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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,135 Reviews
Call Service Center (201) 825-2700

3,135 Reviews of Prestige Toyota of Ramsey - Service Center

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May 14, 2023

Tried to change service date no one answers phones. Did on line chat 6 times each time told someone would get back to me 2 days later still haven’t heard from anyone. . Responded to original text confi More

by countrypfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 15, 2023 -

Prestige Toyota of Ramsey responded

Thank you for providing your feedback. We apologize for your experience and would like to rectify the issue. Please call Harshal Patel at 551-777-5201 so we could investigate and help you set up the appointment.

May 15, 2023 -

countrypfs responded

Peppe J responded several times on 5/11 & 5/13 as well as Anton each told me they would forward my message someone would get back to me it never happened very bad service representative by Prestisge obviously they have out sourced & list what has always been first class team

May 16, 2023 -

Prestige Toyota of Ramsey responded

Good Morning, please contact Harshal Patel at hpatel@dchusa.com with your best contact number. Thank you.

May 14, 2023

Service was very good and fast. I was in and out in about thirty minutes. More

by GSFISCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 14, 2023

Great job. Easy process. Kddd jd jd jd jd jd jd jd jd jd jd jd More

by shyamgaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

May 14, 2023

Post sales is terrible, they sold a used Toyota without spare key, a lot of not original aftermarket equipments that does not work. Staff is rude and not professional at all. More

by Kloru19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Manzanilla
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May 16, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Ray Rivera at rayrivera@driveprestige.com to discuss further. Thank you.

May 13, 2023

Always a great experience. Truly professional. Quick service and everyone is always friendly. Will definitely return. More

by WJBILL609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 12, 2023

The service man made an error on my bill and apologized but refused to fix the problem and started to have an attitude about the situation. He said the service was closed and he can’t help me. I have had More

by Rkohn19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Rkohn19 responded

If you wish you can call me at 12017423227

May 15, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We apologize for the miscommunication. We know that you are in conversation with Harshal Patel to resolve the issue. Thank you.

May 12, 2023

Took them three hours to do simple service I think that’s was just too long More

by Adam.tomaszkowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Prestige Toyota of Ramsey responded

I apologize for any inconvenience this my have caused. We can only tell you what your car needs after we perform the Multi-point Inspections and Video documentation. The factory-trained technicians at Prestige Toyota of Ramsey know your car inside and out, and what it takes to keep it running in top form. Ongoing dealership service does not stop at an oil change, so Prestige Toyota of Ramsey makes sure to take care of your whole vehicle. The multi-point inspection that comes standard with your service visit includes checking fluids, drive belts, exhaust systems, and much more. Prestige Toyota of Ramsey also performs a comprehensive computer health check on your vehicle. Your service visit may take longer, but you can rest assured every component is properly checked and validated. If you have any further concerns, please contact Tom Carrino @ 201-762-7101

May 11, 2023

C o n v e n i e n t l o c a t i o n s More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

May 11, 2023

The worst dealer i ever deal with Bad service bad warranty cover they should cover the problem i have and they play around and want me to pay for it More

by M_amoush82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Ray Rivera at rayrivera@driveprestige.com to discuss further. Thank you.

May 15, 2023 -

M_amoush82 responded

I did email u and u never email me back or no one contact me

May 11, 2023

The entire Service experience was handled with the highest level of courtesy and professionalism. Especially by Jeff Cicero. More

by slizak9759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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