Prestige Toyota of Ramsey - Service Center

Nice staff Staff is nice. They do try to get you out within the hour. They will advise you if anything is needed or wrong with your vehicle as well. Staff is nice. They do try to get you out within the hour. They will advise you if anything is needed or wrong with your vehicle as well. More

Fast and Easy Every person that I interacted with was friendly and helpful. They quotes that I'd be there for 1 hour and 15 minutes and it was probably closer to 1 Every person that I interacted with was friendly and helpful. They quotes that I'd be there for 1 hour and 15 minutes and it was probably closer to 1 hour. I needed some new air filters. The need was explained to me - I didn't feel pressured to buy them. All in all, it was a great experience! More

Experience Getting the 1st appt is important to me. I was greeted immediately and the work order processed professionally and expeditiously. The car was made ava Getting the 1st appt is important to me. I was greeted immediately and the work order processed professionally and expeditiously. The car was made available as requested in the afternoon. More

20,000 Oil change / car wash & check list OK'd & quick. I've worked with Chris Budde and find the service at this site quick and efficient. Drive right in and drive right out when they're done. I've worked with Chris Budde and find the service at this site quick and efficient. Drive right in and drive right out when they're done. More

very good service I did not have to wait long for the oil change/points service. The service person Juan was excellent and very helpful. I also took care of another con I did not have to wait long for the oil change/points service. The service person Juan was excellent and very helpful. I also took care of another concern with phone calls and it was handled. More

First Poor Experience in Many Visits I have been to this service center multiple times and they have always been wonderful. The facility is always clean, accommodating, and successfully p I have been to this service center multiple times and they have always been wonderful. The facility is always clean, accommodating, and successfully provides an enjoyable atmosphere for customers to wait for their vehicle. Moreover, the people working on my SUV have always been empathetic, extremely knowledgeable, and helpful when it comes to answering any questions that I have about my Toyota. One last thing I would like to note about the general employees at Toyota is that the individuals working the front desk and car drop-off have always been very approachable and kind. I have always indubitably felt safe and confident leaving the fate of my vehicle in their hands. My most recent experience, however, was not as delightful on account of the person I unfortunately had to talk to about the issue going on with my vehicle. The poor experience began after I was directed over to a service representative named Peter I. to further explain the issue I was having with my vehicle. As my mother and I approached his desk, he looked at us nastily and said "I'm on the phone, I can't help you yet." Notably, he wasn't even on the phone at the time. Instead, a couple moments after we walked away I watched him pick up the phone, dial, and begin speaking to someone. A proper way to have handled the situation would have been to say "Hi, I have to make a phone call would you mind holding one moment," instead of barking at my mother and I. However, this part of my experience didn't bother me as much because I was empathizing with him, assuming he was having a hard morning and was possibly stressed out. I understand how stressful it could be working in customer service as I had for many years. Nevertheless, I dismissed his poor behavior and gave him a fresh start when he called us back over. Unfortunately, it only got worse from there. If ignoring my mother after she said "Good morning!" to him twice as if she were invisible wasn't degrading enough, he gave me constant attitude when asking me questions about the issue going on. I had never seen a grown man use such distasteful facial expressions and speak so condescendingly, especially to someone he had never met before. Needless to say, I was extremely uncomfortable talking to him and felt very upset that he treated my mother with such repugnant behavior. Notably, we saw a substantial change in his behavior after my mother picked up his business card and whispered to me that we would have to write a review. Overall, this is unlike any experience I have ever had with Prestige Toyota (we have bought two cars from there and referred multiple people over, so it's not my first visit and far from my last). Although, it does not cost Toyota a dime to treat customers with dignity which unfortunately was not expressed during this visit. More

Schedulled Oil Change Joseph Alston was great to work with. He called me ahead of the time originally stated that the work would be completed. Got shuttled between home a Joseph Alston was great to work with. He called me ahead of the time originally stated that the work would be completed. Got shuttled between home and service center. Overall, Great experience. More

Fast, efficient and complete From the moment I drive into the service bay, I am greeted by the same friendly face to begin the process. I'm sorry I don't remember his name but he From the moment I drive into the service bay, I am greeted by the same friendly face to begin the process. I'm sorry I don't remember his name but he has been there for as long as I've been coming in for service. More

Relaxing They have never failed to impress me. I’ve used all the options (loaner car, shuttle or the waiting areas) and have not had any problems. They have ea They have never failed to impress me. I’ve used all the options (loaner car, shuttle or the waiting areas) and have not had any problems. They have earned my trust and have no reason to go elsewhere. Never any pressure on items that need attention. More