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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,130 Reviews

3,130 Reviews of Prestige Toyota of Ramsey - Service Center

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March 01, 2023

I called multiple times,left messages nobody returned my calls.. i had to schedule a service appointment to have some kind of answer to my questions… they couldn’t even check if i am under warranty or how m More

by Ipekb
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience. Please reach out to Thomas Carrino at ThomasCarrino@driveprestige.com to discuss this further so that we could better serve you and our customers in the future.

March 01, 2023

Great service fast and professional and very accessible. . Service Advisor very knowledgeable and honest. Great experience!!!! More

by ALEX@VHRNJ.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Mar 02, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 28, 2023

Jeff is great but Wayne can work on his trustworthiness and people skills. Jeff told me I could wait on a couple of items after getting a bill for $2000 for new brakes. Wayne then took over before I paid a More

by questor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER
Mar 01, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the kind words about Jeff. We are constantly coaching our employees to better help our customers based on our customer's reviews.

February 28, 2023

Service was great! I was taken care of promptly and the staff was super nice and accommodating. More

by erica.gael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli
Feb 28, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 28, 2023

Correctly diagnosed the problem and fixed it in a timely manner. I was very satisfied. More

by w.shearer26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Feb 28, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 28, 2023

Prestige always delivers the most professional and cordial customer service. We’ve been going to Prestige for over 12 years and look forward to coming back the next 12 years. More

by WEIRSHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Mar 01, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your kind words and loyalty to our dealership! We look forward to working with you again in the future!

February 28, 2023

Always do a good job communicating what needs to be done and how much it will cost More

by mbolnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Feb 28, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 27, 2023

Caroline is the best customer service representative I’ve ever worked with -she gets 5 stars. Your prices for oil changes have become high, and it takes too long for simple maintenance to be completed. More

by DAVID@DAVIDALUKE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback regarding your last service experience. We understand that you were forced to wait a particularly long time for your oil change and tire rotation. We are terribly sorry to hear that your experience was a bad one.

February 25, 2023

Today was quick … just tire rotation. I was in and out in 40 minutes. It didn’t cost me any extra money which made me happy. Service manager was informative, giving me options for my f More

by PZACH314
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 25, 2023

It was a pleasure doing business with prestigious Toyota of Ramsey New Jersey again, the service department was top marks! f. More

by george.yako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

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