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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,133 Reviews
Call Service Center (201) 825-2700

3,133 Reviews of Prestige Toyota of Ramsey - Service Center

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May 24, 2023

3 hours for an oil change. It is the second time I have waited 3-5 hours for basic service. I am not sure I will return for service. Since they moved Service to the new facilit More

by Zay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
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May 24, 2023 -

Prestige Toyota of Ramsey responded

I apologize for any inconvenience this may have caused. We can only tell you what your car needs after we perform the Multi-point Inspections and Video documentation. The factory-trained technicians at Prestige Toyota of Ramsey know your car inside and out, and what it takes to keep it running in top form. Ongoing dealership service does not stop at an oil change, so Prestige Toyota of Ramsey makes sure to take care of your whole vehicle. The multi-point inspection that comes standard with your service visit includes checking fluids, drive belts, exhaust systems, and much more. Prestige Toyota of Ramsey also performs a comprehensive computer health check on your vehicle. Your service visit may take longer, but you can rest assured every component is properly checked and validated. If you have any further concerns, please contact Tom Carrino at ThomasCarrino@driveprestige.com.

May 24, 2023

Caroline greeted me and filled me in on what was going to happen that day with my car and an estimate of when it would be ready for pickup. She was a delight to work with. More

by FREDUFFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymundo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that Caroline provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 24, 2023

Very professional and efficiently, great customer service all steps of the process. Very detailed information the entire time. More

by manny1824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
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May 24, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

May 23, 2023

Provided good service. Nice and co-operative staff. Clean and environment. Overall good experience I have. More

by gandhisuketu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
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May 24, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

May 23, 2023

I like the courteous customer service department and the clean waiting areas for car service’. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

May 23, 2023

Excellent experience. Wait was good. Made another appointment already for September. Elena was great! Thank you More

by kurzejaamanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Report | Print
May 24, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 23, 2023

This dealership is clean, efficient, and very welcoming. I got what I needed done and was out in 45 minutes! More

by SChaviano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jafry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Ammar
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May 24, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 23, 2023

Took my GR86 for an oil change. Dash cam footage shows car valets joyriding my car before and after service with aggressive driving through the parking lot. Would highly caution bri More

by alfonso.carandang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elena O'Hair
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May 24, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the incident. We take these actions extremely seriously. We know that you are in communication with Harshal Patel in discussing a resolution and further steps in this matter. We appreciate your business and your reaching out to us with your concern. Please reach out to Harshal Patel directly at 551-777-5201 or via email at hpatel@dchusa.com. Thank you.

May 23, 2023

Always professional and friendly. Keeps you informed on the vehicle progress. Clearly explains any issues. Up to date facility. More

by nedlptr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hang
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May 23, 2023 -

Prestige Toyota of Ramsey responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit.

May 21, 2023

Welcoming Cordial Direct Precise Helpful Swift Effective Complete, service at this location is excellent and then some More

by davidverhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

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