS MOST OPINION THAT I MAY HAVE BEEN TAKING FOR A RIDE AND SOME WORK WAS NOT NECESSARY , LIKE THE REAR ROTORS . I WAS ALSO TOLD THAT I HAD A LEAKY SHOCK ALTHOUGH I PARK MY CARD INSIDE MY GARAGE AND NEVER SAW ANYTHING ON THE FLOOR AND WHEN YOU CHANGE ANYTHING ON ONE SIDE , YOU HAVE TO CHANGE THE OTHER SIDE TOO . . SO WHAT STARTED AS A $ 480 BILL WOUND UP TO BE $ 2413 . DOLLARS AND THAT WAS NOT EXPECTED BUT , I BLAME MYSELF FOR NOT PAYING ATTENTION AND SOMETIMES PEOPLE DO TAKE ADVANTAGE OF ELDERLY PEOPLE LIKE MYSELF .I'D LIKE TO HEAR BACK FROM YOU JASON BOUHNER SINCERELY JOHN HENDRICKSON P.S. YOU DID ALSO GRIND THE ROTORS PREVIOUSLY FOR $600 AND JUST LAST MONTH YOU CHECKED OUT MY A/C UNIT AND CHARGED $ 1300 FOR A A/C COMPRESSOR ALL OF THIS MAKES ME WONDER WHATS HAPPENING HERE , WHAT DO YOU SAY JASON ?? OK JASON , I REMOVED MY PERSONAL INFO , BUT , LIKE TO ADD SOMETHING ELSE THAT WAS WRONG ON YOUR END . I SPECIFICALLY WAS ASSURED BY YOUR REP . THAT YOU WERE TO USE ORIGINAL EQUIPMENT ON ANY CAR PARTS AND I SEE ON THE BILLING RECEIPT A QUOTE THAT STATES " CUSTOMER OPTED FOR NON OEM BRAKE PADS " WHICH IS AN OUTRIGHT LIE . JASON , WHAT DO YOU SAY ABOUT THAT , HOW DOES THAT HAPPEN , PLEASE ANSWER THAT ?? OEM MEANS ORIGINAL EQUIPMENT MANUFACTURER More
by JOHNBERNAR
Employees Worked With
Jodi Bachetti
September 18, 2018
Fast and efficient Very quick and thorough. Thank you. Responded to my questions and handled everything well. Courteous and cooperative throughout. Good work. I would r Very quick and thorough. Thank you. Responded to my questions and handled everything well. Courteous and cooperative throughout. Good work. I would recommend them in the future. More
by SILVFX
Employees Worked With
Juan
September 18, 2018
Service was fast and thorough. Service was fast and thorough . Everything was explained to us in detail. Tim was very polite and pleasant to deal with. , My car when finisheed w Service was fast and thorough . Everything was explained to us in detail. Tim was very polite and pleasant to deal with. , My car when finisheed was washed and looked brand new. More
by ROZKREM
Employees Worked With
Tim Broderick
September 18, 2018
Courteous, Fair, Helpful Took my car within a few hours. Retrieved my phone from car wile I was waiting. Showed me how to adjust tire icon on dashboard. Explained the problem. Took my car within a few hours. Retrieved my phone from car wile I was waiting. Showed me how to adjust tire icon on dashboard. Explained the problem. No charge. More
by LENHILT
Employees Worked With
Tom Jacob
September 18, 2018
Excellent service same as before The staff are all well trained and helpful. They take care of all details for me, make me feel very comfortable.and confident in their work on the rec The staff are all well trained and helpful. They take care of all details for me, make me feel very comfortable.and confident in their work on the recall. More
by ALEXYSHUI7
September 17, 2018
40,000 mile Maintenance visit Very helpful staff. Shawn expedited my 40,000 mile visit by getting my car done sooner than later. It allowed me to make my golf tee time! Many Th Very helpful staff. Shawn expedited my 40,000 mile visit by getting my car done sooner than later. It allowed me to make my golf tee time! Many Thanks! More
by RDECAN
Employees Worked With
Shawn
September 17, 2018
Awesome They have suggested me few things which I have to take care of the next service which will help to maintain my car in good condition. They have suggested me few things which I have to take care of the next service which will help to maintain my car in good condition. More
by KHAIM124
Employees Worked With
Peter Iuculano, Kenneth Kelly, Homam "Sal" Salahi, Anny Duran
September 17, 2018
Service for Highlander I always bring my car to Prestige. They are courteous, convenient and helpful. This time, I requested a loaner car (which I never do) and got a great I always bring my car to Prestige. They are courteous, convenient and helpful. This time, I requested a loaner car (which I never do) and got a great Highlander to drive for a day. A few months ago I had my rear wiper blade replaced, drove away and later noticed that it wasn't actually replaced, but I was charged. No worries, when I called Prestige, they apologized and took care of it right away. Otherwise, all of my experiences at Prestige have always been very positive. More
by VKW
Employees Worked With
Chris Budde, Luke Incognito
