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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.7
3,142 Reviews

3,142 Reviews of Prestige Toyota of Ramsey - Service Center

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June 09, 2023

Elana is the best customer service front person I've ever encountered at your dealership. She is truly involved in making the service experience 1st class. Give her a big raise! More

by toomanyts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena O'Hair
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that Elena was so helpful during your visit!

June 08, 2023

Great service. Jeff was really helpful. The overall service time was initially 90 minutes but they finished it in 30 min. More

by KRUPAPATEL8725
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Jeff was able to take care of your vehicle in a timely manner!

June 08, 2023

My key issue was resolved at a quickly and timely manner and I would recommend this dealer More

by rj9095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

June 08, 2023

The service was fine but l would have appreciated a heads up about the car washing More

by JERALYNKERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli, Mohammed Ammar
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your business. Please reach out to Raymundo Rivera at rayrivera@driveprestige.com to discuss details. Thank you.

June 08, 2023

Easy to navigate, good communication. Online scheduling was a little tricky. Why do you require 15 words to advance this? More

by janelle121628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 08, 2023

Easy to approach dealership, fast sales, appointments at your convenience, interest on loans bit high More

by mvodanovic
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review. We appreciate your feedback.

June 08, 2023

I enjoyed the service it was very perfessional wish the waiting area had a tv for a 90 minute wait More

by TCULO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 08, 2023

The process was very smooth and Mr Ammar was polite and thorough while explaining everything. An A+ job for your whole team. More

by wicollin96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Mr. Ammar was able to take care of your vehicle in a timely manner!

June 08, 2023

An oil change should not take more than 2 hours! The tv in the waiting room was not working. I asked a lady to check on it, and nothing happened. Plus, you are charging a lot of money! More

by Mcgarrityka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your business. Please reach out to Thomas Carrino at ThomasCarrino@driveprestige.com to discuss details. Thank you.

June 08, 2023

Questionable service mechanics. Recently changed my own oil after Prestige has serviced it for the past two years. Tell me why I had to use a breaker bar to remove a plastic oil fil More

by Burntclutch85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your business. Toyota OEM provides a special tool to remove the oil filter housing that only torques the case to exact specifications. Please contact Thomas Carrino at ThomasCarrino@driveprestige.com to discuss further details. Thank you.

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